酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you described. What you encountered does not reflect the standards of cleanliness, comfort, or service we strive to maintain.We regret that your room condition, water temperature, and breakfast quality did not meet expectations. Your comments regarding the carpets, fitness center, and breakfast offerings have been shared with our housekeeping and maintenance teams for immediate review. We are also actively updating our amenities and addressing equipment issues throughout the property.We truly value your feedback as it helps us improve. We hope you will consider giving us another opportunity in the future to provide the quality stay you deserve.
4.0分
其他
原文
翻译提供方：Google
改善早餐
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酒店回复: Thank you for your feedback! We’re glad to hear you had a pleasant stay and would choose us again. We look forward to welcoming you back to Sleep Inn University Place on your next visit!
3.0分
其他
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Staff was great, very friendly and helpful service. The room was clean, but smelled of tobacco and cleaning products. Breakfast was solid. Shower took a while to warm up. Parking was great, plenty of it and very convenient.
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酒店回复: Thank you for sharing your experience with us! We’re glad to hear that our team made a great impression and that you enjoyed the friendly service, clean room, and convenient parking. It’s also nice to know you found breakfast solid and satisfying.We’re sorry, however, to hear about the tobacco and cleaning product smell in your room, as well as the delay with the shower warming up. That’s not the experience we want for our guests, and we appreciate you bringing it to our attention so we can address it with our housekeeping and maintenance teams.Thank you again for your feedback—we hope to have the chance to welcome you back for an even more seamless stay.
3.0分
其他
The room was ok. The bathroom shower curtain was ripped and water was all over the floor. The hot tub jets didn’t work.
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酒店回复: We’re sorry to hear about the issues you experienced with the shower curtain and the hot tub jets. Your comfort and satisfaction are very important to us, and we will address these concerns with our maintenance team right away.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better stay in the future.
4.0分
其他
Clean room, needs some updating. Electrical needs repairing on night stand. It did not work at all. But overall I enjoyed my stay.
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酒店回复: We’re glad to hear you enjoyed your stay and found the room clean. We appreciate you letting us know about the electrical issue with the nightstand, and we will have our maintenance team address it promptly. We’re also taking your comments about updates into consideration as we continue to improve our property.Thank you again for staying with us, and we hope to welcome you back soon!
4.0分
其他
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I had to change the date of my stay, and the hotel receptionist was very helpful with that. The lighting in the hallway was rather dark, so it didn't give a welcoming feeling. Inside the room, we couldn't figure out how to change the temperature setting, and the bed only had a sheet and very thin comforter. Now that it's not summer, I would expect there to be a thicker comforter, or perhaps an extra blanket in the closet.
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酒店回复: We’re glad to hear our receptionist was helpful with your date change. We appreciate your comments about the hallway lighting and the temperature controls in your room—we will review these areas to improve guest comfort and convenience.Regarding the bedding, we apologize for the thin comforter and will ensure that extra blankets are more readily available, especially during cooler seasons.Thank you again for sharing your experience. We hope to welcome you back soon for an even better stay!
5.0分
商务出差
Received a jacuzzi room. It was huge and clean. Traveling by myself for work I felt safe as well.
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酒店回复: We’re so glad you enjoyed your spacious and clean jacuzzi room. It’s great to hear you felt safe and comfortable during your solo work trip. We appreciate you choosing to stay with us and hope to welcome you back soon!
1.0分
其他
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The front desk guy really should not be working with people. Very unfriendly. The elevator did not work. The room was awful. The windows were open and would not close. The odors were terrible. Everything is very rundown. Housekeeping started banging on doors at 8am. The breakfast selection was not appetizing. We ended up going to Cracker Barrel. 10 out of 10 DO NOT RECOMMEND
1
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酒店回复: We sincerely apologize that your stay did not meet your expectations. Your comments regarding the front desk service, elevator, room condition, odors, and housekeeping disruptions are concerning, and we take them very seriously. We will be addressing these issues with our team immediately to improve our guest experience.We appreciate you bringing these matters to our attention, and we are committed to making the necessary changes. We hope you might consider giving us another chance in the future to provide you with a much better stay.
4.0分
情侣出游
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We have stayed here a bunch of times, its always clean, friendly, free parking and breakfast are bonus to the inexpensive cost. There are updates needed, cracks in the bathroom, stains on some carpets, etc. it's not a Hilton, and we don't mind these things. For the price it's a great spot.
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酒店回复: Thank you for your feedback! We’re glad to hear you had a pleasant stay and would choose us again. We look forward to welcoming you back to Sleep Inn University Place on your next visit!
很不错。浴缸的形状像一颗不舒服的钻石，绝对不是一个可以拥抱的地方。除此之外，一切都很好
整个酒店都弥漫着异味，地毯看起来好多年没清洗了，房间里还有大片污渍。床垫又旧又软。淋浴没有热水，工作人员说酒店很忙，所以“请等几分钟”，整个入住期间水温都很低。电视很旧，只有有线电视，没有流媒体。早餐质量差，选择有限，热食只有重新加热后泡在热水里的冷冻香肠、烤香蕉，咖啡也喝完了。三楼的制冰机坏了。健身房里有一些有氧运动器材，没有力量训练器械。健身房里显示他们与Fitness Connection有合作关系的图片已经过时，而且不准确。绝对不会再来了。
改善早餐
Staff was great, very friendly and helpful service. The room was clean, but smelled of tobacco and cleaning products. Breakfast was solid. Shower took a while to warm up. Parking was great, plenty of it and very convenient.
The room was ok. The bathroom shower curtain was ripped and water was all over the floor. The hot tub jets didn’t work.
Clean room, needs some updating. Electrical needs repairing on night stand. It did not work at all. But overall I enjoyed my stay.
I had to change the date of my stay, and the hotel receptionist was very helpful with that. The lighting in the hallway was rather dark, so it didn't give a welcoming feeling. Inside the room, we couldn't figure out how to change the temperature setting, and the bed only had a sheet and very thin comforter. Now that it's not summer, I would expect there to be a thicker comforter, or perhaps an extra blanket in the closet.
Received a jacuzzi room. It was huge and clean. Traveling by myself for work I felt safe as well.
The front desk guy really should not be working with people. Very unfriendly. The elevator did not work. The room was awful. The windows were open and would not close. The odors were terrible. Everything is very rundown. Housekeeping started banging on doors at 8am. The breakfast selection was not appetizing. We ended up going to Cracker Barrel. 10 out of 10 DO NOT RECOMMEND
1
We have stayed here a bunch of times, its always clean, friendly, free parking and breakfast are bonus to the inexpensive cost. There are updates needed, cracks in the bathroom, stains on some carpets, etc. it's not a Hilton, and we don't mind these things. For the price it's a great spot.