Ohama West Extended Stay America 的员工非常棒，我出差时可以与他们共事。这是我在该地区最喜欢的住处。管理真的是一流的。在我所有的旅行中，没有比这里更好的了！
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酒店回复: Dear Matthew, Thank you for making Extended Stay America your home away from home. We are pleased to read that we were able to exceed your expectations once again. Your comments are a delight to read and will encourage our team to keep up the great work. Thank you for making us your preferred choice for every visit, and we hope to see you soon.Sincerely,Hotel Management
酒店回复: Dear Todd, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
酒店干净、价格实惠，配有厨房。需要自带餐具、碗碟和烹饪用品。非常安静，停车方便。前台服务热情
4.0分
其他
原文
翻译提供方：Google
房间舒适，方便前往奥马哈各地。
唯一的缺点是房间里没有可以为手机充电的插头。
3.0分
其他
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Kinda weird. Very smelly.
Weird smells throughout hotel, lobby and hallways smelled chemical like a nail salon, and room had a different smell entirely that lingered on my stuff for days after stay. Floors were streaked with some kind of film. Had a TV 20 feet from beds, without a remote. They asked me to throw away my own garbage and clean my own room before leaving. One staff member gave me the third-degree for choosing to use stairs instead of elevator (my car was located by exit near stairs) Staff was otherwise very nice if not under-trained.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are glad to know you found the team pleasant, though we regret that other aspects of your visit did not meet expectations. We sincerely apologize for any discomfort and inconvenience you encountered. Your feedback is valuable and will be carefully considered as we work toward enhancing the guest experience. We would be pleased to welcome you back and provide a more enjoyable stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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On the day of check in I had called this hotel to let them know we would be arriving later than check-in time. The front desk worker told me this was fine and would still be expecting us. When we get there, get checked in and get up to our room we noticed that the couch wasn’t a sofa bed. We had 6 people who needed beds and the room only had 2 beds. We reserved a room with 2 beds plus a sofa bed. When I went down to the front desk to the issue resolved the lady at the front desk said that she didn’t even know why the listing was on ******* because they don’t even have that configuration. Then proceeded to tell me that the room I was supposed to have was put under maintenance that morning (which she said nothing of earlier when I called) and so they “upgraded” me to the manager’s suite. Which had only 2 beds and no sofa bed. I asked how that was an “upgrade” and she said “because it has a walk in closet and more floor space.” I told her that I have 6 people who need beds not a walk in closet, so I need a room with a sofa bed. She just kept pushing the fact that my room was “upgraded.” When I asked for roll away beds and extra bedding to make pallets (on the dirty floors) she told me that they don’t have those things. So I then asked what my options were. She said since I needed a sofa bed then I could either be moved to a room with 1 regular bed and 1 sofa bed or I could just leave the hotel altogether. She gave us a list of other hotels which were unhelpful in getting us the
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酒店回复: Dear Coriander, We apologize that you encountered issues during check-in. While we appreciate that you informed our hotel about your late arrival, we apologize that we fell short in assigning you your reserved room. This incident will be shared with our team accordingly to ensure they are handled more efficiently moving forward. Furthermore, we are sorry if the resolution offered to you was not satisfactory. Our guests and the trust they bestow upon us always remain a priority. We hope to have the opportunity to show that we are passionate about providing great experiences for every guest.Sincerely,Hotel Management
1.0分
其他
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Extremely TERRIBLE, I request a refund on this.!
We were extremely disappointed with our recent stay. The condition of the room did not meet even basic cleanliness standards—the floors were so dirty that my socks turned black from simply walking around. The kitchen appliances appeared extremely outdated and poorly maintained. The hot plate on the stove had visible oil spills, which emitted a very unpleasant odor when used. Additionally, there was no dishwashing liquid provided, and we were surprised to find that basic complementary items like sugar, coffee, tea, or salt were missing.
