酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Elkhart. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por el estado del hotel.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como huésped. Nos encantaría tener la oportunidad de brindarle una mejor experiencia la próxima vez que visite la ciudad.Atentamente,IshiGerencia de Red RoofEspecialista en RediResponse
1.0分
情侣出游
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This is an old, tired hotel. The floors were dirty, paint stained and peeling, bathtub old and dirty looking. One of two beds in very poor condition. No hairdryer in room. Coffee only in lobby. No kettle to make tea.
Very overpriced at $227 Canadian per night for a rather disgusting experience.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. Please accept our apologies for the state of the property and the bathtub you mentioned. We will be sure to share your feedback with management in an effort to get direct attention to this matter.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
Worst place ive ever seen. Did not stay. Dirty smelly discussing room. Pleas do not stay there
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. I am very sorry to hear about your experience. It is disheartening to learn that the room's condition was unsatisfactory. Cleanliness and comfort are our top priorities, and we regret that we failed to meet those standards in this instance. Please accept our sincerest apologies for the dirty, smelly room you encountered.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Great people run this location, Beth, 40 years there!!...place is just a bit tired. Rooms need a refresh. Odors.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience with us at the Red Roof Inn Elkhart. We appreciate your positive comments about our staff, especially Beth, and her dedication. We acknowledge your concerns about the condition of our rooms and the odors you encountered. Your feedback is valuable in helping us prioritize these improvements.I'll be sure to share your feedback with our team. We hope to continue to provide great experiences for you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing Red Roof and we look forward to seeing you on your future travels. Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
商务出差
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You have to ask them to clean the rooms. Pet hairs on the mat carpets in the room. Has a weird smell to the rooms too.
Other than that, It was ok to stay their.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at Red Roof Inn Elkhart. We're disappointed to know that your experience did not meet your expectations. Please accept our apologies for the state of the room during your stay. This is not the experience we want any of our guests to have.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your experience. We hope we have the opportunity to see you again in the future. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
The room itself was alright but right across the street was a motel that rented by the week. Super shady people drinking and smoking dope all day.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. I am sorry to hear that the nearby motel and its occupants negatively impacted your stay. While we strive to create a comfortable environment within our property, I understand the external surroundings can be a concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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This place met my expectations for the price. The room seemed more recently renovated and was clean. Check in was incredibly fast and easy. My husband and I both slept well.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. It’s great to know that the room met your expectations, and that you found it clean and recently renovated. We're also pleased that you experienced a fast and easy check-in. Happy to hear you and your husband slept well!We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,IshiRed Roof Management RediResponse Specialist
没提供早餐。床很硬。
这是我住过的最糟糕的地方。我拍了照片，里面很脏，有虫子，断路器跳闸，迷你冰箱的铰链脱落。墙壁很脏。
房间地板上有不少蟑螂。我需要照片。我丈夫在那里住了3晚。不退款也不做任何处理
很骯髒..
This is an old, tired hotel. The floors were dirty, paint stained and peeling, bathtub old and dirty looking. One of two beds in very poor condition. No hairdryer in room. Coffee only in lobby. No kettle to make tea.
Very overpriced at $227 Canadian per night for a rather disgusting experience.
Worst place ive ever seen. Did not stay. Dirty smelly discussing room. Pleas do not stay there
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Great people run this location, Beth, 40 years there!!...place is just a bit tired. Rooms need a refresh. Odors.
You have to ask them to clean the rooms. Pet hairs on the mat carpets in the room. Has a weird smell to the rooms too.
Other than that, It was ok to stay their.
The room itself was alright but right across the street was a motel that rented by the week. Super shady people drinking and smoking dope all day.
This place met my expectations for the price. The room seemed more recently renovated and was clean. Check in was incredibly fast and easy. My husband and I both slept well.