酒店回复: Dear Robert,Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered, including the shortage of linens and towels, as well as the lack of amenities and staffing. Your feedback highlights areas where we need to improve, and we are actively addressing these challenges to serve our guests better. We regret that your stay did not meet expectations and appreciate your patience in this matter. We hope you might consider giving us another chance in the future to provide a more comfortable and well-equipped stay.Sincerely,Hotel Management
酒店回复: Dear Frank, Thank you for posting a review of your recent stay. We are genuinely sorry for the lack of attentiveness from our front staff and the issues with the maintenance of the fridge and the tub in your room. We also regret to know about the elevator's function. However, we appreciate you bringing this to our attention. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Once again, thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
酒店回复: Dear Shelly, Thank you for sharing your feedback. We genuinely appreciate your input regarding the room conditions and understand your concerns. Your comments about the cleanliness and maintenance issues are important, and we will address them with our team to ensure improvements are made. We strive to provide a comfortable experience and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
酒店回复: Dear David,We sincerely apologize for the wait time during check-in and for the lack of amenities that impacted your stay. Providing prompt service and a comfortable experience for our guests is our priority, and we regret that we fell short in these areas. While some in-room amenities may be limited, we understand how these details contribute to a more convenient stay, and we will take your feedback into consideration as we work to enhance our services. Your experience does not reflect our usual standards, and we truly appreciate your patience and understanding. We hope you’ll give us another opportunity in the future to provide you with a much-improved stay. Sincerely,Hotel Management
酒店回复: Dear Sean, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
酒店回复: Dear Jessica, We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. While we review the charges on your card, please feel free to connect us for assistance. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
非常好，安静。一切都很好。工作人员非常友好。我们需要任何东西时都能毫无问题地得到它。
展开
酒店回复: Dear Jessica,Thank you for your wonderful review! We are delighted that you had a pleasant and hassle-free stay at Extended Stay America. It’s great to hear that our friendly staff and peaceful atmosphere made your visit enjoyable. We truly appreciate your feedback and look forward to welcoming you back soon!Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
史上最差的酒店
浴室很脏，没有毛巾，没有餐具，凌晨 2 点还有人吵闹等等……
展开
酒店回复: Dear Ruben,We sincerely apologize for the disappointing experience you had during your stay. We strive to provide a clean and well-equipped room, along with a peaceful environment, and we regret that we fell short in these areas. Your concerns regarding cleanliness, missing amenities, and noise disturbances will be addressed with our team to ensure improvements. We appreciate your feedback and understand how frustrating this must have been. Should you give us another opportunity, we will do our best to provide a much better experience.Sincerely,Hotel Management
酒店回复: Dear Celeste, Thank you for sharing your experience with us. We appreciate your kind words about our staff and are glad to hear you found the room clean and the bed comfortable. We apologize for the maintenance issues you encountered and any inconvenience they caused. Your feedback is valuable, and we are committed to addressing these concerns. We hope you will give us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management
整体还不错！下次再来安娜堡的话还会选择这里。
廉价长住酒店=廉价体验，通过
房间大小不错，但他们没有沙发床的床单，然后试图向我收取这些床单的额外费用。厨房里没有餐具。他们为 4 名成人预订的房间里只有 2 条毛巾，当我去拿更多毛巾时（因为他们不会把任何东西送到你的房间），他们说他们已经没有毛巾一个多星期了。我以后不会住在这家酒店了。所以如果你想找个睡觉的地方，只洗一次澡，不吃东西，这就是你要找的地方。这里没有自动售货机或任何出售的食物，也不是 24/7 都有工作人员。如果你需要任何东西，晚上没有人在那里。听起来还不错，他们的房间里有电视和卫生纸。
很多小问题意味着要继续寻找
很多小问题都很糟糕，我本应该多付一点钱。总是在前台等着人，部分房间升级了，但我已经 45 岁了，冰箱和炉灶和我一样老。从来没有见过那么老的炉灶，冰箱整晚都在发出奇怪的声音。廉价的浴缸周围所有接缝处都有霉菌。电梯坏了，我们住在 3 楼。没有什么特别糟糕的，但总的来说，这个地方远低于平均水平。
房间需要大量维修。门层压脱落，地板很脏，墙壁很脏，淋浴间填缝剂掩盖了霉菌。因此决定不使用淋浴。没有毯子可以铺在折叠床上。台面脏污不堪。一间可睡 5 人的房间只有 2 条毛巾。橱柜状况不佳且很脏。不推荐这家酒店
服务差
服务不太好，在大厅等了 15 分钟才有人来为我们办理入住手续，没有咖啡壶，只有一把椅子可以坐在桌子上吃饭。
我预订了房间。到达后，他们没有房间给我，就把我安排到诺维的一家酒店。我要求他们取消预订。他们把我安排到另一座城市，却向我收取了房费。糟糕的客户服务。接受预订并保留预订。不要把我安排到 30 分钟路程外的酒店。这是糟糕的商业行为，向我收取我未享受到的服务费是犯罪行为。小额索赔法庭即将出台。
我们到达时，等了很久才有人来前台帮我。然后他们没有我们的预订记录，尽管我面前明明有确认信息。他们把我送到街上的一家姐妹酒店，并坚称我的预订是在那里。但事实并非如此。我们最终不得不在深夜另找地方住。而且停车场里有很多男人在潜伏。然后我仍然被收费，不得不办理退款。
非常好，安静。一切都很好。工作人员非常友好。我们需要任何东西时都能毫无问题地得到它。
史上最差的酒店
浴室很脏，没有毛巾，没有餐具，凌晨 2 点还有人吵闹等等……
需要更新但干净
第一次长期入住，但这次需要更新。工作人员很棒，我很感谢他们热情的帮助。浴帘太短，没有进入浴缸，所以洗澡时水会流得到处都是。如果毛巾足够多，那就没问题了。水槽上的排水柱塞和马桶上方的毛巾架坏了，需要修理。
所有毛巾和床单、枕头和其他床单都需要更换。我们下次可能会要一个枕头。喜欢全功能的冰箱，但没想到没有提供餐具或额外的毛巾，而且不收取额外费用。房间干净，床很舒服。不是很糟糕，但也不是很好。