The Roaches crawling on the walls was not ok and housekeeping, manager and crew were very loud while cleaning rooms, slamming doors yelling at each other from one side of the hallway to the other, very loud and unprofessional..
展开
酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience. The presence of roaches is completely unacceptable, and we take this concern very seriously. Additionally, the noise and unprofessional behavior you described from our housekeeping team and management staff do not reflect the standards we expect. We sincerely apologize for the discomfort this caused during your stay. Your comments have been shared with our team so we can address these issues immediately and ensure they do not happen again. We appreciate you bringing this to our attention.
2.0分
其他
展开
The hotel looks great on the outside but the inside was filthy and old. Our toilet ran all night and the A/C wouldn't stay on. It was a huge disappointment and we only stayed 1 of the 2 nights we booked.
展开
酒店回复: Thank you for your feedback. We’re very sorry to hear about the cleanliness issues and the problems with your toilet and A/C. This is not the experience we aim to provide. We’ll be addressing these concerns with our team right away. If you’re open to it, please contact our management so we can make this right.
4.0分
其他
展开
The room and property are super nice and the staff are friendly. The bed is rock hard and very uncomfortable tho hence why I couldn’t leave a perfect 5 star review
展开
酒店回复: Thank you so much for your feedback! We’re really glad to hear you enjoyed the room, property, and our friendly staff. We’re sorry to hear the bed wasn’t as comfortable as you hoped. We truly appreciate you letting us know—your comfort is important to us, and we’ll look into this to improve the experience for future stays. We hope to welcome you back again soon!
3.0分
其他
Room was dirty. Hair in shower, dead bugs and dirty in bathroom floor. Needed vacuuming. Wouldn’t stay again.
展开
酒店回复: Thank you for sharing your feedback. We're sorry to hear about your experience and sincerely apologize for the cleanliness issues you encountered. This is not the standard we aim to uphold, and we will address these concerns with our housekeeping team to ensure it doesn’t happen again. We truly appreciate your input as it helps us improve. We hope you'll reconsider staying with us in the future and allow us the opportunity to provide a better experience.
1.0分
其他
展开
1. The refrigerator in our did not work and had a rotten salad in it, when we told the front desk they just said “oh, oops, haha” never sent anyone to clean it out or offer to switch out room.
2. The bedside table lap was unplugged obviously because it was causing a short and
again not
酒店回复: Thank you for your valuable feedback.
2.0分
其他
Our power went out in our room anytime you plugged anything in an outlet. Two days couldn’t curl hair or iron our clothes.
展开
酒店回复: Thanks for your feedback. We’re sorry to hear about the power issues in your room. This isn’t the experience we aim to provide, and we’ll have our team look into the outlets immediately. We understand how frustrating it must’ve been not to use your hair tools or iron, and we apologize for the inconvenience. If you'd like to discuss further, please feel free to reach out.
2.0分
其他
展开
Checking in was great, they were nice and polite.
The rooms on the other hand were dirty, and the sheets had stains. We told the front and they didn't even give us new sheets. I had a two-night stay but didn't even stay a second night. It was that bad.
展开
酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the condition of your room and the lack of support you received when you brought the issue to our attention. This is far below our standards, and your experience is unacceptable.Please know we are addressing this with our housekeeping and front desk teams to ensure this does not happen again. We do hope you give us another opportunity for us to provide you a better experience.
4.0分
其他
Bathroom was spotless. The comforter on the bed was lumpy but didn't affect our sleep. The breakfast was really good Anna the attendants were very courteous!!
展开
酒店回复: Thank you for sharing your feedback with us! We’re glad to hear that you enjoyed the friendly service and the cleanliness of your room during your stay. We’re sorry that the comforters didn’t meet your expectations. We understand how important it is to have a comfortable and relaxing experience, and we’ll make sure to look into improving the quality for future guests. We hope to welcome you back soon for another enjoyable stay!
3.0分
情侣出游
展开
Nice staff, but all in all I wasn’t impressed much with the lack of maintenance on the facility. Our first room had a permanently running toilet, so we were moved to another room. That room had a broken window curtain, so the sun was shining in our room all day. The shower had either scum, dirt, or mold along the bottom edges. A repair had been made in a wall near the a/c unit, but was never painted. In general, the facility wasn’t ready for prime-time. For a hotel with the name Radisson attached to it, I was not impressed. All of these issues could be easily taken care of by good management.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the maintenance issues you encountered during your stay. This is not the experience we aim to provide, and we understand how disappointing it must have been—especially when staying at a brand you expect to trust.The problems you described, including the running toilet, broken curtain, shower cleanliness concerns, and the unfinished repair near the A/C unit, are unacceptable. We appreciate you bringing these matters to our attention, and we have shared your comments with our maintenance and housekeeping teams so they can address each issue promptly.We’re glad our staff took care of you, but we know that doesn’t make up for the inconveniences you faced. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.Thank you again for your honest feedback.
这家酒店几年前还不错，但现在真的需要彻底清洁一下。毛巾很旧，有些还有污渍。早餐还可以。
真是一分钱一分货。
The Roaches crawling on the walls was not ok and housekeeping, manager and crew were very loud while cleaning rooms, slamming doors yelling at each other from one side of the hallway to the other, very loud and unprofessional..
The hotel looks great on the outside but the inside was filthy and old. Our toilet ran all night and the A/C wouldn't stay on. It was a huge disappointment and we only stayed 1 of the 2 nights we booked.
The room and property are super nice and the staff are friendly. The bed is rock hard and very uncomfortable tho hence why I couldn’t leave a perfect 5 star review
Room was dirty. Hair in shower, dead bugs and dirty in bathroom floor. Needed vacuuming. Wouldn’t stay again.
1. The refrigerator in our did not work and had a rotten salad in it, when we told the front desk they just said “oh, oops, haha” never sent anyone to clean it out or offer to switch out room.
2. The bedside table lap was unplugged obviously because it was causing a short and
again not
Our power went out in our room anytime you plugged anything in an outlet. Two days couldn’t curl hair or iron our clothes.
Checking in was great, they were nice and polite.
The rooms on the other hand were dirty, and the sheets had stains. We told the front and they didn't even give us new sheets. I had a two-night stay but didn't even stay a second night. It was that bad.
Bathroom was spotless. The comforter on the bed was lumpy but didn't affect our sleep. The breakfast was really good Anna the attendants were very courteous!!
Nice staff, but all in all I wasn’t impressed much with the lack of maintenance on the facility. Our first room had a permanently running toilet, so we were moved to another room. That room had a broken window curtain, so the sun was shining in our room all day. The shower had either scum, dirt, or mold along the bottom edges. A repair had been made in a wall near the a/c unit, but was never painted. In general, the facility wasn’t ready for prime-time. For a hotel with the name Radisson attached to it, I was not impressed. All of these issues could be easily taken care of by good management.