The bathroom was equally unsatisfactory. There was no hair dryer, the sinkhole valve was missing, and the bathtub was in terrible condition with a severely blocked drain—it took nearly an hour for water to fully drain after use.
The only redeeming aspects were the clean bed linens and towels. Unfortunately, the overall experience was so poor that we had to cut our stay short and checked out after the second night, even though we had booked for three nights.
We brought all of these concerns to the attention of the reception staff, but were informed that the hotel was fully booked and no alternate rooms were available. My wife and children were understandably very upset with the experience. I sincerely hope the management takes this feedback seriously and improves the condition and amenities of the rooms for future guests.
Overall it was TERRIBLE, i request a refund on this.!
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酒店回复: Dear Guest, Thank you for your feedback. We apologize for the discomfort and inconvenience you experienced during your stay. We will share your feedback with our team and hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you rightfully deserve.Sincerely,Hotel Management
3.0分
情侣出游
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So to start i was under a stair well, AND the people in the room above me were stomping around LOUDLY until after 1 am every single night. The grill they are supposed to have on site weren't out i guess? And no one was going to bring them out. EVERY dryer was out of order but the washers weren't which me and multiple other guests made the mistake of washing our clothes and there not being a dryer. The front desk lady not sure which one it was has an attitude for no reason. The knobs on the oven don't have marks on them so you just have to guess what temp your setting the oven and stove top too. The only good thing about this property is that its about a 20 minute walk to the mall or to other stores in the town.
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酒店回复: Dear Guest, Thank you for your feedback. We apologize for the multiple issues you encountered during your stay, and we regret that you had an unsatisfactory experience with the front desk. These are not the standards we aim for, and your comments will be shared with our team to address these areas of concern. We appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
2.0分
其他
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Great Staff, Suboptimal Facilities and Cleanliness
Staff was always friendly and responsive. Hotel was fairly priced, given all factors.
Pros:
a)Staff friendly, helpful, and responsive.
b)Vending machines well stocked.
c)Bed comfortable.
d)Parking generally available and close to the main entrance.
e)Fairly priced (was a bargain).
Cons:
a)Room generally not well-cleaned, especially stove and kitchen area.
b)Bad smell in room (lobby smelled good, room did not).
c)Refrigerator extremely noisy, had to be turned off to sleep, which made the refrigerator effectively unusable.
d)No dryers in laundry area (all had the doors removed--did some previous customer vandalize them and repairs were underway?)
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酒店回复: Dear Guest, Thank you for taking the time to provide your detailed feedback. We sincerely appreciate both your positive comments and constructive suggestions. We are pleased to hear that our staff left a favorable impression and that you found value in your stay. Additionally, we extend our apologies for the issues you encountered during your visit, and we are grateful for your bringing them to our attention. We will address these concerns with our team to enhance the overall guest experience. Your insights are invaluable in our continuous efforts to improve service quality and facility maintenance. Thank you once again for your input.Sincerely,Hotel Management
我的航班延误了，到达酒店后才发现，他们不允许在午夜后办理入住。我从未收到过任何邮件或通知，告知他们不允许在凌晨 12 点后办理入住。幸好柜台人员非常友善地告知了情况，并建议我晚上住在哪里。
Ohama West Extended Stay America 的员工非常棒，我出差时可以与他们共事。这是我在该地区最喜欢的住处。管理真的是一流的。在我所有的旅行中，没有比这里更好的了！
这是一个非常陈旧的地方。早餐根本不是早餐。地板发出很大的声音。你可以听到旁边的人说话，楼上的人走路的声音。太吵了。工作人员不友好。就好像我们在办理入住手续时打扰了他们一样。
酒店干净、价格实惠，配有厨房。需要自带餐具、碗碟和烹饪用品。非常安静，停车方便。前台服务热情
房间舒适，方便前往奥马哈各地。
唯一的缺点是房间里没有可以为手机充电的插头。
Kinda weird. Very smelly.
