The room was fine, beds were fine. Surfaces wiped clean etc. However you could see dirt debris in all the corners where more thorough cleaning/vacuuming would have taken care of that. This was not a one time miss but a build up over time. This is why I didn't give higher overall ratings.
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酒店回复: Hello Anita,Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the corners in your room. Our team strives to maintain high housekeeping standards, and your input is valuable in helping us identify areas for improvement. We hope to provide you with a more polished experience during your next visit. Thank you again for your insights, and we wish you safe travels.
3.0分
商务出差
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The room I stayed in no lights worked in the living room or sitting area. I reach for the light to see if they were loose and were grease dirty. bed and bath area were clean . but room needs repairs
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the lighting and condition of your room. This is certainly not the standard we strive to maintain. We’re glad to hear that you found the bed and bathroom clean, but we’ll be addressing the maintenance concerns you mentioned with our team right away to ensure they are resolved. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable stay.
5.0分
其他
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Everything was great. I wish I remember the name of the employee who checked us in around 5pm on Oct 7- she was absolutely so funny and welcoming. She even arranged for my in-laws to have a room on the same floor as us. We loved this location for our visit to fort Jackson. Highly recommend it for families with kids as the pool is perfect and the hot tub works great.
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酒店回复: Thank you so much for your wonderful review! We're thrilled you had a great stay and appreciated our team’s hospitality. We’ll be sure to share your kind words with our front desk staff. We’re glad you enjoyed the pool and hot tub, and we hope to welcome you back soon!
4.0分
其他
The staff was so friendly and accommodating. The hotel could use some updates, but for the price it was good.
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酒店回复: Thank you for your kind words about our staff! We appreciate your feedback on the property and are glad you found good value in your stay. We hope to welcome you back soon!
3.0分
朋友出游
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Staff in general was helpful. But I lost my wallet, on friday at the hotel. I asked to see and review the 5 mins I walked from the front desk to my room. After speaking to every desk person I was told I have to wait until Monday morning to get answers. I lost my wallet, with all ids, credit cards,money etc. These people didnt care what happened to me. I was lucky to have a friend help and a passport. If I didn't, I wouldn't be able to fly home. Mind you I am 13 hrs away with no money, or id's. And I am told to wait 3 days. What corporate persons tell this to a client? It is absurd, and totally unprofessional. The person who made that ultimate decision should be terminated. As a retired manager, I would have given priority to such an issue.
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酒店回复: Thank you for sharing your experience. We're truly sorry for the distress you went through and understand how frustrating and upsetting the situation must have been. Please know that your concerns are being taken seriously, and we’re reviewing the matter internally to ensure it’s properly addressed. Please note upper management was not available to accommodate your request at that time. We apologize that you did not feel supported during a difficult time — that’s not the standard we aim to uphold. If you haven’t already, we encourage you to reach out to management directly so we can follow up further.
5.0分
商务出差
The unique part are the front staff i forgot they names the lady and the gentleman very nice and professional the best
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that our front desk team made such a great impression on you. We’ll be sure to share your compliments with them—they’ll be thrilled to know they helped make your stay special. We look forward to welcoming you back again soon!
4.0分
其他
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Fine for a quick stay
This is an older hotel located among every hotel available. The indoor pool was very popular. The room was large with coffee pot, frig, micro and safe. The bed was very comfortable. Restaurants seem in short supply, mostly fast food, especially considering the number of inns in the area. If you make a left coming out of the inn and drive probably 2 or so miles, there is a plaza on the left with a Paneras and another across from it. I think the name had hickory in it, it’s a sport bar and the food is excellent especially the ribs.
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酒店回复: Hello marie, Thank you for sharing your experience at our hotel. We're glad to hear you enjoyed the spacious room, amenities, and found the bed comfortable. We appreciate your feedback regarding the nearby dining options, and we'll certainly take this into consideration for future guests. Your recommendation of the local restaurants is helpful and will assist fellow travelers in their dining choices. We hope to welcome you back in the future for another enjoyable stay.
