酒店回复: We apologize for any miscommunication as the fee's are posted on the website. We appreciate your feedback, and your comments will help us improve so we can provide you a better stay next time.
酒店回复: We sincerely regret that your experience did not meet expectations. Please note that our system automatically designates a reservation as a No-Show if a guest has not arrived by midnight. Had we been informed in advance of your delayed arrival, we would have been happy to accommodate your situation and work with you accordingly. We hope you will visit us again so we can provide you with a better experience.
酒店回复: Thank you for sharing your feedback. We are sorry to hear about the miscommunication regarding our housekeeping service being only upon request. We appreciate your business and hope you chose to stay with us again in the future.
5.0分
家庭亲子
原文
翻译提供方:Google
工作人员非常友好。帮我们办理入住的那个粉色头发的人对我的家人非常好
3.0分
商务出差
原文
翻译提供方:Google
他们把枕头上的染料算作财产损失,所以被罚款了。我睡觉时戴帽子是为了保护头发,我猜它留下了颜色。
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酒店回复: Our goal is to provide a clean, reliable, and friendly experience that makes every guest feel at home, and we sincerely appreciate your feedback. We hope you will consider staying with us again in the future as we continually work hard to exceed our guest expectations.
5.0分
情侣出游
原文
翻译提供方:Google
单间公寓非常宽敞,是放松的好地方。房间非常干净,床也超级舒服 :)
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酒店回复: We are so glad to hear that you had a great stay. We appreciate your feedback and look forward to providing you the same great experience next time.
这是一次愉快的住宿体验!房间宽敞又干净。
我们入住体验还行,就是对自闭症儿童不太友好。宠物友好度比自闭症儿童友好度高。住了三天,需要一张婴儿床——他们只有一个小小的围栏。需要吸尘器和拖把,因为我的孩子把东西洒了——他们一直没来。不得不铺了条毛巾,以免弄脏或黏糊糊的。
我的住宿体验很棒。工作人员超级友好。早餐选择丰富,这对我家孩子挑剔来说是个加分项。房间干净整洁,所有需要的东西都有。而且非常安全。非常适合家庭入住。
脏乱差
停车费和宠物费跟预订时说的不一样,入住时要贵很多。我们房间里的家具很脏,而且客房清洁人员只有在我们要求的情况下才会来。我们住了一个星期,他们从来没有主动要求打扫房间。房间里的空调很棒,真的让房间很舒服。床也很舒服。
糟糕的体验……我预订了这家酒店三天。由于个人原因,我第二天才到酒店。酒店经理说他们取消了预订。******* 和酒店经理都没有打电话通知我。那个地区所有酒店都订满了……非常糟糕的体验
我很感激酒店为我们提供残疾人住宿,唯一的问题是,我们的房间直到我们入住的第四个晚上才被打扫干净,而且我们总是不得不要求额外的卫生纸和毛巾。
工作人员非常友好。帮我们办理入住的那个粉色头发的人对我的家人非常好
他们把枕头上的染料算作财产损失,所以被罚款了。我睡觉时戴帽子是为了保护头发,我猜它留下了颜色。
单间公寓非常宽敞,是放松的好地方。房间非常干净,床也超级舒服 :)
非常干净宽敞,工作人员也很友好。