酒店回复: Dear Mark,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Houston - West Oaks. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the uncleanliness of the property's exterior and other listed concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the areaSincerely,ToujanaRed Roof Management RediResponse Specialist
酒店回复: Hello Elissa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS HOUSTON - WEST OAKS. It's truly disheartening to hear that your experience didn't meet your expectations due to the foul odor and unclean conditions you mentioned, faulted door, missing amenities and unsafe conditions you indicated you encountered. Please accept our sincerest apologies for the terrible experience highlighted. We will take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,RecordoRediresponse Specialist
酒店回复: Hello Lisa, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the method of check in, the upkeep of our property and the deposit policy not being to your liking and other issues you've reported are truly regrettable. A deposit is required of all guests regardless of booking source and front desk hours are 7 AM to 11 PM. Guests checking in after hours are instructed to call the property number and check in at the after hour window. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist
好酒店。就是如果你住一楼，楼上带孩子的住客会让他们从早到晚一直踩踏和跑来跑去。
非常好
我经常住在这里，很喜欢我宽敞的房间。热水充足。房间很大，设施齐全。
非常差，我不会推荐给任何人
我无法办理入住手续，到达后整个地方一片漆黑，没有一盏灯。我找不到前台。我打了好多电话，都没有接听。我不明白为什么酒店会允许那些处于压力之下的人预订房间，比如经历过创伤的人，明知没有电。我还没有和任何人说过，也没有人向我提出退款。
这里没有电，也没有空房间。我们一到，经理就在外面迎接我们，送我们回家，并告诉我们联系*******退款。她很有礼貌，乐于助人，但我们开了很长一段路，所以被送回家很令人失望。
飓风贝里尔过后，酒店停电了。我预订房间的唯一原因是想逃离休斯顿的酷热，因为我们家也停电了。如果我知道这里停电了，我就不会预订这家酒店了。显然，我们没有入住。我正在等待退款。
我们去办理入住手续，但办公室没有收到我们的预订。外面很脏。房间里有虫子，而且非常陈旧。
那里正在进行很多可疑的活动。酒店看起来根本不像照片。它很脏而且气味难闻。不提供毛巾或肥皂。门没有正常关闭。没有安全感。我不会推荐任何人留在那里。可怕的经历。
这个地方又旧又破。由于长期住户，这里更像是公寓大楼而不是酒店。房间很干净，但其他地方很脏，走廊里到处都是垃圾，还有尿味。人们坐在楼梯上抽烟，挡住了路。他们还要求我支付 100 美元的现金押金，尽管房间是通过 ******* 预订和支付的。前台从来没有人，办公室的大门也锁着。你必须在前面按铃，然后走到一边，通过窗户和他们打交道。
厨房和浴室里有蟑螂，房间里有股霉味，门和墙上都是各种脏污，还有一些人在修车，大喊大叫到凌晨5点。保安什么也没做。我当然不会与他们交谈并将自己置于危险之中。就像在引擎盖里一样。再也不。