酒店回复: Hello Edgar Cancel,Nos alegra saber que disfrutó de su estancia y que todo fue magnífico. Su satisfacción es muy importante para nosotros. Si tiene más comentarios que quiera compartir, no dude en hacerlo. Esperamos recibirlo nuevamente en su próxima visita. ¡Gracias por elegirnos!
4.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your 8/10 rating! We’re glad you had a positive stay and truly appreciate your feedback. We hope to welcome you back again soon!
4.0分
情侣出游
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People were great, but the whole building needs a renovation lots of mold over by the pool. There's no soap in the bathroom. Just seems to be way off actually hoping we might get a refund but not quite sure how to do that.
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酒店回复: Thank you for sharing your feedback. I’m glad to hear our team made a positive impression, but I’m truly sorry for the issues you experienced. Your concerns about the building, pool area, and bathroom amenities are taken seriously, and we’re reviewing them immediately. We encourage all guests to inform the hotel of any issues as soon as they arise, giving us the opportunity to address and resolve them promptly during the stay. If we’re not made aware of a concern, it’s difficult for us to make things right. Unfortunately, this situation does not qualify for a refund, as the goods and services were used.
1.0分
情侣出游
Room neglected. Sheer curtain hem was frayed. Crack in the window.No soap in shower dispenser.carpet edging needed a good vacuum
Will not return
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酒店回复: Thank you for your feedback. We sincerely apologize that your room experience did not meet expectations. The issues mentioned have been shared with our housekeeping and maintenance teams for immediate attention. We regret losing your trust and understand your decision, but we truly appreciate you giving us the opportunity to review and improve.
5.0分
其他
I was greeted by a friendly and polite front staff.
My room was clean with comfortable bed and hot shower.
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酒店回复: Thank you for your wonderful feedback! We are delighted to hear that you were greeted with friendly service and enjoyed a clean, comfortable room along with a hot shower. We truly appreciate your kind words and look forward to welcoming you again.
4.0分
其他
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Check in fast and pleasant. Room was fine although it shows wear (door knob indentation in the wall, holes in wall in bathroom where soemthing sued to be mounted. Bed is clean and nice. Room is spacious.
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酒店回复: Thank you for your feedback! We’re glad to hear your check-in was smooth and that you found the room clean and comfortable. We appreciate you noting the areas showing wear, and we’ll make sure our maintenance team addresses them. We hope to welcome you back again soon.
3.0分
家庭亲子
Checkin was slow. The lady in the breakfast area was very friendly. The hotel could use updating. The room was clean.
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酒店回复: Hello Mark,Thank you for sharing your experience. We appreciate your feedback regarding the check-in process and are glad to hear that our breakfast staff provided you with friendly service. Your comments about the need for updates will be shared with the team for future improvements. We look forward to welcoming you back on your next visit, where we hope to exceed your expectations.
3.0分
情侣出游
The room was stuffy and didn’t look like tub was cleaned, rugs yuk and screens on windows ripped to shreds!
The staff were fabulous, kind and courteous:)
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酒店回复: Thank you for your feedback. We’re glad to hear our staff made a positive impression, but we’re truly sorry the room didn’t meet expectations. We encourage all guest to report any issues immediately in real time, so the hotel can correct the issue in real time. We’re addressing the cleanliness and maintenance issues right away. We appreciate the honest review and hope to welcome you back for a much better stay.
2.0分
家庭亲子
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The staff was very friendly and helpful. The first day the breakfast was awful. The second day it was much better. The hotel itself is in need of upkeep and repairs.
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酒店回复: Hello Christiane,Thank you for sharing your experience. We're glad to hear that our staff made a positive impression with their friendliness and helpfulness. We appreciate your feedback regarding breakfast and maintenance, as it is vital in helping us improve the overall guest experience. Your comments will be shared with the relevant teams for their consideration in future improvements. We hope you will consider staying with us again.
5.0分
家庭亲子
Arrived late pm after long long day on the road. We were greeted immediately and in our rooms in less 20 min. Very professional and accommodating.
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酒店回复: Thank you for your wonderful review! We’re delighted to hear our team provided a warm welcome after your long day of travel. We’re glad you had a smooth check-in experience and hope to host you again soon!
一切都很美好。
好的
People were great, but the whole building needs a renovation lots of mold over by the pool. There's no soap in the bathroom. Just seems to be way off actually hoping we might get a refund but not quite sure how to do that.
Room neglected. Sheer curtain hem was frayed. Crack in the window.No soap in shower dispenser.carpet edging needed a good vacuum
Will not return
I was greeted by a friendly and polite front staff.
My room was clean with comfortable bed and hot shower.
Check in fast and pleasant. Room was fine although it shows wear (door knob indentation in the wall, holes in wall in bathroom where soemthing sued to be mounted. Bed is clean and nice. Room is spacious.
Checkin was slow. The lady in the breakfast area was very friendly. The hotel could use updating. The room was clean.
The room was stuffy and didn’t look like tub was cleaned, rugs yuk and screens on windows ripped to shreds!
The staff were fabulous, kind and courteous:)
The staff was very friendly and helpful. The first day the breakfast was awful. The second day it was much better. The hotel itself is in need of upkeep and repairs.
Arrived late pm after long long day on the road. We were greeted immediately and in our rooms in less 20 min. Very professional and accommodating.