酒店回复: Dear Jorge, Thank you for sharing your positive feedback about your time at Extended Stay America! We're glad to hear that you found our pricing to be affordable. We strive to maintain a high standard while ensuring a comfortable stay for our guests. Please visit us again whenever you are in the area.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
尽管价格不菲，但房间非常干净整洁，我一定会再来的
1.0分
其他
原文
翻译提供方：Google
他们只是偷了我的钱
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酒店回复: Dear Carlos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
可惜他们没有给我预订的房间。
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酒店回复: Dear German, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, we regret it was not in your case. Please feel free to reach out to the front desk for further assistance. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear FU, Thank you for your feedback about your recent stay at Extended Stay America. We appreciate your comments and are pleased to hear that you found your stay satisfactory. Our team is committed to ensuring a pleasant experience for all our guests. If there is anything more we can do to improve your next visit, please let us know. We look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management
2.0分
情侣出游
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When we stepped in the room, it smelled like weed/cigarettes. There were no pots and pans to cook, so we had to buy our own because when we asked the front desk they had the audacity to say we would have to pay $40 for pots and pans, etc. The refrigerator was chipped as well as the microwave on the inside. Someone even spilled beer in the elevator. I would never stay here again.
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酒店回复: Dear Jashia, We are sorry to hear about the several issues you encountered during your stay. We understand the importance of a first impression and regret any frustration you may have experienced due to the lack of kitchen essentials, and that the amenities fees came as a surprise to you. We apologize for any inconvenience this may have caused you. This is not the level of service or cleanliness we aim to provide; therefore, your concerns have been shared with our team for corrective action. Thank you for bringing this to our attention. We appreciate your patience and hope to accommodate you again with a better impression next time.Sincerely,Hotel Management
1.0分
商务出差
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Nasty
This is the nastiest place I've ever stayed. Got up to shower for work with not a drop of hot water. Dresser broken shower broken. Hair all in the bathroom.
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酒店回复: Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
真希望有个负分选项，因为给1分都嫌多。如果你不是烟民，就千万别住这儿，不然你就会被迫加入那些老烟枪的行列。如果你能忍受恶劣的环境，那倒也行。空调滤网闻起来就像湿狗的味道。我实在想不出有什么优点可说。我们提前一天就离开了。我们觉得与其在这里再住一晚，不如牺牲一点纳什维尔的游玩时间。
工作人员一点都不帮忙。房间很脏，地上还有虫子爬。床单和毛巾闻起来一点都不干净。本来应该是无烟酒店，结果烟味熏得我们睡不着……各种烟味都有！我们房间外面有剃须刀片，灌木丛里有啤酒罐。这和描述及图片完全不符。这是一次糟糕透顶的经历！
这肯定是我住过的最糟糕的地方之一。我们到了那里才发现，我们额外支付的早餐费根本就不存在，他们不提供早餐。他们只提供外带（见图片）。此外，这应该是一个无烟场所，但人们却在房间里吸烟，站在楼梯间，当你走过他们身边时，他们就会吸烟。烟雾和*********的吸烟量简直令人难以置信。气味难闻！！半夜还有活动。凌晨 2 点，人们来来往往，噪音大得令人难以置信。这对夫妇在我门前的走廊里争吵，我打电话给办公室，她说她会巡视并阻止他们，但那从未发生过。他们只是继续大喊大叫。我终于打开门，让他们停下来，这个家伙停下来，看着我，开始对我大喊大叫。我不得不报警。地毯很脏，应该放在房间里的椅子也很脏。柜台很脏。我把所有东西都擦干净后才放下东西。我们无法换酒店，因为我们来这里参加摇滚半程马拉松比赛，所有酒店都客满了，没有空房。我向经理投诉，她说她没有听到我的任何投诉，应该退还我的钱，但她从来没有这样做过。永远不要住在这里……这太恶心了，我知道这里正在做*****。我不得不为这份“热”早餐支付额外费用。真是个笑话。
我没有使用厨房，但我最喜欢的是价格非常实惠。
尽管价格不菲，但房间非常干净整洁，我一定会再来的
他们只是偷了我的钱
可惜他们没有给我预订的房间。
好的
When we stepped in the room, it smelled like weed/cigarettes. There were no pots and pans to cook, so we had to buy our own because when we asked the front desk they had the audacity to say we would have to pay $40 for pots and pans, etc. The refrigerator was chipped as well as the microwave on the inside. Someone even spilled beer in the elevator. I would never stay here again.
Nasty
This is the nastiest place I've ever stayed. Got up to shower for work with not a drop of hot water. Dresser broken shower broken. Hair all in the bathroom.