酒店回复: Dear Todd, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
5.0分
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酒店干净、价格实惠，配有厨房。需要自带餐具、碗碟和烹饪用品。非常安静，停车方便。前台服务热情
4.0分
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翻译提供方：Google
房间舒适，方便前往奥马哈各地。
唯一的缺点是房间里没有可以为手机充电的插头。
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The one thing I would expect when I pay for a room with a kitchen is to have it basically stocked with essentials like plates, cooking pots and pans, cutlery, ect., having to piecemeal it through the front desk made me wish I would have called first and found a place that provided that. I would have paid a little more and be held accountable for those items in the room rather than try to find them elsewhere.
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酒店回复: Dear Guest, We appreciate your feedback regarding the in-room kitchen and understand how having essentials readily available can make a stay much more convenient. At Extended Stay America, kitchenware is kept at the front desk to ensure cleanliness, and our team is always happy to deliver items to your suite upon request. Your observations are valuable and help us improve the guest experience. We hope to welcome you back for a stay that feels fully equipped, comfortable, and seamless from start to finish.Sincerely,Hotel Management
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Yes very clean 👌 would recommend staff and amenities were on 👉 👈 👇 ❇️ ✴️ ☝️
3.0分
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Kinda weird. Very smelly.
Weird smells throughout hotel, lobby and hallways smelled chemical like a nail salon, and room had a different smell entirely that lingered on my stuff for days after stay. Floors were streaked with some kind of film. Had a TV 20 feet from beds, without a remote. They asked me to throw away my own garbage and clean my own room before leaving. One staff member gave me the third-degree for choosing to use stairs instead of elevator (my car was located by exit near stairs) Staff was otherwise very nice if not under-trained.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are glad to know you found the team pleasant, though we regret that other aspects of your visit did not meet expectations. We sincerely apologize for any discomfort and inconvenience you encountered. Your feedback is valuable and will be carefully considered as we work toward enhancing the guest experience. We would be pleased to welcome you back and provide a more enjoyable stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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On the day of check in I had called this hotel to let them know we would be arriving later than check-in time. The front desk worker told me this was fine and would still be expecting us. When we get there, get checked in and get up to our room we noticed that the couch wasn’t a sofa bed. We had 6 people who needed beds and the room only had 2 beds. We reserved a room with 2 beds plus a sofa bed. When I went down to the front desk to the issue resolved the lady at the front desk said that she didn’t even know why the listing was on ******* because they don’t even have that configuration. Then proceeded to tell me that the room I was supposed to have was put under maintenance that morning (which she said nothing of earlier when I called) and so they “upgraded” me to the manager’s suite. Which had only 2 beds and no sofa bed. I asked how that was an “upgrade” and she said “because it has a walk in closet and more floor space.” I told her that I have 6 people who need beds not a walk in closet, so I need a room with a sofa bed. She just kept pushing the fact that my room was “upgraded.” When I asked for roll away beds and extra bedding to make pallets (on the dirty floors) she told me that they don’t have those things. So I then asked what my options were. She said since I needed a sofa bed then I could either be moved to a room with 1 regular bed and 1 sofa bed or I could just leave the hotel altogether. She gave us a list of other hotels which were unhelpful in getting us the
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酒店回复: Dear Coriander, We apologize that you encountered issues during check-in. While we appreciate that you informed our hotel about your late arrival, we apologize that we fell short in assigning you your reserved room. This incident will be shared with our team accordingly to ensure they are handled more efficiently moving forward. Furthermore, we are sorry if the resolution offered to you was not satisfactory. Our guests and the trust they bestow upon us always remain a priority. We hope to have the opportunity to show that we are passionate about providing great experiences for every guest.Sincerely,Hotel Management
我的航班延误了，到达酒店后才发现，他们不允许在午夜后办理入住。我从未收到过任何邮件或通知，告知他们不允许在凌晨 12 点后办理入住。幸好柜台人员非常友善地告知了情况，并建议我晚上住在哪里。
入住手续很便捷，工作人员也很乐意解释各项规定。酒店和房间都很干净。不过，床硬得像石头一样，我很难入睡……但有些人可能喜欢偏硬的床垫……另外，即使只住一晚，如果不自己带走垃圾也要收取50美元的费用，这也很奇怪。
Ohama West Extended Stay America 的员工非常棒，我出差时可以与他们共事。这是我在该地区最喜欢的住处。管理真的是一流的。在我所有的旅行中，没有比这里更好的了！
这是一个非常陈旧的地方。早餐根本不是早餐。地板发出很大的声音。你可以听到旁边的人说话，楼上的人走路的声音。太吵了。工作人员不友好。就好像我们在办理入住手续时打扰了他们一样。
酒店干净、价格实惠，配有厨房。需要自带餐具、碗碟和烹饪用品。非常安静，停车方便。前台服务热情
房间舒适，方便前往奥马哈各地。
唯一的缺点是房间里没有可以为手机充电的插头。
The one thing I would expect when I pay for a room with a kitchen is to have it basically stocked with essentials like plates, cooking pots and pans, cutlery, ect., having to piecemeal it through the front desk made me wish I would have called first and found a place that provided that. I would have paid a little more and be held accountable for those items in the room rather than try to find them elsewhere.
Yes very clean 👌 would recommend staff and amenities were on 👉 👈 👇 ❇️ ✴️ ☝️
Kinda weird. Very smelly.
Weird smells throughout hotel, lobby and hallways smelled chemical like a nail salon, and room had a different smell entirely that lingered on my stuff for days after stay. Floors were streaked with some kind of film. Had a TV 20 feet from beds, without a remote. They asked me to throw away my own garbage and clean my own room before leaving. One staff member gave me the third-degree for choosing to use stairs instead of elevator (my car was located by exit near stairs) Staff was otherwise very nice if not under-trained.
On the day of check in I had called this hotel to let them know we would be arriving later than check-in time. The front desk worker told me this was fine and would still be expecting us. When we get there, get checked in and get up to our room we noticed that the couch wasn’t a sofa bed. We had 6 people who needed beds and the room only had 2 beds. We reserved a room with 2 beds plus a sofa bed. When I went down to the front desk to the issue resolved the lady at the front desk said that she didn’t even know why the listing was on ******* because they don’t even have that configuration. Then proceeded to tell me that the room I was supposed to have was put under maintenance that morning (which she said nothing of earlier when I called) and so they “upgraded” me to the manager’s suite. Which had only 2 beds and no sofa bed. I asked how that was an “upgrade” and she said “because it has a walk in closet and more floor space.” I told her that I have 6 people who need beds not a walk in closet, so I need a room with a sofa bed. She just kept pushing the fact that my room was “upgraded.” When I asked for roll away beds and extra bedding to make pallets (on the dirty floors) she told me that they don’t have those things. So I then asked what my options were. She said since I needed a sofa bed then I could either be moved to a room with 1 regular bed and 1 sofa bed or I could just leave the hotel altogether. She gave us a list of other hotels which were unhelpful in getting us the