酒店回复: Hello Kimberley,Thank you for sharing your thoughts. We appreciate your feedback, as it helps us understand our guests' perspectives. If you have any further details you'd like to share or discuss, please feel free to reach out to our management team directly. We hope to have the opportunity to serve you better in the future.
3.0分
其他
Room was fine. Hotel is doing a remodel so no breakfast or even coffee in the lobby. Remodel is not disclosed on their website!
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酒店回复: Hello Jarwyn,Thank you for sharing your feedback. We appreciate you bringing the remodeling situation to our attention, and we understand how the lack of breakfast and coffee during your stay may have impacted your experience. We continuously aim to improve our communications and will review our website information to enhance our guest's experience in the future. Thank you for your understanding as we work through these updates.
3.0分
其他
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The first room they assigned me had some problems but they were super accommodating and gave me a new room with no problems. This hotel isn’t as terrible as these reviews say. I’ve stayed 2 times in a month and had had all my issues taken care of in a timely manner if not right away!
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酒店回复: Hello Megan,Thank you for sharing your experience. It’s great to hear that our team was able to assist you promptly and ensure your stay was comfortable. We appreciate your feedback and loyalty, and we strive to provide a positive experience for all our guests. Your insights help us maintain our service standards, and we look forward to welcoming you back for another enjoyable stay in the future!
1.0分
情侣出游
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WARNING TO ANY LONG-TERM GUESTS: This is not just a review about poor service; this is a report of illegal conduct and tenant rights violations.
My stay spanned 72 days Due to the length of my continuous stay, I legally established tenant rights under state law. Despite this, management attempted an illegal lockout/eviction without following proper legal eviction procedures.
Furthermore, management illegally refused to honor my state tax exemption status, resulting in me being severely overcharged for taxes during my stay.
On top of the legal misconduct, the conditions were appalling and hazardous, including visible roaches and rats in the room and common areas.
I have filed formal complaints with the Better Business Bureau (BBB) and sent a formal Demand Letter to Wyndham Corporate demanding a full refund and compensation for damages.
Future long-term guests: DO NOT STAY HERE unless you are prepared for legal violations, financial harm, and dangerous living conditions. This hotel is operating outside the law regarding long-term residents.
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酒店回复: Hello Ashley,Thank you for sharing your experience. We take all feedback seriously, particularly regarding serious matters such as tenant rights. The hotel adheres to specific regulations and guidelines, and your comments about conditions will be noted for our management’s awareness. We encourage the use of proper channels for formal complaints, as we prioritize the comfort and safety of all guests. Your insights are vital for improving the experience of future visitors.
1.0分
其他
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We had issues with the cleaning staff being really loud at 8am. So asked them to please try and keep it down. They continued to be loud by playing music and talking to each other. Have never had staff be so inconsiderate of the guests. Also throughout the night you could hear the side door slamming and people getting ice. And our room was quite a ways down from that area. Just n
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酒店回复: Hello Kelli,We appreciate you sharing your feedback regarding your recent stay. We understand how important a peaceful environment is for our guests, and we will ensure that your comments about noise levels are shared with our management team for further consideration. Thank you for bringing this to our attention, as we are continually looking to improve the guest experience and provide a comfortable atmosphere for all. Your insights help us to identify areas for enhancement moving forward.
4.0分
其他
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Check in was smooth, room was clean and everything worked accordingly. Kind of loud at night due to guests fighting/ slamming doors but settled down quickly. If need-be I would stay again.
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酒店回复: Hello Megan,Thank you for your feedback. We're glad to hear that you had a smooth check-in process and found your room to be clean. We strive to provide a comfortable environment for all our guests, and we appreciate your understanding regarding the noise disturbances. We hope to welcome you back in the future for an even better experience.
1.0分
其他
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Do not recommend this hotel
Parking was ok. Our sink had little bugs crawling around it. I found bug in my bed in the morning and had little water pressure in shower.
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酒店回复: Hello Zaneta,Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and will make sure to address the concerns you've raised about the sink, water pressure, and overall cleanliness with our housekeeping and maintenance teams. Guest comfort and satisfaction are priorities for us, and your insights help us improve. We hope your future travels bring you back to stay with us again under better circumstances.
客服人员非常友好，但我不建议有哮喘或呼吸道问题的人入住，房间里有雪茄味，而且灰尘很多。
非常好
一切都很好
美好的
Room was fine. Hotel is doing a remodel so no breakfast or even coffee in the lobby. Remodel is not disclosed on their website!
The first room they assigned me had some problems but they were super accommodating and gave me a new room with no problems. This hotel isn’t as terrible as these reviews say. I’ve stayed 2 times in a month and had had all my issues taken care of in a timely manner if not right away!
WARNING TO ANY LONG-TERM GUESTS: This is not just a review about poor service; this is a report of illegal conduct and tenant rights violations.
My stay spanned 72 days Due to the length of my continuous stay, I legally established tenant rights under state law. Despite this, management attempted an illegal lockout/eviction without following proper legal eviction procedures.
Furthermore, management illegally refused to honor my state tax exemption status, resulting in me being severely overcharged for taxes during my stay.
On top of the legal misconduct, the conditions were appalling and hazardous, including visible roaches and rats in the room and common areas.
I have filed formal complaints with the Better Business Bureau (BBB) and sent a formal Demand Letter to Wyndham Corporate demanding a full refund and compensation for damages.
Future long-term guests: DO NOT STAY HERE unless you are prepared for legal violations, financial harm, and dangerous living conditions. This hotel is operating outside the law regarding long-term residents.
We had issues with the cleaning staff being really loud at 8am. So asked them to please try and keep it down. They continued to be loud by playing music and talking to each other. Have never had staff be so inconsiderate of the guests. Also throughout the night you could hear the side door slamming and people getting ice. And our room was quite a ways down from that area. Just n
Check in was smooth, room was clean and everything worked accordingly. Kind of loud at night due to guests fighting/ slamming doors but settled down quickly. If need-be I would stay again.
Do not recommend this hotel
Parking was ok. Our sink had little bugs crawling around it. I found bug in my bed in the morning and had little water pressure in shower.