酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback following your recent stay with us.We are delighted to know that you found our overall facilities and services satisfactory, particularly the gym, swimming pool, breakfast, and the service provided by our team. Your positive comments are truly appreciated and will be shared with our colleagues as encouragement.At the same time, we sincerely appreciate you highlighting the areas where improvement is needed. Regarding the laundry service, kindly note that the hotel currently provides professional laundry services at a charge, and we regret that a self-service laundry room is not available at this time. Your comment has been noted and shared with management for future consideration.Concerning the hotel fragrance, we apologize if the scent was stronger than your preference. As guest comfort is our priority, we will review this with the relevant department to ensure a more balanced and pleasant environment for our guests.Thank you once again for your valuable and constructive feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even more comfortable and enjoyable experience.Warm regards,AlexFront Office Manager

酒店回复: Dear Valued Guest,Thank you for choosing Melia Vinpearl Phu Ly and taking your time to share with us your experience in our hotel.Firstly, I would like to apologies for any inconvenience may caused. After investigation with our team, Please allow me to clarify, as this may have been a misunderstanding, and we sincerely apologize for any inconvenience this may have caused you. A guest found your visa card that had been misplaced and kindly brought it to us. We made several attempts to contact you, including visiting your residence, but unfortunately we were unable to reach you at that time.When your staff later came to ask for the police station address to report the matter, we were informed of the situation, and we immediately returned your visa card to you.Regarding the registration process, please rest assured that we strictly comply with Vietnamese legal requirements. All guest information is handled with care and declared accurately and promptly in accordance with the law. We sincerely apologize once again if this situation caused you any concern or discomfort.Regards,Alex VũFront Office Manager

酒店回复: Dear Valued Guest, Thank you for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking time to give us your experience. Your response is very important to our team cause we always try our best to give the love guests the perfect experience. We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. Wishing all the bests for you. Regards! Vũ Tuấn Anh (Alex) Guest Experience Manager

酒店回复: Dear Valued Guest, Thank you for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking time to give us your experience. Your response is very important to our team cause we always try our best to give the love guests the perfect experience. We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. Wishing all the bests for you. Regards! Vũ Tuấn Anh (Alex) Guest Experience Manager

酒店回复: Dear YLIGUANG, Thank you for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking time to give us your experience. Your response is very important to our team cause we always try our best to give the love guests the perfect experience. We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. Wishing all the bests for you. Regards! Vũ Tuấn Anh (Alex) Guest Experience Manager

酒店回复: Dear Valued Guest, Thank you for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking time to give us your experience. Your response is very important to our team cause we always try our best to give the love guests the perfect experience. We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. Wishing all the bests for you. Regards! Vũ Tuấn Anh (Alex) Guest Experience Manager

酒店回复: 尊敬的 Kitkit14，感谢您选择 Melia Vinpearl Phủ Lý 酒店作为您美好的下榻之所，并抽出时间分享您的入住体验。您的反馈对我们的团队至关重要，因为我们始终竭尽全力为宾客提供完美的体验。我们会认真考虑您的反馈，并制定相应的行动计划，确保宾客在酒店获得最佳体验。 我非常感谢您的宝贵意见，它对我们帮助很大，有助于我们不断改进。 欢迎您再次光临 Melia VinpearlPhu Ly 酒店！ 祝您一切顺利。此致！ Vũ Tuấn Anh (Alex) 宾客体验经理

酒店回复: Dear Valued Guest, Thank you for choosing Melia Vinpearl Phủ Lý as your lovely destination and taking time to give us your experience. Your response is very important to our team cause we always try our best to give the love guests the perfect experience. We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. Wishing all the bests for you. Regards! Vũ Tuấn Anh (Alex) Guest Experience Manager

酒店回复: 您好，Van Anh，来自台湾。 感谢您信任并选择入住美利亚文珠富里酒店 (Meliá Vinpearl Phu Ly)，并抽出时间就您近期的入住体验提供积极且富有建设性的反馈。您的反馈对我们至关重要，我们始终致力于改进，力求为宾客带来最佳体验。 我们很高兴得知美利亚文珠富里酒店 (Meliá Vinpearl Phu Ly) 的优质服务以及员工的热情和敬业精神让您感到满意。这是一份极其宝贵的奖励，也是我们进一步改进服务的强大动力。 我们期待着不久的将来再次欢迎您和您的家人入住酒店。 此致， Vu Tuan Anh 客户体验经理

酒店回复: 尊敬的客人，感谢您选择 Melia Vinpearl Phủ Lý 作为您可爱的目的地，并花时间与我们分享您的体验。您的反馈对我们的团队非常重要，因为我们总是尽最大努力为亲爱的客人提供完美的体验。我们很高兴得知我们的服务符合您的期望。这是我们为您带来美妙旅程的最大动力。祝您一切顺利。问候！ Vũ Tuấn Anh (Alex) 客户体验经理