酒店回复: Dear Lorrin,Thank you for choosing Cosmos Selection Moscow Sheremetyevo Airport Hotel during your visit to Moscow. We sincerely appreciate your trust and are pleased to hear that our services met your expectations.We also want to express our gratitude for taking the time to complete our survey. Your feedback is extremely valuable, as it helps us continuously improve and uphold the high standards of service we strive to provide. We are delighted that your experience was positive and that you felt comfortable and well cared for during your stay.Your kind words motivate us to maintain and enhance our efforts in delivering excellent hospitality. It would be a pleasure to welcome you back in the future, and we will do everything possible to make your next visit even more enjoyable.Thank you once again for your feedback and trust. We look forward to seeing you again soon.Sincerely,Liaisan AllamuratovaService ManagerCosmos Selection Moscow Sheremetevo Airport Hotel
5.0分
标准房
商务出差
非常 Ok
卫生:OK
设施:OK
环境:OK
服务:OK
酒店就在 BC 航站楼到楼下负 一 免费快轨到 DEF 在 D 区直接就是酒店好方便
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酒店回复: Dear Guest!Please allow us to express our sincere gratitude for choosing our hotel for your recent stay in Moscow. It is a great honor for us to host such esteemed guests, and we truly appreciate your trust.We also want to thank you for your kind words and for rating our service so highly. Your feedback inspires our entire team to continue striving for excellence and ongoing improvement. It was a pleasure to have you with us, and we did our best to make your visit as comfortable and enjoyable as possible.We look forward to welcoming you again in the future. Rest assured, we will continue working hard to ensure that every stay leaves only positive impressions, filled with comfort, care, and high-quality service.Thank you once again for your trust, and we hope to see you soon!Best regards,Daniil SultanovHead of Department Front Office, Reservations and SPACosmos Selection Moscow Sheremetyevo Airport
酒店回复: Dear Guest!Thank you for choosing Cosmos Selection Moscow Sheremetyevo Airport Hotel during your visit to Moscow. We truly appreciate your trust in us to provide a comfortable and enjoyable experience, and we hope that our services fully met your expectations.We also want to thank you for your kind words and for rating our service so highly and I regret to learn that your request upon check in was not handled properly. Please allow me to express our sincerest apologies. This is certainly not the experience we strive to provide and please rest assured that we will take your opinion seriously and your feedback will support us in improving our services. It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. We look forward to welcoming you again in the future. Rest assured, we will continue working hard to ensure that every stay leaves only positive impressions, filled with comfort, care, and high-quality service.Thank you once again for your trust, and we hope to see you soon!Best regards,Liaisan AllamuratovaService ManagerCosmos Selection Moscow Sheremetyevo Airport
酒店回复: Dear Guest,First of all, please allow us to express our sincere gratitude for choosing the Cosmos Selection Moscow Sheremetyevo Airport Hotel for your recent visit to Moscow. It is a great honor for us to have the opportunity to host such esteemed guests, and we truly appreciate your trust.Our hotel team sincerely regrets that your experience with us did not fully meet your expectations. We apologize sincerely for any inconvenience or unpleasant moments that may have occurred during your stay. Your feedback is very important to us, as it helps identify areas for improvement and work towards their resolution. We will do our best to ensure a higher level of service in the future and make every stay as comfortable and enjoyable as possible.Once again, thank you for your time and for sharing your impressions. It would be an honor to welcome you again among our guests and to do everything possible to make your next visit only positive memories. We look forward to preparing special services for you and creating a cozy atmosphere that will make your stay with us truly pleasant.If you have any additional requests or questions, please do not hesitate to contact me personally. I am always ready to assist and do everything possible for your comfort.Best regards,Daniil SultanovHead of Department Front Office, Reservations, and Spa Cosmos Selection Moscow Sheremetyevo Airport Hoteldsultanov@cosmoshotels.ru
酒店回复: Dear Guest!Please allow us to express our sincere gratitude for choosing our hotel for your recent stay in Moscow. It is a great honor for us to host such esteemed guests, and we truly appreciate your trust.We also want to thank you for your kind words and for rating our service so highly. Your feedback inspires our entire team to continue striving for excellence and ongoing improvement. It was a pleasure to have you with us, and we did our best to make your visit as comfortable and enjoyable as possible.We look forward to welcoming you again in the future. Rest assured, we will continue working hard to ensure that every stay leaves only positive impressions, filled with comfort, care, and high-quality service.Thank you once again for your trust, and we hope to see you soon!Best regards,Daniil SultanovHead of Department Front Office, Reservations and SPACosmos Selection Moscow Sheremetyevo Airport
5星级酒店,2层连接航站楼,有免费小火车接驳,可以到国际航站楼。航站楼有一家中国餐厅,山东大厨,很合口味。
酒店位置非常好,2楼和机场DEF航站楼相连,去BC的话转个机场内部接驳地铁就好了。
有早餐服务,有健身房,还有桑拿房但是这次没体验,有延迟退房服务。
洗手间有地暖,有冰箱,有吹风机,洗手间有地暖!