3.0分
其他
Upgrade!!!!!!!!!
The furniture is in desperate need of and upgrade. The outside is very rusty and needs a paint job!
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酒店回复: Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're sorry to hear that the condition of the furniture and exterior did not meet your expectations.Your comments have been shared with our management and maintenance teams, as we are actively working on plans for upgrades and improvements. Guest input like yours plays a vital role in helping us prioritize these efforts.We hope to have the opportunity to welcome you back in the future and show you the positive changes we’re making.
2.0分
其他
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The hotel needs a MAJOR overhaul.. worn and cruddy looking and feeling.. bathroom was clean, as were the sheets.. furniture looked beat up… bedspread really worn, carpets (yuck)… in desperate need of being replaced.. front desk gentleman was polite and professional..
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酒店回复: Hello Lynne,Thank you for sharing your feedback regarding your stay. We appreciate your comments about the cleanliness of the bathroom and sheets, as well as your positive note about our front desk staff. Your insights about the furniture and overall condition of the hotel will be shared with the management team for their review. We are committed to continually improving our guest experience and your feedback is valuable in that process. Thank you once again for your input.
2.0分
其他
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Property was old and unappealing when entering the front door. Staff was great. My room was not done when I checked in. Cleaning staff left 2 pillows in the middle of the bed with no pillow cases.
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酒店回复: Thank you for sharing your feedback. We’re happy to know our staff left a positive impression, and we appreciate your comments regarding the property and housekeeping. We sincerely apologize for any inconvenience and will use your input to enhance future guest experiences.
The room was fine, beds were fine. Surfaces wiped clean etc. However you could see dirt debris in all the corners where more thorough cleaning/vacuuming would have taken care of that. This was not a one time miss but a build up over time. This is why I didn't give higher overall ratings.
The room I stayed in no lights worked in the living room or sitting area. I reach for the light to see if they were loose and were grease dirty. bed and bath area were clean . but room needs repairs
Everything was great. I wish I remember the name of the employee who checked us in around 5pm on Oct 7- she was absolutely so funny and welcoming. She even arranged for my in-laws to have a room on the same floor as us. We loved this location for our visit to fort Jackson. Highly recommend it for families with kids as the pool is perfect and the hot tub works great.
The staff was so friendly and accommodating. The hotel could use some updates, but for the price it was good.
Staff in general was helpful. But I lost my wallet, on friday at the hotel. I asked to see and review the 5 mins I walked from the front desk to my room. After speaking to every desk person I was told I have to wait until Monday morning to get answers. I lost my wallet, with all ids, credit cards,money etc. These people didnt care what happened to me. I was lucky to have a friend help and a passport. If I didn't, I wouldn't be able to fly home. Mind you I am 13 hrs away with no money, or id's. And I am told to wait 3 days. What corporate persons tell this to a client? It is absurd, and totally unprofessional. The person who made that ultimate decision should be terminated. As a retired manager, I would have given priority to such an issue.
The unique part are the front staff i forgot they names the lady and the gentleman very nice and professional the best
Fine for a quick stay
This is an older hotel located among every hotel available. The indoor pool was very popular. The room was large with coffee pot, frig, micro and safe. The bed was very comfortable. Restaurants seem in short supply, mostly fast food, especially considering the number of inns in the area. If you make a left coming out of the inn and drive probably 2 or so miles, there is a plaza on the left with a Paneras and another across from it. I think the name had hickory in it, it’s a sport bar and the food is excellent especially the ribs.
Upgrade!!!!!!!!!
The furniture is in desperate need of and upgrade. The outside is very rusty and needs a paint job!
The hotel needs a MAJOR overhaul.. worn and cruddy looking and feeling.. bathroom was clean, as were the sheets.. furniture looked beat up… bedspread really worn, carpets (yuck)… in desperate need of being replaced.. front desk gentleman was polite and professional..
Property was old and unappealing when entering the front door. Staff was great. My room was not done when I checked in. Cleaning staff left 2 pillows in the middle of the bed with no pillow cases.