酒店回复: Dear Valued Guest,Thank you so much for your wonderful review. We are delighted to hear that you enjoyed our rooftop infinity pool, spotless rooms, and the convenience of our location with easy access to nearby shops and cafés.We are especially grateful for your kind words about our team. Your compliment for Ms. Nhung Nguyễn has truly made our day — she will be very happy to know her warm and attentive service made your stay more enjoyable.We’re also glad that our breakfast selection met your expectations.Thank you once again for choosing our hotel. We look forward to welcoming you back for another pleasant stay.Warm regards,

酒店回复: Thank you very much for taking the time to share your detailed feedback with us.We are pleased to hear that you found our location convenient and appreciated the breakfast, à la carte dishes, as well as the complimentary services such as laundry, drinks, fruit, and snacks provided during your stay.At the same time, we sincerely apologize for the discomfort you experienced regarding the air conditioning placement and the bathroom design. Your comments about the bathtub access, privacy, and water splashing have been noted carefully. Please rest assured that your feedback has been shared with our management and engineering teams for review and improvement, as guest comfort is always our top priority.We truly value your honest input, as it helps us improve our facilities and services. We hope to have another opportunity to welcome you back in the future and provide you with a more comfortable and satisfying stay.Warm regards,

酒店回复: Thank you sincerely for your continued trust and for taking the time to share your feedback.We are truly honored to be your preferred choice whenever you visit Bac Ninh. It is a pleasure to know that our Chinese-speaking front desk service has made your stay more convenient, particularly for daily arrangements such as taxi bookings.We are also delighted that you appreciate the convenience of our location, with a wide range of restaurants, cafés, and convenience stores nearby to support your daily needs. Regarding the photos, thank you for the clarification.Your kind comments are greatly valued and serve as a strong motivation for our team. We look forward to welcoming you back for another seamless and comfortable stay in the future.

酒店回复: Thank you very much for your kind review! We’re glad to know that you enjoyed our complimentary laundry service, the rich breakfast selection, and the Korean sauna experience. Your satisfaction means a lot to us, and we truly look forward to welcoming you back for another pleasant stay in the future!

酒店回复: Thank you very much for your detailed and positive review. We’re delighted to hear that you enjoyed our comfortable bedding, well-equipped facilities, and the variety of amenities such as the rooftop garden, swimming pool, gym, and convenient services downstairs. Your kind words about our breakfast and overall environment truly encourage our team. We look forward to welcoming you back for another pleasant stay in the future.

酒店回复: Thank you for taking the time to share your review. We’re pleased to hear that you found our service attentive and friendly, and that our location was convenient for your business trip. We also appreciate your feedback regarding cultural differences and will continue to improve to make every guest feel more comfortable. We look forward to welcoming you back on your next visit.

酒店回复: Dear Mr/Ms,Thank you for your detailed feedback! We're happy you enjoyed the clean, well-equipped apartment and our housekeeping service. We’ve noted your comments about breakfast, amenities, and laundry, and will work to improve. Appreciate your insights on pricing as well. Hope to welcome you again soon!

酒店回复: Dear Huang Shuai,Thank you for visiting and for leaving your mark here. We hope you had a pleasant stay and look forward to welcoming you back again in the future.Warm regards,

酒店回复: 尊敬的客人： 感谢您的好评。我们很高兴得知您喜欢我们干净舒适的客房以及种类丰富的早餐。很高兴您计划再次入住我们酒店——我们期待很快再次欢迎您的光临！ 此致，

酒店回复: Thank you for your kind review.We’re delighted to know that you enjoyed our breakfast. Your positive feedback encourages us to keep providing a pleasant dining experience for all our guests.We look forward to welcoming you back again soon!