酒店回复: Thank you for taking the time to share your feedback. I want to sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to encounter concerns with both the condition of the property and the billing process — especially during a vacation.As a tourist town, housing options for our seasonal workers are limited, so the accommodations we provide on-site allow our team to stay close by and offer the best possible support to our guests. That said, we agree that all areas of the property should be well-kept, and we are actively addressing the concerns you mentioned to ensure a better experience for everyone.Regarding the spa, it is treated and maintained each morning by our maintenance team. However, if it was not up to standard during your visit, we sincerely apologize and will ensure it is thoroughly reviewed.The billing issue you experienced is deeply regrettable. We apologize for the inconvenience and the time it took to resolve, and we are reviewing our processes to prevent this from happening again.Thank you again for your honest feedback, we would love to welcome you back for a better stay.
和孩子的毕业旅行，房间不错，3个人很合适。人多的话还是比较适合的！！！！！性价比高！！！！！！！！！
房间很干净，但整体感觉有点旧了，不过这也没办法。服务还是挺好的。
如果您想体验小木屋的感觉，同时又能享受市中心的便利，那这里是个不错的选择。但如果您期待的是在自然环境中观赏星空并进行一些活动，可能会略感失望。就我个人而言，考虑到黄石这个名字的价值，价格有点贵，但酒店本身还是不错的。
非常有特色的房子！就是太暗了，热水应该是电加热，所以不能痛痛快快的洗澡！
入住晚了，超12点没有前台了，搞半天才知道门上的名字拆开是信件，告知房间位置，第二天的房间清理也是清了一半，优点就是距离黄石公园近，缺点就是没有早餐，半晚打不通电话。
如果有寄存行李嘅服务就更加好喇，前台职非常专业。
小木屋安静整洁，给旅行提供了一个特别的体验！
很温馨
热情友好的接待，我申请了医疗原因，下午1点就能入住小屋，非常早。
房间里有冰箱和微波炉，床上用品非常舒适。前台提供咖啡。
没能好好游览黄石公园，我一定会再来冬眠站的。
停车时看起来很棒，但当你开车进屋绕到后面时，你就会发现这里破败不堪。
员工住在后面的房子里——那里乱糟糟的，感觉很不安全。游乐场破损，水疗中心急需化学品，工作人员素质低下。到最后，我们被多收了1000多美元。管理层花了两天多的时间才解决问题，我们还两次打电话给信用卡公司提出异议。这种事谁也不应该在度假期间遇到。