酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Elkhart. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por el estado del hotel.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como huésped. Nos encantaría tener la oportunidad de brindarle una mejor experiencia la próxima vez que visite la ciudad.Atentamente,IshiGerencia de Red RoofEspecialista en RediResponse
5.0分
商务出差
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翻译提供方：Google
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. I appreciate you bringing your feedback to our attention.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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Place was not fit for family and friends. Grounds were not well kept. Broken down vehicles in parking lot. Transient people loitering around ground floor and second floor. Laundry hanging over railing on second floor. I could go on....
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酒店回复: Dear Hotel Guest,We appreciate you sharing your feedback following your stay at the Red Roof Inn Elkhart. We are very sorry to hear about the issues you encountered during your stay. Your description of the grounds, parking lot, and the behavior you observed is disheartening. We strive to provide a welcoming and safe environment for all our guests, and it's clear your experience fell short during your visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
5.0分
其他
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In the process of moving to the area. The staff has been amazing and extremely helpful. Beds are clean and comfortable. Hot water and good pressure in the shower. Haven't had any noise issues. definitely feel safe here.
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酒店回复: Dear Esteemed Guest,Thank you for sharing your positive experience with Red Roof Inn Elkhart. We are delighted that our staff made such a positive impression and that you found our accommodations clean and comfortable. We are also glad you appreciate the shower and feel safe on our premises. We aim to provide a welcoming and secure environment for all our guests.Your positive feedback is greatly appreciated and we hope to continue to provide great experiences for you at Red Roof. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Front desk staff was great at check in. Super nice. Room was disgusting. I can’t even explain. What the walls were like. It looked like someone tried to splatter spackle on them and the curtains. The toilet paper looked like someone had spilled (I’m hoping spilled) something all over it. The floor was so dirty that I took a towel to wipe up water from our shoes and it came back black. The ceiling was peeling from what looked like water damage (we were on the 1st floor) The pillows were nonexistent they were so thin. I travel for a living and have stayed in everything from high end to super economical and this was honestly one of grossest. I actually looked to find somewhere else after we checked in but everything was completely full
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. We are truly sorry to hear about the condition of the room during your recent stay. We deeply regret that the state of the walls, curtains, toilet paper, floor, ceiling, and pillows fell so far short of expectations. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
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Stains on bed spread and carpet dirty. Second day did not clean room or change bed spread but took all bath towel and wash cloths. Had to go down to desk to get towels.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. Please accept my sincerest apologies for the concerns you experienced during your stay, specifically regarding the condition of the bedspread and carpet. We regret that your room did not meet your expectations on the second day and that you were inconvenienced by having to retrieve your own towels. This falls far short of our commitment to superior hospitality, and we understand your frustration.At Red Roof, we are committed to earning back your trust by preventing similar issues from occurring. We appreciate your business and the concerns you raised. We hope to have another opportunity to provide you with the high-quality stay you expect the next time your travels bring you our way.Very truly yours,JohnRed Roof Management RediResponse Specialist
1.0分
其他
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Room was not clean, floor had not been swept and bed had hairs on the sheets and crumbs on the bedspread. Room had a heavy odor of cigarette smoke, yet was listed as non-smoking room.
I asked for a new room, but as told none were available. I asked for a refund but was told only the manager could provide that. I turned in the kids and left to find other lodging.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. I am very sorry to hear about the unacceptable condition of your room and the discomfort it caused you and your family. I deeply regret that the room was not within your standards and that it had a strong air quality, despite being designated as non-smoking. This falls far short of our standards.Red Roof is committed to earning your trust through our demonstrated capacity to mitigate comparable issues moving forward. Please be assured that your feedback will be communicated to our entire team. We would welcome the opportunity to demonstrate our commitment to enhanced service during your next visit to Red Roof.Very truly yours,JohnRed Roof Management RediResponse Specialist
没提供早餐。床很硬。
这是我住过的最糟糕的地方。我拍了照片，里面很脏，有虫子，断路器跳闸，迷你冰箱的铰链脱落。墙壁很脏。
房间地板上有不少蟑螂。我需要照片。我丈夫在那里住了3晚。不退款也不做任何处理
很骯髒..
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Place was not fit for family and friends. Grounds were not well kept. Broken down vehicles in parking lot. Transient people loitering around ground floor and second floor. Laundry hanging over railing on second floor. I could go on....
In the process of moving to the area. The staff has been amazing and extremely helpful. Beds are clean and comfortable. Hot water and good pressure in the shower. Haven't had any noise issues. definitely feel safe here.
Front desk staff was great at check in. Super nice. Room was disgusting. I can’t even explain. What the walls were like. It looked like someone tried to splatter spackle on them and the curtains. The toilet paper looked like someone had spilled (I’m hoping spilled) something all over it. The floor was so dirty that I took a towel to wipe up water from our shoes and it came back black. The ceiling was peeling from what looked like water damage (we were on the 1st floor) The pillows were nonexistent they were so thin. I travel for a living and have stayed in everything from high end to super economical and this was honestly one of grossest. I actually looked to find somewhere else after we checked in but everything was completely full
Stains on bed spread and carpet dirty. Second day did not clean room or change bed spread but took all bath towel and wash cloths. Had to go down to desk to get towels.
Room was not clean, floor had not been swept and bed had hairs on the sheets and crumbs on the bedspread. Room had a heavy odor of cigarette smoke, yet was listed as non-smoking room.
I asked for a new room, but as told none were available. I asked for a refund but was told only the manager could provide that. I turned in the kids and left to find other lodging.