The room was great and the staff was friendly. Their fitness center was a let down. They had a tread mill, an elliptical and a stair stepper, but none of them worked. The exercise bike was in terrible condition and the dumbbell rack was pretty tore up. Would be a great facility if they fixed the fitness center
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酒店回复: Dear TinocoThank you for taking the time to leave this review. We are delighted to hear that you had a great experience with your room and our staff. However, we sincerely apologize that the condition of our fitness center did not meet your expectations. We have already shared your specific feedback with our maintenance team and are working to repair or replace the equipment as quickly as possible. We hope you will consider staying with us again so we can provide you with an improved experience.Best Regards,Comfort Suites At Katy Mills
5.0分
其他
Excellent Stay!
Always exceptionally clean, friendly, affordable cost. My husband & I aways enjoy breakfast when we stay.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you and your husband always enjoy your stays with us. It's wonderful to know that you appreciate our cleanliness, friendly service, and breakfast offerings. We truly value your loyalty and look forward to welcoming you back again soon! 😊
5.0分
其他
This is the fith stay in different hotels and found this one in the area to be the one I will continue to return to
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酒店回复: Thank you so much for your kind words! We're honored to be your top choice in the area. Knowing you've stayed at several places and chose to return to us means a lot. We look forward to welcoming you back again and again!
1.0分
其他
The hotel needs to be renovated. There was a mildew smell and the doornob in the bathroom was broken. Told management about the smell and nothing was done.
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酒店回复: Dear CrystalThank you for sharing your experience with us. I sincerely apologize for the issues you encountered during your stay, especially the mildew smell and the broken bathroom doorknob. That is not the standard we strive to uphold.I understand your frustration, particularly regarding the delay in addressing the odor after you reported it. Your concerns have been noted, and I’ve escalated them directly to our management and maintenance teams to ensure they are properly resolved.We truly value your feedback, as it helps us identify areas where we need to improve. While I regret that your stay fell short of expectations, I hope you’ll consider giving us another opportunity in the future once these matters have been addressed.Warm regards,
4.0分
家庭亲子
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I’ve stayed at this hotel in multiple occasions and every thing is always great. The only thing I wasn’t happy about this time was the fact that the elevator was broken for several hours and I was traveling with my mom and aunt who is older and they had to go up and down the stairs . Other than that my stay was great as usual.
1.0分
家庭亲子
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First room was very smelly, stink so bad we were moved to another room. Upon inspection of the bed there were some type of stains on the mattress pad. Just disgusting. Had to find another hotel to stay at. Tried to get a refund it that didn’t happen.
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酒店回复: Dear DinahThank you for taking the time to share your experience. We sincerely apologize for the inconvenience and discomfort you encountered during your stay. It is always our goal to provide a clean and comfortable environment for our guests, and we’re truly sorry we fell short in your case.We understand how upsetting it must have been to be moved due to an unpleasant odor, and we are equally concerned to hear about the condition of the mattress pad. This is certainly not the standard we strive to maintain, and we will be thoroughly investigating this matter with our housekeeping team to ensure it does not happen again.Thank you again for your feedback — it helps us improve, and we hope you’ll consider giving us another opportunity in the future.Sincerely,
2.0分
其他
roaches were in my hotel room and when i asked for a refund for the night i was denied
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酒店回复: Dear CameronThank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites at Katy Mills.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of the room on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Comfort Suites at Katy Mills
房间宽大，房间天天有服务人员搞卫生，早餐一般。
房间空调的温度很低，调不了。
气味有点大。
两部电梯，有一部处于故障的状态，有一部坏了几天，贴了纸条不给使用。
周边有沃尔玛超市、中餐、日式寿司，生活方便，适合与出差住时间长的群体。
如果这个酒店大堂的门厅搞得亮一些，气味低一些，电梯搞搞好一些，这是一个上档次的酒店。
房间不新，但是挺大，早餐将就，胜在便宜
很棒的酒店！！！！位置优越，环境安静！附近有餐厅！！！！
The room was great and the staff was friendly. Their fitness center was a let down. They had a tread mill, an elliptical and a stair stepper, but none of them worked. The exercise bike was in terrible condition and the dumbbell rack was pretty tore up. Would be a great facility if they fixed the fitness center
Excellent Stay!
Always exceptionally clean, friendly, affordable cost. My husband & I aways enjoy breakfast when we stay.
This is the fith stay in different hotels and found this one in the area to be the one I will continue to return to
The hotel needs to be renovated. There was a mildew smell and the doornob in the bathroom was broken. Told management about the smell and nothing was done.
I’ve stayed at this hotel in multiple occasions and every thing is always great. The only thing I wasn’t happy about this time was the fact that the elevator was broken for several hours and I was traveling with my mom and aunt who is older and they had to go up and down the stairs . Other than that my stay was great as usual.
First room was very smelly, stink so bad we were moved to another room. Upon inspection of the bed there were some type of stains on the mattress pad. Just disgusting. Had to find another hotel to stay at. Tried to get a refund it that didn’t happen.
roaches were in my hotel room and when i asked for a refund for the night i was denied