酒店回复: Dear Melanie, Thank you for sharing your feedback—we’re glad you enjoyed the spacious apartment, comfortable beds, and our convenient location near bars and transport. We sincerely apologise for the cleanliness and maintenance issues you encountered; this falls short of our usual standards, and we’re addressing these concerns with our team immediately. We’d love the chance to welcome you back for a seamless stay—please reach out to us directly for your next booking so we can ensure everything is perfect. Kind regards, Guest Services Newcastle Central Plaza
酒店回复: Dear Todd, Sorry your stay did not meet expectations. The issues you encountered are concerning, and we appreciate you bringing them to our attention. Housekeeping and maintenance will be addressing these matters to ensure they are resolved. It’s good to hear the location was convenient for you, but we regret that the accommodation did not meet your standards. Thank you for your feedback. Kind regards, Guest Services Newcastle Central Plaza
酒店回复: Dear Mohsen,Thanks for staying with us and sharing your feedback. We're sorry your experience didn’t meet expectations. Your comments about maintenance, cleanliness, and missing amenities have been noted and will be followed up with the team.We appreciate you bringing these matters to our attention.Kind regards, Guest Services Newcastle Central Plaza Apartment Hotel
5.0分
其他
原文
翻译提供方：Google
公寓面积宽敞，设施舒适。我们住得很愉快。
4.0分
家庭亲子
原文
翻译提供方：Google
停车位非常紧张，到处都是大水坑，进出非常困难
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酒店回复: Dear Virginia,Thank you for sharing your feedback. We apologise for the tight parking and the puddles causing difficulty with entry and exit. Your comments will be passed on for review. Safe travels, and we hope to welcome you again.Kind regardsGuest Services
酒店回复: Dear Shamsur,We sincerely apologise for the experience you encountered during your check-in.We are sorry no one was present to welcome you, but our managers are sometimes called off to deal with a another guest's requirements. They are always available via the phone number displayed at reception. We appreciate your patience and understanding after your long journey, and we will review our check-in procedures to ensure a more efficient and welcoming experience for our guests.We hope you might consider giving us another opportunity to provide you with a better stay in the future.Kind Regards,Guest ServicesNewcastle Central Plaza
2.0分
其他
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Communication on arrival was poor. Reception closed before I arrived although calling in advance to see if I could get early check in. No instructions or information provided regarding lift instructions as one lift did not have levels labelled and no information on check out time etc. The apartment interior was very old and unclean and the smoking from other apartments around was terrible.
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酒店回复: Lauren, thank you for your reveiw. The apartment you had has been fully renovated, new kitchen and bathroom, new timber flooring, definitely not outdated. Not sure what you mean about lift instructions? your key card clearly showed level 10. Both lifts are numbered? Check in is available once the room is cleaned and ready. It wasn't ready when you called and advised we would text when available which we did at 11.30am. Reception closes at 12pm on a Sunday. Hope you enjoyed the rest of your travels.
4.0分
其他
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Booked a single room apartment, was given a 2 bedroom apartment for the same price. Giant showers in the bathroom, big bath tub. A really great room for the price! Close to 2 shopping centers. Would definitely stay again though.
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酒店回复: It’s great to hear you enjoyed the extra space and amenities in your apartment, and that the location worked well for shopping. We’d be delighted to welcome you back on your next visit to Newcastle.Guest ServicesNewcastle Central Plaza
4.0分
其他
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We will be back.
Apartment was HUGE in a great position. Parking included was a real bonus. Needed a refresh. Door handle on powder room was broken and bathroom sink was blocked. Couldn't connect to Wifi
服务友好周到。有私人停车场。
优点：我们的三居室公寓非常宽敞，床也很舒服。地理位置优越。我们步行即可到达任何地方，而且离车站很近。附近还有不错的酒吧。
缺点：淋浴、玻璃杯和茶杯很脏，洗碗机不能正常工作。
前台每天开放时间非常有限。
整个周末无线网络都无法使用。通往阳台的推拉门无法正常关闭/锁上。
纽卡斯尔家庭周末之旅
这次住宿体验非常令人失望。
抵达房间后，房间里弥漫着陈旧、霉味和霉味。我们不得不在整个住宿期间都把阳台门打开。
厨房里弥漫着一股难闻的气味，结果在一个橱柜里发现了发霉的面包和香蕉。我们点了泰式晚餐，却只发现一个餐具抽屉里掉下来的餐具，这套三居室公寓真是太糟糕了。
地毯都翘起来了，客厅状况非常糟糕，摸起来黏糊糊的。
主浴室的屋顶正在腐烂，正在往下掉。
优点是离轻轨很近。
这是46号公寓。
考虑到这个价格，我们不会再住了。
公寓宽敞，但维护很差。清洁度差，管理混乱。详情提到有无线网络等设施，但无法使用。厨房橱柜螺丝松动，洗衣房里堆满了旧垃圾。
公寓面积宽敞，设施舒适。我们住得很愉快。
停车位非常紧张，到处都是大水坑，进出非常困难
没有人来迎接，等了 45 分钟才办理入住手续。没有道歉。没有人沟通。当你知道客人入住时间是下午 2 点时，为什么接待处没有人。非常令人失望，因为我们旅行了 300 公里，已经疲惫不堪。
Communication on arrival was poor. Reception closed before I arrived although calling in advance to see if I could get early check in. No instructions or information provided regarding lift instructions as one lift did not have levels labelled and no information on check out time etc. The apartment interior was very old and unclean and the smoking from other apartments around was terrible.
Booked a single room apartment, was given a 2 bedroom apartment for the same price. Giant showers in the bathroom, big bath tub. A really great room for the price! Close to 2 shopping centers. Would definitely stay again though.
We will be back.
Apartment was HUGE in a great position. Parking included was a real bonus. Needed a refresh. Door handle on powder room was broken and bathroom sink was blocked. Couldn't connect to Wifi