酒店回复: Dear Guest ,We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sugito AdhiCluster General Manager
酒店回复: Dear Daguniang Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Sugito Adhi Geberal Manager
酒店服务确实不错！早餐可以尝到当地美食！距离机场也近！出行的明智选择！
去bromo玩在泗水住了一天，酒店整体干净整洁，浴室部分地方有点生锈，浴室门关不紧容易溅水到外面，早饭品种挺多，雅高a佳卡吃饭可以打7折。
有一天晚上浴室漏水了，报告后他们立刻给我换了另一间房。工作人员对我的要求响应很快。我还延长了住宿时间。总的来说，这个房价很值得。我很喜欢早餐，有很多传统的印尼菜。
非常好，酒店工作人员很热情，英语水平也不错。房间挺舒服的。就是隔音一般，隔壁咳嗽、清嗓子都能听见。其他没有任何问题。
适合住一晚的好地方
房间挺宽敞的。酒店看起来有点旧，但设施很齐全，有游泳池和桑拿。服务也很好，地理位置优越。
房间不错，酒店的装饰风格很独特别致，设施还可以，房间凉快，但楼道却没空调，在30多度的天气走到电梯。我觉得这个应改善。服务员的态度真的非常好，笑容灿烂亲切。我们去了泗水动物园，看了科莫多巨蜥。不错！
工作人员非常友善。酒店很好。酒店附近有很多不错的餐厅。
很不错的地方，可以去酒店转转，房间又大又干净，下次还会再来。
员工很棒，也很友好。地理位置不错。但房间老旧，布满灰尘……浴室霉味很重，家具也旧了。更像是一家三星级酒店……住一晚还可以，但再多就不行了。