酒店回复: Thank you for taking the time to share your feedback. I’m sorry to hear that your experience in one of our casitas did not meet your expectations. We understand how frustrating it can be to deal with delayed hot water and a lukewarm hot tub—both are issues we are actively reviewing with our maintenance team.While I’m glad to hear you found the bed comfortable, I regret that it wasn’t enough to make your overall stay a positive one. Your comments about the condition of the casita have been noted, and we recognize the need for updates in that area of the property.Thank you again for your honest review. I’m sorry we won’t have the opportunity to welcome you back, but your feedback is valuable and will help guide improvements moving forward.Warm regards,Claudett HopkinsGeneral Manager

酒店回复: Thank you for sharing your feedback. I’m glad to hear you enjoyed your comfortable room and found our check-in team welcoming.I apologize for the inconvenience of the restaurant not being open for dinner during your stay. We understand that this can be disappointing, and I appreciate your understanding regarding the bar menu option. We are always looking for ways to enhance our dining options and guest experience.Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even better experience.Warm regards,Claudett Shepherd HopkinsGeneral Manager

酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that your experience did not meet your expectations. We take concerns about cleanliness, atmosphere, and safety very seriously.Please know that we strive to provide a welcoming and comfortable environment for all our guests. Your comments about the hallway and lobby have been shared with our maintenance and security teams to address immediately.We regret that you chose to leave so quickly, and we would appreciate the opportunity to discuss your concerns further and see how we might improve. Please feel free to contact me directly at the hotel.Thank you again for your feedback.Warm regards,Claudett HopkinsGeneral Manager

酒店回复: I want to sincerely apologize for the experience you described. The condition and cleanliness of your room—especially the mention of bed bugs—is deeply concerning and not reflective of the standards we are committed to maintaining.Please know that we take reports like this extremely seriously. Our pest control service has been notified immediately, and a full inspection of the room and surrounding areas is already underway.We understand how upsetting this must have been, and I would appreciate the opportunity to speak with you directly so we can learn more and make this right. If you're willing, please contact me at the hotel at your earliest convenience.Thank you for bringing this to our attention. Your feedback is essential to holding ourselves accountable and taking immediate corrective action.Sincerely,Claudett HopkinsGeneral Manager

酒店回复: Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience did not meet expectations. A room smelling of cigarette smoke, spotty Wi-Fi, noise disturbances, and cleanliness issues — particularly with the hallway carpet — are all concerns we take very seriously.We strive to provide a clean, comfortable, and welcoming environment for all our guests, and it’s clear we fell short during your stay. I’ve shared your comments with our housekeeping and maintenance teams so we can address these issues directly and promptly.While we do not offer complimentary breakfast, we understand that this may be disappointing for some guests and will keep your feedback in mind as we review our services and amenities.Thank you again for bringing these matters to our attention. We hope you’ll give us another opportunity in the future to provide you with a significantly better experience.Warm regards,Claudett Shepherd-HopkinsGeneral Manager

酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and especially concerned to learn about the issue with your sheets.After reviewing our records, I did not find any notes or reports regarding this concern during your stay. Please know that had it been properly documented, we would have taken immediate action to address it and ensure your comfort.Regardless, I want to extend my sincere apologies for the inconvenience and disappointment you experienced. This is not the standard we hold ourselves to, and I’ve followed up with the front desk and housekeeping teams to reinforce the importance of both cleanliness and proper communication.We hope you might consider giving us another opportunity in the future to provide the level of care and service that reflects our true standards.Warm regards,Claudett Shepherd HopkinsGeneral Manager

酒店回复: Thank you for taking the time to share your experience. I’m Claudett Shepherd Hopkins, General Manager, and I want to sincerely apologize for the issues you encountered during your stay—particularly the presence of cockroaches, a clogged bath area, and a leaking drain. These conditions are completely unacceptable and not reflective of the standards we strive to uphold.I understand you’re still seeking resolution, and I truly regret any delay or frustration this has caused. I would appreciate the opportunity to review your stay in detail and personally follow up regarding your refund request. Please reach out to me directly.Your feedback has already been shared with our housekeeping and maintenance teams, and we are taking corrective action to ensure these issues do not occur again.Thank you again for bringing this to our attention, and I hope we can regain your trust.Sincerely,Claudett Shepherd HopkinsGeneral Manager

酒店回复: Thank you so much for your wonderful 10/10 rating! We’re delighted to hear you loved your stay and appreciated our team’s service.We also appreciate your feedback regarding breakfast — it’s helpful as we continue to evaluate how best to serve our guests. We’re glad you enjoyed the food overall!We look forward to welcoming you back soon.Warm regards,Claudett Shepherd HopkinsGeneral Manager

酒店回复: Thank you for your recent review and for rating your stay an 8 out of 10. I’m truly sorry to hear that the room had an unpleasant odor — that is certainly not the standard we strive to uphold.Your feedback is important, and I’ve asked our housekeeping and maintenance teams to thoroughly inspect and address the issue to ensure it does not affect future guests.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a fresher, more comfortable stay.Warm regards,GM Claudett Shepherd Hopkins