Check in was not pleasant. We were just told to go out the door and turn left and we were not offered any help with our luggage with the incline and the stairs. There were dirty dishes outside my room when I checked in and it stayed there for the next couple days. The room was not cleaned properly. Pieces of paper in the bathroom and bottle cap on the floor. Housekeeping came knocking on my door when the do not disturb was on.
5.0分
情侣出游
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This is a clean, well-run resort. I would definitely return. The front desk staff, Sienna in particular, was very friendly and helpful. We had questions about getting around on the bus and they gave us great information. Our room was very spacious and clean. It included a safe and mini fridge and we loved the sliding doors to a patio overlooking the ocean. I would have liked a towel ring on the bathroom wall next to the sink to dry hands but not a huge deal. It's quite hilly and has lots of stairs, but the staff will bring your bags to your room when you check in and will bring them out for you upon check-out. There are always taxis available at the main entrance but there's a bus stop at the bottom of the drive. We stayed five nights and bought a three-day bus pass and it was absolutely worth it, much cheaper than taxis. The bus system is easy to use and the drivers are very helpful. The resort has a beautiful beach, pool, and hot tub. The Natura spa is a must!! We did a couples massage and the setting is magnificent! A peaceful underground grotto! We bought the breakfast-only meal plan because we like to have a big breakfast then explore the island for the day. It was $30 per person per day but worth it and has a great variety of options. The resort is a short walk from the Crystal Caves (a must see), the Swizzle Inn, and Bailey's ice cream shop. I highly recommend!!
4.0分
其他
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Rooms were adequate, need a little TLC but ok. Lobby and restaurants were great. Staff very helpful and polite. Beach is beautiful in a protected bay. All Inclusive was worth it if not leaving the resort and included water equipment rentals. Had a gorgeous unanticipated paddle around the bay which made my my stay.
5.0分
家庭亲子
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The beautiful balcony view onto the bay is burned into my mind! We had a great time! We hope to return once again in the near future. I'd definitely recommend this resort!
4.0分
情侣出游
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Breakfast buffet was very good. Dinner menu could offer some tamer choices. Staff were helpful and efficient. Room was comfortable. Pool area was very nice and well kept.
酒店回复: Thank you for choosing Grotto Bay!
4.0分
家庭亲子
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First, I’m staying at the grotto. Must say this hotel looks a lot better in pictures mind you they are renovating the property so things might change in the near future. This hotel is conveniently located three minutes from the airport and has tons of potential, but it’s lacking some serious attention to detail. This is a beautiful property, but needs to be cleaned and kept up to standards. The pool was dirty. The grounds weren’t clean. They have a beautiful grotto at the Property which is something out of this world, but needs to be maintained again. The lobby area was renovated very clean and the staff was great from the front door to the front desk but the rest of the hotel staff didn’t seem too eager to help. The beach area was decent but not the cleanest and the chairs were old. I don’t think we would be returning to this property until it is renovated. It was just not for us…
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酒店回复: Thank you for choosing Grotto Bay! Your feedback is valuable and we will be sure to take corrective action where necessary.
5.0分
其他
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This stay brought a big surprise! Everything about the hotel seemed so familiar- then we realized we had stayed there over 30 years ago. The weather was fantastic and so was the stay.
很值得一住的酒店干净卫生服务好环境也好，已经推荐朋友了！
格罗托湾酒店的园林非常漂亮。洞穴泳池体验令人惊叹。工作人员都非常友好和乐于助人。让我感到惊讶的是，整个度假村只有一个小小的热水浴缸。他们正在加建更多建筑。他们新开了一个全景酒廊，下午晚些时候开放，提供小吃菜单，每周有两晚还有娱乐表演。
还行吧，没什么特别的。肯定不会再去了。
Check in was not pleasant. We were just told to go out the door and turn left and we were not offered any help with our luggage with the incline and the stairs. There were dirty dishes outside my room when I checked in and it stayed there for the next couple days. The room was not cleaned properly. Pieces of paper in the bathroom and bottle cap on the floor. Housekeeping came knocking on my door when the do not disturb was on.
This is a clean, well-run resort. I would definitely return. The front desk staff, Sienna in particular, was very friendly and helpful. We had questions about getting around on the bus and they gave us great information. Our room was very spacious and clean. It included a safe and mini fridge and we loved the sliding doors to a patio overlooking the ocean. I would have liked a towel ring on the bathroom wall next to the sink to dry hands but not a huge deal. It's quite hilly and has lots of stairs, but the staff will bring your bags to your room when you check in and will bring them out for you upon check-out. There are always taxis available at the main entrance but there's a bus stop at the bottom of the drive. We stayed five nights and bought a three-day bus pass and it was absolutely worth it, much cheaper than taxis. The bus system is easy to use and the drivers are very helpful. The resort has a beautiful beach, pool, and hot tub. The Natura spa is a must!! We did a couples massage and the setting is magnificent! A peaceful underground grotto! We bought the breakfast-only meal plan because we like to have a big breakfast then explore the island for the day. It was $30 per person per day but worth it and has a great variety of options. The resort is a short walk from the Crystal Caves (a must see), the Swizzle Inn, and Bailey's ice cream shop. I highly recommend!!
Rooms were adequate, need a little TLC but ok. Lobby and restaurants were great. Staff very helpful and polite. Beach is beautiful in a protected bay. All Inclusive was worth it if not leaving the resort and included water equipment rentals. Had a gorgeous unanticipated paddle around the bay which made my my stay.
The beautiful balcony view onto the bay is burned into my mind! We had a great time! We hope to return once again in the near future. I'd definitely recommend this resort!
Breakfast buffet was very good. Dinner menu could offer some tamer choices. Staff were helpful and efficient. Room was comfortable. Pool area was very nice and well kept.
First, I’m staying at the grotto. Must say this hotel looks a lot better in pictures mind you they are renovating the property so things might change in the near future. This hotel is conveniently located three minutes from the airport and has tons of potential, but it’s lacking some serious attention to detail. This is a beautiful property, but needs to be cleaned and kept up to standards. The pool was dirty. The grounds weren’t clean. They have a beautiful grotto at the Property which is something out of this world, but needs to be maintained again. The lobby area was renovated very clean and the staff was great from the front door to the front desk but the rest of the hotel staff didn’t seem too eager to help. The beach area was decent but not the cleanest and the chairs were old. I don’t think we would be returning to this property until it is renovated. It was just not for us…
This stay brought a big surprise! Everything about the hotel seemed so familiar- then we realized we had stayed there over 30 years ago. The weather was fantastic and so was the stay.