酒店回复: Gracias por sus amables palabras. Estamos muy contentos de que haya disfrutado de su estancia con nosotros, esperamos volver a verlo.
4.0分
家庭亲子
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The property was OK. However, we did not get one of our rooms until after 4:30pm, an hour and a half after check-in, which was a huge inconvenience. We rented 2 rooms as we were attending a wedding and half of our party couldn’t access the room or have a place to change clothes. When I asked why check-in was so late when the website announced 3pm. I was told by the front desk that it was to be understood that check-in is anytime after 3 P.M. and there was no guarantees as to how long after that our room would be ready. Needless to say, we were late for the wedding.
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酒店回复: Thank you for your response! We appreciate your understanding as we work to ensure a pleasant experience for all our guests. The check-in time is scheduled for any time after 3 PM. This allows our dedicated housekeeping team to thoroughly clean each room after the previous guests check out at 11 AM. Please note that some rooms may take longer to clean than others. We look forward to welcoming you soon!
2.0分
商务出差
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“Repeated Disruptions and Denied Basic Guest Servi
I have stayed at this property for several days and unfortunately experienced repeated issues that made my stay unnecessarily difficult. Ashley at the front desk repeatedly called my room eight times in one day, disrupting an important international business Zoom conference I was hosting. She also refused to allow my food delivery to be brought to my room, even though other staff had no issue accommodating similar requests for other guests.
In addition, when I requested basic services such as towels, toilet paper, and housekeeping, these requests were ignored. It created the impression that my stay was being made deliberately uncomfortable. This level of service is not acceptable for a paying guest.
On a positive note, Karen at the front desk was exceptional—professional, courteous, and the kind of staff member who truly improves the guest experience.
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酒店回复: Hello,Thank you for sharing your feedback with us! We truly appreciate your input, and we’re sorry to hear you experienced any inconvenience during your stay. We want to ensure you have the best experience possible.To enhance your stay, please note that we provide housekeeping service every other day. On days without service, feel free to stop by the front desk for any essentials you might need—we’re here to help! This information is also conveniently posted in each room for your reference.We value your experience and look forward to welcoming you back soon! Thank you again!
3.0分
其他
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Could be better
We’ve stayed here before. For some reason there was noise, construction and smoke alarms going on. Understandable. We got the handicap accessible room but doors weren’t that accessible. They would close right away. There should be some stopper to help when coming in with a wheelchair. My husband is handicap and found it interesting that the 3 nights we stayed the cars on the handicap spot were always taken by cars with no placards? Also back door will always be stuck and wouldn’t open. Had to go thru front.
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酒店回复: Thank you for your recent response regarding your last stay. I have forwarded your concerns to management, and I will see that the issues are addressed.
4.0分
家庭亲子
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The section where we stayed above the lobby doesn’t have an elevator and the carpet in the hallway was very dirty and musky smelling..Our room was great, roomy and very clean, beds were comfy and lots of pillows. Bathroom very clean and updated. A/C was rigged and didn’t cool enough but did the job. They have continental breakfast with an ok assortment. I’d stay here again if I was on a budget
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酒店回复: Thank you for taking the time to answer the survey. We appreciate you bringing to our attention that the A/C wasn't working well. We will look into it and get it fixed.
5.0分
其他
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Is a wonderful hotel is nearby the 120-East/West on ramps. The Ac is great, beds comfy, TV is great, but also they have a place to purchase Snacks. The only thing I was not aware that their no elevator, gotta walk the stairs.
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酒店回复: thank you for your response. Unfortunately, the property was required for three-story buildings.
非常不错，环境不错
酒店很可爱，房间也很漂亮，只是枕头该换了。
一切都非常干净整洁。
住宿体验很棒。
优质的服务谢谢
非常好，一切都是新装修的，犹太复国主义接待员给了我很好的帮助，很多非常友好的清洁人员也给了我很好的帮助，一切都很干净。
快乐的客人。
友好而快速的治疗，房间经过全面翻新，闻起来仍然很新，我肯定会尽可能多次地再次住在这里，我会推荐给我的朋友和家人，恭喜。
The property was OK. However, we did not get one of our rooms until after 4:30pm, an hour and a half after check-in, which was a huge inconvenience. We rented 2 rooms as we were attending a wedding and half of our party couldn’t access the room or have a place to change clothes. When I asked why check-in was so late when the website announced 3pm. I was told by the front desk that it was to be understood that check-in is anytime after 3 P.M. and there was no guarantees as to how long after that our room would be ready. Needless to say, we were late for the wedding.
“Repeated Disruptions and Denied Basic Guest Servi
I have stayed at this property for several days and unfortunately experienced repeated issues that made my stay unnecessarily difficult. Ashley at the front desk repeatedly called my room eight times in one day, disrupting an important international business Zoom conference I was hosting. She also refused to allow my food delivery to be brought to my room, even though other staff had no issue accommodating similar requests for other guests.
In addition, when I requested basic services such as towels, toilet paper, and housekeeping, these requests were ignored. It created the impression that my stay was being made deliberately uncomfortable. This level of service is not acceptable for a paying guest.
On a positive note, Karen at the front desk was exceptional—professional, courteous, and the kind of staff member who truly improves the guest experience.
Could be better
We’ve stayed here before. For some reason there was noise, construction and smoke alarms going on. Understandable. We got the handicap accessible room but doors weren’t that accessible. They would close right away. There should be some stopper to help when coming in with a wheelchair. My husband is handicap and found it interesting that the 3 nights we stayed the cars on the handicap spot were always taken by cars with no placards? Also back door will always be stuck and wouldn’t open. Had to go thru front.
The section where we stayed above the lobby doesn’t have an elevator and the carpet in the hallway was very dirty and musky smelling..Our room was great, roomy and very clean, beds were comfy and lots of pillows. Bathroom very clean and updated. A/C was rigged and didn’t cool enough but did the job. They have continental breakfast with an ok assortment. I’d stay here again if I was on a budget
Is a wonderful hotel is nearby the 120-East/West on ramps. The Ac is great, beds comfy, TV is great, but also they have a place to purchase Snacks. The only thing I was not aware that their no elevator, gotta walk the stairs.