酒店回复: 感谢您让我们注意到此事。我们非常重视此类事件，并对您所反映的问题深表歉意。请放心，我们的管理团队已获悉此事，并正在进一步调查。我们感谢您的反馈，也感谢您给我们机会解决此问题，我们将努力在Aire de O:live保持最高的服务和安全标准。
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
酒店回复: 我们很高兴您在我们这里住得愉快！感谢您的五星好评。我们期待您的再次光临！
4.0分
情侣出游
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Overall this was a good romantic getaway. The beach is right there, and the service was great. Good food at the hotel restaurants. Not much around the area to walk to, but we had planned to Uber other places anyway. The hotel had some maintenance going on, so the pool area was noisy with construction. We also stayed on the 10th floor, and unfortunately heard a LOT of noise from the rooftop restaurant closing each night.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know you enjoyed the service, dining, and beachfront setting during your romantic getaway. We appreciate your comments regarding maintenance activity and rooftop noise, and these observations have been shared with our team as we continue working to improve the guest experience at Aire de O:live. We hope to welcome you back again in the future.
5.0分
情侣出游
It was so beautiful there. The staffs were so sweet and on top of that. They are right across from the BEACH!! ❤️
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酒店回复: We're thrilled you enjoyed your stay with us! Thank you for your perfect rating. We’re delighted to hear that you enjoyed your stay with us and that our team made you feel welcomed and well cared for. We’re also happy you loved our beautiful location right across from the beach. We hope to welcome you back for another memorable stay soon!
4.0分
其他
Everything great. The only bad thing was the housekeeping knocking the door very early in the morning.
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酒店回复: We’re so happy to hear you had a great stay. We truly apologize for the early morning disturbance that’s not the experience we want for our guests. We appreciate your feedback and hope to welcome you again soon for an even better stay!
5.0分
情侣出游
Loved the hospitality. Every detail was addressed. They even upgraded the room for our stay due to some renovations they were doing 10/10 will book again.
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酒店回复: Thank you for sharing such wonderful feedback. We are delighted to know you felt well cared for and appreciated the attention to detail throughout your stay. It’s great to hear the complimentary upgrade made your visit even more enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Aire de O:live soon.
通过 Trip.com 预订的房间等了很久才显示出来；而且（非常小的）大堂里的两个卫生间都不能用。办理入住后，房间很干净也很不错，虽然有点小。床架太大了，边角都凸出来到膝盖那么高（好硌人）。
我的经历太糟糕了！我和我妻子受到了特别对待，没有得到真正的酒店体验，我们的房间只打扫了一次，尽管我们住了三晚四天……淋浴间漏水，代客泊车员每天都把我们排在最后，即使我们是第一个！我们到达时，除了我们，每个人都拿到了饮料，我们也没有拿到沙滩毛巾，不像其他人那样，真是太令人失望了。这让我不禁怀疑，是不是因为我们是黑人。
酒店在预订时并未告知大堂正在施工，需要走楼梯到二楼。
千万不要入住10楼的房间，因为每晚都能听到楼上餐厅传来的噪音。
经理米格尔以及大堂值班的所有员工都非常不专业，而且一点也不乐于助人。
他们无缘无故地向我收取了 143.84 美元，并告诉我这是一个错误，然后在三周后退还了我 139 美元。
周五晚上，泊车员在停车时偷走了我车里的昂贵古龙水。
伟大的
Overall this was a good romantic getaway. The beach is right there, and the service was great. Good food at the hotel restaurants. Not much around the area to walk to, but we had planned to Uber other places anyway. The hotel had some maintenance going on, so the pool area was noisy with construction. We also stayed on the 10th floor, and unfortunately heard a LOT of noise from the rooftop restaurant closing each night.
It was so beautiful there. The staffs were so sweet and on top of that. They are right across from the BEACH!! ❤️
Everything great. The only bad thing was the housekeeping knocking the door very early in the morning.
Loved the hospitality. Every detail was addressed. They even upgraded the room for our stay due to some renovations they were doing 10/10 will book again.