Weird smells throughout hotel, lobby and hallways smelled chemical like a nail salon, and room had a different smell entirely that lingered on my stuff for days after stay. Floors were streaked with some kind of film. Had a TV 20 feet from beds, without a remote. They asked me to throw away my own garbage and clean my own room before leaving. One staff member gave me the third-degree for choosing to use stairs instead of elevator (my car was located by exit near stairs) Staff was otherwise very nice if not under-trained.
On the day of check in I had called this hotel to let them know we would be arriving later than check-in time. The front desk worker told me this was fine and would still be expecting us. When we get there, get checked in and get up to our room we noticed that the couch wasn’t a sofa bed. We had 6 people who needed beds and the room only had 2 beds. We reserved a room with 2 beds plus a sofa bed. When I went down to the front desk to the issue resolved the lady at the front desk said that she didn’t even know why the listing was on ******* because they don’t even have that configuration. Then proceeded to tell me that the room I was supposed to have was put under maintenance that morning (which she said nothing of earlier when I called) and so they “upgraded” me to the manager’s suite. Which had only 2 beds and no sofa bed. I asked how that was an “upgrade” and she said “because it has a walk in closet and more floor space.” I told her that I have 6 people who need beds not a walk in closet, so I need a room with a sofa bed. She just kept pushing the fact that my room was “upgraded.” When I asked for roll away beds and extra bedding to make pallets (on the dirty floors) she told me that they don’t have those things. So I then asked what my options were. She said since I needed a sofa bed then I could either be moved to a room with 1 regular bed and 1 sofa bed or I could just leave the hotel altogether. She gave us a list of other hotels which were unhelpful in getting us the
Extremely TERRIBLE, I request a refund on this.!
We were extremely disappointed with our recent stay. The condition of the room did not meet even basic cleanliness standards—the floors were so dirty that my socks turned black from simply walking around. The kitchen appliances appeared extremely outdated and poorly maintained. The hot plate on the stove had visible oil spills, which emitted a very unpleasant odor when used. Additionally, there was no dishwashing liquid provided, and we were surprised to find that basic complementary items like sugar, coffee, tea, or salt were missing.
The bathroom was equally unsatisfactory. There was no hair dryer, the sinkhole valve was missing, and the bathtub was in terrible condition with a severely blocked drain—it took nearly an hour for water to fully drain after use.
The only redeeming aspects were the clean bed linens and towels. Unfortunately, the overall experience was so poor that we had to cut our stay short and checked out after the second night, even though we had booked for three nights.
We brought all of these concerns to the attention of the reception staff, but were informed that the hotel was fully booked and no alternate rooms were available. My wife and children were understandably very upset with the experience. I sincerely hope the management takes this feedback seriously and improves the condition and amenities of the rooms for future guests.
Overall it was TERRIBLE, i request a refund on this.!
So to start i was under a stair well, AND the people in the room above me were stomping around LOUDLY until after 1 am every single night. The grill they are supposed to have on site weren't out i guess? And no one was going to bring them out. EVERY dryer was out of order but the washers weren't which me and multiple other guests made the mistake of washing our clothes and there not being a dryer. The front desk lady not sure which one it was has an attitude for no reason. The knobs on the oven don't have marks on them so you just have to guess what temp your setting the oven and stove top too. The only good thing about this property is that its about a 20 minute walk to the mall or to other stores in the town.
Great Staff, Suboptimal Facilities and Cleanliness
Staff was always friendly and responsive. Hotel was fairly priced, given all factors.
Pros:
a)Staff friendly, helpful, and responsive.
b)Vending machines well stocked.
c)Bed comfortable.
d)Parking generally available and close to the main entrance.
e)Fairly priced (was a bargain).
Cons:
a)Room generally not well-cleaned, especially stove and kitchen area.
b)Bad smell in room (lobby smelled good, room did not).
c)Refrigerator extremely noisy, had to be turned off to sleep, which made the refrigerator effectively unusable.
d)No dryers in laundry area (all had the doors removed--did some previous customer vandalize them and repairs were underway?)