酒店回复: Sehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt im Red Roof Inn Detroit - Troy zu berichten. Es tut uns leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns aufrichtig für den Zustand des Gebäudes und dafür, dass Ihnen die Einrichtung nicht gefallen hat.Wir bei Red Roof legen Wert darauf, dass Sie uns vertrauen und ähnliche Probleme in Zukunft vermeiden können. Wir schätzen Sie als unseren Gast und freuen uns über Ihren Besuch. Vielen Dank, dass Sie uns Ihre Bedenken mitgeteilt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, damit wir Ihnen ein besseres Erlebnis bieten können.Mit freundlichen GrüßenJannovemRed Roof ManagementRediResponse-Spezialist
1.0分
其他
Please do not stay here. It is nothing like the pictures, it is extremely dirty and unsafe!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Troy. Please accept our sincerest apologies for the possible issues you may have encountered. We are sorry that your experience have fallen short of your expectations regarding cleanliness and safety.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
5.0分
其他
Beautiful hotel - all was as it should be. Great people, great times!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. We're thrilled to hear you enjoyed our beautiful location and that everything met your expectations! It's wonderful to know you had a great moment with our staff and enjoyed your time with us. We strive to provide excellent service and a comfortable environment for all our guests, and your feedback confirms we're on the right track.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
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We did not expect much because it was about $85/night. However…when we opened the door, the room smelled like someone had lived there long term with 6 cats. There was no air circulating (the air conditioner DID work but it just made the stinky room air cold) and thankfully we had a fan with us. The smoke detector was missing. One bed frame had a metal piece sticking out far from the mattress but under the blanket edge so was not noticed until I hit my shin. The nightstand had outlets/USBs but they were so loose our plugs kept pulling out/falling out. This was the same with several wall outlets.
This was a last minute booking because of a family emergency, but was definitely not somewhere we’d choose again.
4.0分
商务出差
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Overall 4 stars
Great price and I can see why. The condition of the property needs a lot of work. Each room needs work in the bathrooms and in the fixtures they are using in the rooms themselves.
Management needs to upgrade the overall condition of this property. By just patching the needed fixtures together to allow the property to continue to be open is a shame.
I only slept in one of the two beds and that one needed to be changed. It sank considerably when laying on the mattress and you didn't have a choice as to where on the bed you were sleeping.
The staff was very polite and courteous, and the property was well stocked with snacks and other items for sale to the customers. The property was quiet even though you are next to an expressway.
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酒店回复: Dear Joseph, Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Troy. I am pleased to read that the price of your stay was great, the staff were very polite and all other kind remarks you highlighted. Nevertheless, I am saddened to read that your stay fell short due to the condition of the room you described, the bed not being to your liking and all other concerns you highlighted. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.. We value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
2.0分
其他
Air conditioner was good but pretty dirty place
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Detroit - Troy. We understand that while you found the air conditioning satisfactory, the overall cleanliness of the premises was not up to your standard. Please accept my sincere apologies for failing to meet your expectations in this regard.Your comments are important as we strive to make every stay positive. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Quiet and Comfy
Friendly staff, clean, comfortable rooms, good rates.
3.0分
其他
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Eh
The hotel needed to share batteries for the TV remote. From what I could tell, there was only one working remote and no extra batteries. The was an iron in my room but no ironing board and a coffee maker but no coffee pot. Which made the stay tepid at best.
1.0分
其他
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First room smelled of stale smoke.. in a non smoking room. Went to switch rooms and got attitutde and excuses. Both rooms were old and had things broken. Never again
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. We sincerely appreciate your comments regarding your stay. We are very sorry you were unhappy due to the unpleasant smell of the room you reported as well as the outdated condition. You have our sincere apologies for all factors which interrupted your experience at our location. Your comments will be taken into consideration.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,ShemarRed Roof Management RediResponse Specialist
5.0分
情侣出游
Enjoying our time at Red Roof. Staff is friendly and helpful.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Troy. It's wonderful to hear you're enjoying your stay and that you've found our staff friendly and helpful. We truly value your positive feedback, as our team strives to create a welcoming and comfortable experience for all our guests.We hope to continue to provide great experiences for you here at Red Roof. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
非常脏；家具非常旧；由于周围散落着垃圾，所以该区域有异味。
Please do not stay here. It is nothing like the pictures, it is extremely dirty and unsafe!
Beautiful hotel - all was as it should be. Great people, great times!
We did not expect much because it was about $85/night. However…when we opened the door, the room smelled like someone had lived there long term with 6 cats. There was no air circulating (the air conditioner DID work but it just made the stinky room air cold) and thankfully we had a fan with us. The smoke detector was missing. One bed frame had a metal piece sticking out far from the mattress but under the blanket edge so was not noticed until I hit my shin. The nightstand had outlets/USBs but they were so loose our plugs kept pulling out/falling out. This was the same with several wall outlets.
This was a last minute booking because of a family emergency, but was definitely not somewhere we’d choose again.
Overall 4 stars
Great price and I can see why. The condition of the property needs a lot of work. Each room needs work in the bathrooms and in the fixtures they are using in the rooms themselves.
Management needs to upgrade the overall condition of this property. By just patching the needed fixtures together to allow the property to continue to be open is a shame.
I only slept in one of the two beds and that one needed to be changed. It sank considerably when laying on the mattress and you didn't have a choice as to where on the bed you were sleeping.
The staff was very polite and courteous, and the property was well stocked with snacks and other items for sale to the customers. The property was quiet even though you are next to an expressway.
Air conditioner was good but pretty dirty place
Quiet and Comfy
Friendly staff, clean, comfortable rooms, good rates.
Eh
The hotel needed to share batteries for the TV remote. From what I could tell, there was only one working remote and no extra batteries. The was an iron in my room but no ironing board and a coffee maker but no coffee pot. Which made the stay tepid at best.
First room smelled of stale smoke.. in a non smoking room. Went to switch rooms and got attitutde and excuses. Both rooms were old and had things broken. Never again
Enjoying our time at Red Roof. Staff is friendly and helpful.