酒店回复: Bonjour,Nous vous remercions d'avoir pris le temps de partager votre expérience au Red Roof Inn Florence - Civic Center. Nous sommes ravis que vous ayez apprécié l'efficacité de votre enregistrement, le parking gratuit et le café offert à la réception. Cependant, nous sommes désolés d'apprendre que la qualité du linge de lit n'était pas à la hauteur de vos attentes. Veuillez accepter nos sincères excuses pour la gêne occasionnée.Nous cherchons constamment à nous améliorer et nous tiendrons compte de vos commentaires afin d'améliorer l'expérience de nos clients. Merci d'avoir choisi Red Roof. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.Cordialement,ShennaDirection Red RoofSpécialiste RediResponse
1.0分
其他
原文
翻译提供方：Google
糟透了！又旧又脏，简直糟透了。我甚至睡不好，因为脏得我都怕虫子爬到我身边。糟透了！
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酒店回复: Dear Natalia,Thank you for taking the time to tell us about your experience at the Red Roof Inn Florence - Civic Center. I am sorry that your experience did not meet your expectations. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that the cleanliness was not up to your standards. Your feedback is important to us, and we regret that this was your takeaway from your stay.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Room at trash and other debris under the bed. Urine and other stains on the toilet seat and toilet paper stuck in the door peep hole. This place was disgusting.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. I am deeply sorry to hear about the condition of your room. The issues you described, including the debris under the bed, stains on the toilet, and obstruction of the peephole, are far below our standards for cleanliness and guest comfort.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Didn't have not blow dryer, no iron, no coffee maker.. remote not working.but the room was cozy with heat.its really a nice place surrounded by restaurants.but need to make sure all things are in room for guest.and appliance is working.staff was nice.......
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your experience at Red Roof Inn Florence - Civic Center. We understand your concern about the absence of iron, hairdryer, and the coffee maker in your room. Please be aware that your booking was for a Deluxe room, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Superior for a more satisfying experience.We appreciate your positive comments about the cozy room, heating, the proximity to restaurants, and the friendly staff. Your kind words are greatly valued. We hope that you will give us the opportunity to provide you with a better experience at Red Roof in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
5.0分
其他
Pam at the front desk was very friendly and helpful!
The room wasn’t exactly the cleanest. However the customer service was spectacular!
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Florence - Civic Center. We are thrilled to hear that Pam provided you with exceptional service. We truly value her contributions to our team. However, we apologize that the room cleanliness did not meet your expectations.Thank you for choosing Red Roof. Your comments are invaluable as we strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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Disappointed
Ceiling was dropping down from water damage. Toilet was dripping all night. One wall was partially painted. Areas were not cleaned well, including the bathroom counter. The only reason I gave it a 2-star is that the water pressure was great and the AC worked.
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酒店回复: Dear Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Florence - Civic Center. I am sorry that your experience did not meet your expectations. I sincerely apologize the issue you encountered about the ceiling and the cleanliness of the room. I appreciate you mentioning the good water pressure and functioning air conditioner.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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Never again
The room was dirty. The door to the bathroom was broken at the bottom as if someone had kicked it in. There were no amenities such as tissue, hair dryer. The towels were thread bare.
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酒店回复: Hello Valued Guest,Red Roof Inn Florence - Civic Center is really sorry to hear your room wasn't clean and that the bathroom door was broken. It’s also not good that you didn’t have tissues or a hair dryer, and that the towels were worn out. That's definitely not what we want for our guests. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
2.0分
其他
Bad experience.
Rm#107. Room had bad order,no towels and dead bugs I shower . Told attend but was not to concern. Will not be returning
住宿体验很棒，干净
哪里都不好 建议千万别来 不算超级脏 床单有些小污渍 但是前台态度实在太差了 工作效率极低 前台感觉小费不给多不给入住一样 感觉有点种族歧视 不理解为什么要让后面的人先入住 还要我自己跟他argue 反正不推荐
还行。45欧元的价格，可以接受。床单应该更换，或者至少彻底清洗一下，因为上面有一些污渍，我觉得洗都洗不掉。
快速入住
免费停车
前台提供免费咖啡
糟透了！又旧又脏，简直糟透了。我甚至睡不好，因为脏得我都怕虫子爬到我身边。糟透了！
Room at trash and other debris under the bed. Urine and other stains on the toilet seat and toilet paper stuck in the door peep hole. This place was disgusting.
Didn't have not blow dryer, no iron, no coffee maker.. remote not working.but the room was cozy with heat.its really a nice place surrounded by restaurants.but need to make sure all things are in room for guest.and appliance is working.staff was nice.......
Pam at the front desk was very friendly and helpful!
The room wasn’t exactly the cleanest. However the customer service was spectacular!
Disappointed
Ceiling was dropping down from water damage. Toilet was dripping all night. One wall was partially painted. Areas were not cleaned well, including the bathroom counter. The only reason I gave it a 2-star is that the water pressure was great and the AC worked.
Never again
The room was dirty. The door to the bathroom was broken at the bottom as if someone had kicked it in. There were no amenities such as tissue, hair dryer. The towels were thread bare.
Bad experience.
Rm#107. Room had bad order,no towels and dead bugs I shower . Told attend but was not to concern. Will not be returning