酒店回复: Thank you for providing feedback about your recent stay at our property. We apologize for failing to meet your expectations. We will use your feedback to improve our customer service.
4.0分
其他
原文
翻译提供方：Google
改善早餐
展开
酒店回复: Thank you for your feedback! We’re glad to hear you had a pleasant stay and would choose us again. We look forward to welcoming you back to Sleep Inn University Place on your next visit!
4.0分
情侣出游
展开
We have stayed here a bunch of times, its always clean, friendly, free parking and breakfast are bonus to the inexpensive cost. There are updates needed, cracks in the bathroom, stains on some carpets, etc. it's not a Hilton, and we don't mind these things. For the price it's a great spot.
展开
酒店回复: Thank you for your feedback! We’re glad to hear you had a pleasant stay and would choose us again. We look forward to welcoming you back to Sleep Inn University Place on your next visit!
3.0分
其他
展开
My hotel stay was good. I stayed for four nights. If I had the opportunity to stay there again, I would not mainly because of the location of the location. It’s nestled back in a secluded road, but that part of Tryon Street in Charlotte is one that I prefer to stay away from. The hotel was overall clean, but the carpets were stained on the third floor. There was a lady steam cleaning the floors during the week of my stay. The only other downside was that the Wi-Fi was not stable and the ice machine was broken. Otherwise, the stay was decent. I did not have the opportunity to experience the breakfast, but it did look like it was a nice area. The staff was very courteous and respectful, and I didn’t run into any other issues.
展开
酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear that you found our hotel clean and our team courteous and respectful — we truly appreciate those kind words. We also value your comments about the location, carpet condition, Wi-Fi connection, and ice machine, and we’re addressing these concerns with our maintenance and operations teams to ensure a better guest experience.We appreciate you taking the time to highlight both the positives and areas for improvement. We hope you’ll consider giving us another opportunity in the future to provide you with an even better stay.
2.0分
商务出差
Broken down cars in parking lot, roaches in bathroom and huge stains on the carpet. Overall uneasy stay
展开
酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The concerns you mentioned — including parking lot appearance, cleanliness, and pest control — are being addressed immediately with our maintenance and housekeeping teams.What you described does not reflect our usual standards, and we truly regret that your stay left you feeling uneasy. We appreciate your feedback and will use it to make the necessary improvements to ensure a more comfortable experience for future guests.
5.0分
朋友出游
展开
Friendly staff and clean rooms/facility. I come to Charlotte often to visit my nephew and this always where I stay. The prices are decent and it’s in a convenient location.
展开
酒店回复: Thank you for your feedback! We’re glad to hear you had a pleasant stay and would choose us again. We look forward to welcoming you back to Sleep Inn University Place on your next visit!
3.0分
其他
Uncomfortable bed. Shower was freezing even on just hot and it squeeled. The plug ins looked hazardous.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the bed comfort, shower temperature, and room outlets. What you described is not the standard we strive to maintain, and we’ve shared your comments with our maintenance team for immediate review.We truly appreciate you bringing these matters to our attention and hope you’ll consider giving us another opportunity to provide you with a much more comfortable stay in the future.
5.0分
其他
展开
My friends and I stayed here after a concert at a nearby music venue. We checked in and got ready before the concert, and the front desk staff were very friendly and helpful. They even offered a shuttle to the concert venue knowing many guests were attending! The room was very clean and had plenty of offerings for us (towels, toilet paper, soaps, etc.) The beds were very comfortable and we had plenty of pillows. I woke up too late to take advantage of the free breakfast, but staff at the front desk were similarly friendly as we checked out. They also offered hot beverages even after the conclusion of breakfast.
展开
酒店回复: My friends and I stayed here after a concert at a nearby music venue. We checked in and got ready before the concert, and the front desk staff were very friendly and helpful. They even offered a shuttle to the concert venue knowing many guests were attending! The room was very clean and had plenty of offerings for us (towels, toilet paper, soaps, etc.) The beds were very comfortable and we had plenty of pillows. I woke up too late to take advantage of the free breakfast, but staff at the front desk were similarly friendly as we checked out. They also offered hot beverages even after the conclusion of breakfast.
3.0分
家庭亲子
展开
Older hotel and needs updates. It was clean, which is very important/. Breakfast for as good. Best part is that it was quiet. End of a cul-de-sac so minimal cars. Quiet. Trees on the back side.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the cleanliness, quiet atmosphere, and peaceful location of our hotel. We appreciate your note about the need for updates—improvements are an ongoing priority for us. Your comments are valuable, and we hope to welcome you back for an even better stay in the future.
很不错。浴缸的形状像一颗不舒服的钻石，绝对不是一个可以拥抱的地方。除此之外，一切都很好
汽车旅馆很干净，除了公共男厕所，我们闻到有人在某个房间里吸烟。工作人员非常友好和礼貌。早餐选择不多。
不过，在等待摊主的时候，我理解这一点。
改善早餐
We have stayed here a bunch of times, its always clean, friendly, free parking and breakfast are bonus to the inexpensive cost. There are updates needed, cracks in the bathroom, stains on some carpets, etc. it's not a Hilton, and we don't mind these things. For the price it's a great spot.
My hotel stay was good. I stayed for four nights. If I had the opportunity to stay there again, I would not mainly because of the location of the location. It’s nestled back in a secluded road, but that part of Tryon Street in Charlotte is one that I prefer to stay away from. The hotel was overall clean, but the carpets were stained on the third floor. There was a lady steam cleaning the floors during the week of my stay. The only other downside was that the Wi-Fi was not stable and the ice machine was broken. Otherwise, the stay was decent. I did not have the opportunity to experience the breakfast, but it did look like it was a nice area. The staff was very courteous and respectful, and I didn’t run into any other issues.
Broken down cars in parking lot, roaches in bathroom and huge stains on the carpet. Overall uneasy stay
Friendly staff and clean rooms/facility. I come to Charlotte often to visit my nephew and this always where I stay. The prices are decent and it’s in a convenient location.
Uncomfortable bed. Shower was freezing even on just hot and it squeeled. The plug ins looked hazardous.
My friends and I stayed here after a concert at a nearby music venue. We checked in and got ready before the concert, and the front desk staff were very friendly and helpful. They even offered a shuttle to the concert venue knowing many guests were attending! The room was very clean and had plenty of offerings for us (towels, toilet paper, soaps, etc.) The beds were very comfortable and we had plenty of pillows. I woke up too late to take advantage of the free breakfast, but staff at the front desk were similarly friendly as we checked out. They also offered hot beverages even after the conclusion of breakfast.
Older hotel and needs updates. It was clean, which is very important/. Breakfast for as good. Best part is that it was quiet. End of a cul-de-sac so minimal cars. Quiet. Trees on the back side.