Spacious room with a lot of amenities compared to other places I have visited.My stay was enjoyable.
2.0分
商务出差
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No room service until You’ve been there for 2 weeks.
I put my can with trash in it outside my door for the help that was in the next room to throw it out and put my can back in my room. I came back from work, the can was back in my room with the trash still in it.
I checked out and went to Hyatt Place.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet expectations and that our service schedule caused inconvenience during your stay. After reading your feedback about our housekeeping team not visiting your suite, we regret that we may have missed an important communication step during check-in. Our housekeeping service is conducted weekly to respect the privacy of guests staying for extended periods; however, we are always happy to provide this service upon request for a minimal fee. We appreciate your input and hope for another opportunity to serve you better.Sincerely,Hotel Management
2.0分
朋友出游
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Very slim breakfast, not even a piece of fruit.
The cabinet door fell off, the handle to the sink fell off, no hair dryer, stains on the carpet, and cockroaches present in the room.
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酒店回复: Dear Joann, Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered, especially with the room condition and the breakfast offerings. Our grab-and-go breakfast was intended to be a quick, convenient option for mornings, but it clearly did not meet your expectations. The concerns you raised regarding maintenance and cleanliness are being addressed to prevent recurrence. Your feedback is invaluable in helping improve both accommodations and amenities. We regret the inconvenience you experienced and hope to have the opportunity to provide a stay that reflects the quality and comfort all guests deserve.Sincerely,Hotel Management
3.0分
商务出差
No real breakfast as advertised. Stained toilet missing racks in the bathroom. Bed was good but the floor was dirty
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酒店回复: Dear Greg, Thank you for sharing your experience. We’re sorry to learn that certain aspects of your stay fell short of expectations. Your observations regarding the condition of the room and the breakfast offering have been noted and will be communicated to the appropriate teams for attention. We're glad to know that some elements of your visit were more comfortable, and we truly hope to welcome you back for a stay that better reflects the experience you were anticipating.Sincerely,Hotel Management
3.0分
其他
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Could have been better, could have been worse
Had a few issues but it wasn't enough not to stay. Discovered a lamp not working, realized it wasn't plugged in. The outlet it belonged to had no cover and it was loose, figured it best to leave it alone. My wife was unable to dry her hair due to the broken/burnt plug on the hair dryer. The carpet had a wet feel to it, not sure what that was about. When we got up in the morning there was a pool of water around the base of the toilet. The staff was very friendly! Bed was comfortable and water was hot, that's the important part I suppose.
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酒店回复: Dear Eric, Thank you for providing your insightful feedback. We are glad that both the bed and the availability of hot water met your expectations, and that our team made you feel welcomed during your stay. However, we sincerely regret that there were several maintenance issues in your room. Your observations regarding the outlet, hair dryer, carpet, and bathroom will be communicated to our team. We value feedback such as yours, as it is instrumental in driving our continuous improvement efforts. We hope that the enhancements we make will contribute to a more comfortable experience during your next visit.Sincerely,Hotel Management
1.0分
朋友出游
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Horrible experience. Our party had a wedding so we were unable to check in until after 12 am which the front desk knew during the day. We show up to check in a little after 12 am and there is no record of my booking.
3.0分
其他
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mid beds and screaming
overall the stay was fine, the room itself was okay bed was thin and kind of firm and on wheels which isn’t my favorite and the room key didn’t work a majority of the time i stayed and i went to the front desk multiple times about it. and then there was a lot of screaming happening all hours of the night in the hallway my room was in, i understand they can’t control that as much but it just made the stay uncomfortable
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酒店回复: Dear Nicolle, Thank you for sharing your valuable feedback. We are pleased to learn that your overall experience during your stay was satisfactory. However, we sincerely apologize for the issues you encountered with bed comfort, room key access, and overnight disturbances. We recognize the importance of providing a restful environment and convenient services for our guests. Please be assured that we will share your concerns with our team to ensure improvements moving forward. We truly appreciate your feedback and look forward to the opportunity to enhance your experience in the future.Sincerely,Hotel Management
3.0分
其他
The location is good. The property was so so I would just say like other people comment. its just to sleep the night.
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酒店回复: Dear Guest,Thank you for sharing your thoughts. It's good to know the setting was convenient for your needs. We aim to provide a restful and practical environment for all guests, and feedback like yours helps us better understand how we’re meeting expectations. While this visit may have felt more functional than memorable, we appreciate you giving us a try and hope you’ll consider returning so we can provide a more well-rounded experience.Sincerely,Hotel Management
这个区域很适合入住，离电影院也很近。
美好的
Spacious room with a lot of amenities compared to other places I have visited.My stay was enjoyable.
No room service until You’ve been there for 2 weeks.
I put my can with trash in it outside my door for the help that was in the next room to throw it out and put my can back in my room. I came back from work, the can was back in my room with the trash still in it.
I checked out and went to Hyatt Place.
Very slim breakfast, not even a piece of fruit.
The cabinet door fell off, the handle to the sink fell off, no hair dryer, stains on the carpet, and cockroaches present in the room.
No real breakfast as advertised. Stained toilet missing racks in the bathroom. Bed was good but the floor was dirty
Could have been better, could have been worse
Had a few issues but it wasn't enough not to stay. Discovered a lamp not working, realized it wasn't plugged in. The outlet it belonged to had no cover and it was loose, figured it best to leave it alone. My wife was unable to dry her hair due to the broken/burnt plug on the hair dryer. The carpet had a wet feel to it, not sure what that was about. When we got up in the morning there was a pool of water around the base of the toilet. The staff was very friendly! Bed was comfortable and water was hot, that's the important part I suppose.
Horrible experience. Our party had a wedding so we were unable to check in until after 12 am which the front desk knew during the day. We show up to check in a little after 12 am and there is no record of my booking.
mid beds and screaming
overall the stay was fine, the room itself was okay bed was thin and kind of firm and on wheels which isn’t my favorite and the room key didn’t work a majority of the time i stayed and i went to the front desk multiple times about it. and then there was a lot of screaming happening all hours of the night in the hallway my room was in, i understand they can’t control that as much but it just made the stay uncomfortable
The location is good. The property was so so I would just say like other people comment. its just to sleep the night.