酒店回复: Corin, thanks a ton for your detailed thoughts about your stay at our Day Inn in Bullhead City. We’re really glad check-in was smooth and the room felt roomy and stocked. Sorry about the rushed cleaning—that leftover towel and empty shampoo should’ve been gone, and the floor definitely should’ve been swept. We’ll make sure housekeeping tightens that up ASAP. The noisy A/C situation sounds rough, especially with the heat—sometimes a fan or earplugs can help if the AC’s acting up, but we totally get wanting real cool air without the noise. Happy to hear breakfast hit the spot, even if the space got a bit cozy. And yeah, the pool cleanup can be tricky with all those leaves dropping, but we’re working on stepping up maintenance so it’s ready to dive in next time. Thanks again for keeping it real with us—we’re on it and hope to have you back for a smoother stay!Warm regards,Guest Experience Team

酒店回复: Thank you for sharing your experience, Benjamin. We’re very sorry for the issue with the first room — that’s absolutely not acceptable, and we appreciate you bringing it to our attention so we can address it immediately. We’re glad our staff was friendly and that you enjoyed the breakfast, but we understand the concerns about the neighborhood and initial room condition. We’ll continue working on improving both the accommodations and overall guest experience, and we hope to provide a much smoother stay if you give us another chance.Warm regards,Guest Experience Team

酒店回复: Hey Gerald, we’re glad to hear you enjoyed the simplicity of your stay and especially liked the pool! Sometimes an uncomplicated, easy-going experience is exactly what’s needed, and we’re happy we could provide that for you. Thanks for sharing, and we hope to welcome you back for another relaxing visit soon!Warm regards,Guest Experience Team

酒店回复: Dear Darinel, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Warm regards,Guest Experience Team

酒店回复: Hi Mike, thank you for taking the time to share your experience. We’re glad to hear the bed was comfortable and that our separate office building left a positive impression, but we’re truly sorry the room itself didn’t meet your expectations and that the outside area was unpleasant. We’re addressing your feedback with our housekeeping and maintenance teams to ensure rooms are thoroughly cleaned and any odor issues around the property are tackled promptly. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a more consistently welcoming stay in the future.Warm regards,Guest Experience Team

酒店回复: Dear Bill, thanks for your feedback. We’re really sorry about the floor being dirty—that’s definitely not the experience we want for our guests. We’ll be reviewing our housekeeping process to make sure every room is thoroughly cleaned before arrival. We’re glad the rest of the room worked out, and we appreciate you letting us know so we can do better next time.Warm regards,Guest Experience Team

酒店回复: Thank you for taking the time to share your experience, Johnny! We're really glad to hear that you enjoyed interacting with our staff—they’ll be happy to know you appreciated their efforts. We're truly sorry that the TV and refrigerator didn’t work properly during your stay; we understand how frustrating that must have been. Your feedback is important, and we’ll make sure these issues are checked and maintained more closely so future guests won’t run into the same problems. We hope you’ll consider staying with us again and giving us a chance to provide a smoother, more comfortable experience.Warm regards,Guest Experience Team