在整体上符合酒店描述且优于大部分本地酒店。
非常 Ok
卫生:OK
设施:OK
环境:OK
服务:OK
酒店就在 BC 航站楼到楼下负 一 免费快轨到 DEF 在 D 区直接就是酒店好方便
比预期的空间大,距离机场很近,走路到 B 航站楼大概 15 分钟
不满意的点:办理入住时要求开居住证明,前台说第二天才可以开,我们告知第二天早班机,7 点就要离店能不能给到,前台满口答应,第二天离店时,另一个男的前台告知还没有上班要 9 点才能开具,怎么说都不行。后面因为要赶航班就离店了,路上邮件要求上班后开具居住证明发到邮箱也没有任何回复
从航站楼坐小火车直达酒店,酒店没有收押金,没有预定早餐却被酒店认为要吃早餐被收费了,后来感谢携程帮忙解决
早餐太差了,完全不符合五星酒店,最多3星。
前台经常没人,而且房间有很浓的装修味道。
很多航空公司的空乘人员住在这里,显得档次较差。人员很杂。价格还这么高。
房间还是很舒服,床软到你会陷进去,前台很礼貌但不热情,请他们开具住宿证明也没有做到,幸好摩尔曼斯克不需要,要不然又很麻烦。酒店就在机场里面,非常方便。
喜欢的地方:
1. 酒店地理位置对转机旅客来说简直是无价之宝,从到达大厅可以直接通过廊桥走到酒店,甚至不用穿外套。2. 一楼餐厅的菜单、上菜速度和菜品质量都非常出色。3. 早餐选择丰富,还有新鲜的橙汁。
不喜欢的地方:
1. 前台员工面无表情,态度冷淡。我亲眼看到一位刚入住的客人回到前台,说她的房间里已经有人了。前台的反应非常敷衍,就像在说“这种事常发生”。我问他们:“我的房间不会也这样吧,晚上有别人拿着钥匙进来?”他们回答:“应该不会。”2. 我预订时需要的加大双人床房型竟然没有了,说酒店已经满房了。那为什么我在预订和付款时这个房型是可选的呢?酒店是怎么允许超额预订的呢?3. 房间里散落着没有包装的一次性拖鞋、纸巾,枕头也皱巴巴的,就像刚有客人退房或者打扫得很仓促。4. 房间中央供暖很热,但是窗户不能打开,非常闷。
总结:我特意在谢列梅捷沃机场的众多酒店中选择了这家最贵的,希望能为我的假期开个好头。但整体体验有点不尽如人意,感觉价格有点虚高。
强烈不推荐入住这家酒店!房间状况极差,根本没有清洁服务,卫生条件糟糕,到处是霉菌和污垢。插座、踢脚线、门框都摇摇欲坠,有些甚至已经脱落了!地毯更是被霉菌侵蚀得千疮百孔!我们换了两次房间,也叫了额外清洁,但都无济于事!所有客房都完全不适合客人居住!
真是彻头彻尾的失望!
前台工作人员更是“一言难尽”!我从没见过如此粗鲁、不专业的员工(女士们),她们对客人毫不关心,还表现出明显的不耐烦!
以前这里还是丽笙酒店的时候,我们住过好几次,一切都很好!
而现在……花这么多钱,你得到的却是住路边汽车旅馆的感觉!
房间可以
设施:一般