酒店回复: Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
3.0分
其他
原文
翻译提供方：Google
他们必须改善酒店走廊和公共区域的清洁
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酒店回复: Hi Julia,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
1.0分
其他
原文
翻译提供方：Google
他们不退还押金
5.0分
其他
原文
翻译提供方：Google
还不错，很舒服
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酒店回复: Hi Mirna,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
3.0分
商务出差
Room was very clean, floor was quiet. My TV in my room was not working. Only static, couldn’t get 1 channel.
1.0分
情侣出游
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Railings in hallway loose ice maker not working coffee machine in room not working chair in room broken drain in room not draining. Clerk at desk did nothing to help concerns,was not knowledgeable in what his job was.
3.0分
其他
If stuff was more helpful they will have more stars. they do not offer dry cleaning of suits and pressing
3.0分
其他
Stuff doesn’t offer actually any help, if you ask something they just answer to move you from they back
喜欢这里的咖啡和早餐
我预订了 3 个房间，其中 2 个房间没有打扫或整理。我打开房间，发现它们很恶心而且很乱。电梯停止运行。你到处都可以看到写着“停止服务”的标志。房间没有大毛巾。早餐很糟糕。这家酒店真是一场灾难。酒店楼梯和走廊上的地毯看起来很恶心，闻起来像尿液。这家酒店真的很恶心。
我从来没有去过酒店，我打电话给他们，但他们不想退还我的钱，我没有住在酒店，他们向我收费，而你不想退还我的钱。
他们必须改善酒店走廊和公共区域的清洁
他们不退还押金
还不错，很舒服
Room was very clean, floor was quiet. My TV in my room was not working. Only static, couldn’t get 1 channel.
Railings in hallway loose ice maker not working coffee machine in room not working chair in room broken drain in room not draining. Clerk at desk did nothing to help concerns,was not knowledgeable in what his job was.
If stuff was more helpful they will have more stars. they do not offer dry cleaning of suits and pressing
Stuff doesn’t offer actually any help, if you ask something they just answer to move you from they back