酒店回复: Thank you for sharing your feedback and for choosing to stay with us. We’re glad you found your room clean upon arrival and that overall you had a nice stay.To clarify, our housekeeping service is scheduled every third day during longer stays, but guests are always welcome to request additional cleaning or fresh towels at any time—our team is happy to assist. We understand how spending time near the ocean can track in sand, and we’re sorry if this caused any inconvenience.Regarding air conditioning, our property does not have AC, but thanks to Florence’s mild coastal climate, most guests find it comfortable without it. However, we appreciate your suggestion and understand it would be a welcome addition for some.Thanks again for your thoughtful comments. We hope to welcome you back to Florence soon!

酒店回复: Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you experienced with the hot water during your stay. We understand how important a comfortable and fully functional room is, and we’re sorry we weren’t able to resolve the problem immediately, especially on a busy Friday evening.Please know that we take your feedback seriously and are working to address this issue with our maintenance team to prevent it from happening in the future. Thank you for recognizing our staff’s efforts, and we hope to provide you with a much better experience next time.

酒店回复: Thank you so much for your wonderful review! We’re delighted to hear you appreciated the little touches we provide to make your stay comfortable and special. Cleanliness, comfort, and thoughtful amenities are very important to us, and it’s great to know they made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back to The Super 8 Florence in the future!

酒店回复: Thank you for your thoughtful and detailed review! We’re glad you appreciated our clean rooms, comfortable beds, friendly staff, and especially our convenient location within walking distance to downtown. We also appreciate your understanding regarding some noise from neighboring rooms, and we’re happy it didn’t impact your overall enjoyment.We look forward to welcoming you back to The Super 8 Florence for another pleasant stay!

酒店回复: Thank you for the thoughtful review! We're so glad we made a great impression, especially since you don’t typically stay with this chain. It's wonderful to hear you found the property well maintained, the room super clean, and our team friendly and helpful. We're also glad the cool coastal nights made for a comfortable stay without A/C.Thanks again for staying with us—we’d love to welcome you back to The Super 8 Florence anytime!

酒店回复: Thank you for the wonderful review! We’re thrilled you enjoyed our perfect location and the comfort of our recently remodeled rooms. Our team loves hearing when guests have a great experience, and it’s fantastic that you enjoyed exploring Old Town and the local dining spots. We hope to welcome you back to The Super 8 Florence soon for another great stay!

酒店回复: Thank you for being a loyal guest over the years—we truly appreciate your continued support! We’re sorry to hear that this stay did not meet your expectations. This is not the experience we strive to provide.We value your feedback and hope to make your next visit much smoother and more enjoyable. Please feel free to reach out directly if there’s anything we can do to assist.