We stay here 3–4 times a year, and this visit was completely unacceptable. Traveling with our 6-year-old, we were moved through four different rooms: one with a bathroom door that wouldn’t open, one with a flooding shower that soaked the carpet (lifting the carpet showed this has been an ongoing issue), another with the same door problem, and the final room had a shower that leaked and dripped all night.
The pool was closed with zero warning — the main reason we booked for our child.
The front desk staff showed absolutely no care, no apology, and no effort to fix anything.
We also had a party next door, and I had to call twice (11 PM and 2:30 AM) while trying to get our 6-year-old to sleep before a long trip home. Nothing was properly handled.
The final breaking point: we found a bug in our bed, full of blood when squished. That is beyond unacceptable.
This hotel has gone completely downhill, and we will not be returning unless major changes are made.
4.0分
朋友出游
Staff was great, house keeping was wonderful! Room was cozy. The only thing I don’t like about staying at the Ramada is that there is no bathroom fan!!
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酒店回复: Dear Terri, Thank you so much for sharing your feedback and for a great rating! We’re delighted to hear that our staff and housekeeping team made such a positive impression, and that you found your room cozy and comfortable. We truly appreciate your comment about the bathroom fan, this does come up a lot. In our newer side, the bathroom fan is constantly running and very hard to hear. We have noticed that the desired effect is not always what we have hoped for. In our upcoming renovations, this will be fixed. We hope to welcome you back to the Ramada soon for an even better stay!
1.0分
其他
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This was the worst hotel i ever checked into, it was dirty and smelled really bad the lights gave me a shock and turned off.. i did not stay, i left and spent the night at a different hotel. I would say more but i won't. I just really think they need a huge upgrade and proper cleaning. Disappointed and disgusted. I wish i took pictures to show everyone.
1.0分
其他
The fridge made noises all night long, very frustrating to hear it run all night long i told the staff when i checked out
3.0分
其他
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the first room we slept in a hole in the mattress .they gave us another room for the next night but did nothing for and we stay there quiet often so dont know about next time
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酒店回复: Dear Brent, Thank you for sharing your experience with us. We're truly sorry to hear about the condition of your first room and the inconvenience it caused. While we're glad we could offer a room change, we understand that more could have been done to make things right, especially for a loyal guest who stays with us often.Your feedback is incredibly valuable, and we’re taking it seriously. We’re reviewing our procedures to ensure issues like this are addressed more proactively in the future. We hope you'll give us another chance to provide the comfort and care you’ve come to expect.We hope to see you again soon!
3.0分
其他
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You have to park across the street in the parade off site and the key card didn't work when trying to park the car. The front counter staff took a while to open the front door as it was locked. The room was clean and quiet. The bed was uncomfortable caused some back pain.
5.0分
情侣出游
Everything in the room was perfect staff did an amazing job cleaning & front desk
Was fast and efficient
1.0分
其他
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Rooms noisy ,room was only cleaned once during our stay had to ask for fresh towels and coffee and water every day ,no staff to speak of ,cafeteria dining room and lounge were all closed for Reno which had I know that when cheqing in I would not have stayed there ! Bathroom shower floor very slippery !,, easy to fall!! counter a nightmare see through shower wall a very bad idea! Advertises about an airport shuttle but they do not operate one any more! My only reason for booking was because of the shuttle . So many other things I can’t even remember! Check in service was very slow also ! I can honestly say this has been the worst hotel I have stayed ,Marion
前台服务热情，房间卫生舒适
太喜欢了！
⭐ 1/5 — Completely Unacceptable Stay (Nov 27–30)
We stay here 3–4 times a year, and this visit was completely unacceptable. Traveling with our 6-year-old, we were moved through four different rooms: one with a bathroom door that wouldn’t open, one with a flooding shower that soaked the carpet (lifting the carpet showed this has been an ongoing issue), another with the same door problem, and the final room had a shower that leaked and dripped all night.
The pool was closed with zero warning — the main reason we booked for our child.
The front desk staff showed absolutely no care, no apology, and no effort to fix anything.
We also had a party next door, and I had to call twice (11 PM and 2:30 AM) while trying to get our 6-year-old to sleep before a long trip home. Nothing was properly handled.
The final breaking point: we found a bug in our bed, full of blood when squished. That is beyond unacceptable.
This hotel has gone completely downhill, and we will not be returning unless major changes are made.
Staff was great, house keeping was wonderful! Room was cozy. The only thing I don’t like about staying at the Ramada is that there is no bathroom fan!!
This was the worst hotel i ever checked into, it was dirty and smelled really bad the lights gave me a shock and turned off.. i did not stay, i left and spent the night at a different hotel. I would say more but i won't. I just really think they need a huge upgrade and proper cleaning. Disappointed and disgusted. I wish i took pictures to show everyone.
The fridge made noises all night long, very frustrating to hear it run all night long i told the staff when i checked out
the first room we slept in a hole in the mattress .they gave us another room for the next night but did nothing for and we stay there quiet often so dont know about next time
You have to park across the street in the parade off site and the key card didn't work when trying to park the car. The front counter staff took a while to open the front door as it was locked. The room was clean and quiet. The bed was uncomfortable caused some back pain.
Everything in the room was perfect staff did an amazing job cleaning & front desk
Was fast and efficient
Rooms noisy ,room was only cleaned once during our stay had to ask for fresh towels and coffee and water every day ,no staff to speak of ,cafeteria dining room and lounge were all closed for Reno which had I know that when cheqing in I would not have stayed there ! Bathroom shower floor very slippery !,, easy to fall!! counter a nightmare see through shower wall a very bad idea! Advertises about an airport shuttle but they do not operate one any more! My only reason for booking was because of the shuttle . So many other things I can’t even remember! Check in service was very slow also ! I can honestly say this has been the worst hotel I have stayed ,Marion