酒店回复: Dear Flávio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have to provide you with the seamless stay you deserve!Sincerely, Hotel Management
酒店回复: Dear Neida,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your concerns about customer service, room allocation, and maintenance are being reviewed with the team to ensure improvements are made. We deeply regret the inconvenience caused and understand your disappointment. We hope for an opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Rachel,Thank you for sharing your feedback. We sincerely apologize for the noise disturbance you encountered, as well as the issue with the microwave. These are certainly not the standards we aim to provide, and we deeply regret the inconvenience. Your comments have been shared with our team to ensure such matters are addressed promptly. We hope you will consider giving us another chance to offer you a much-improved experience in the future.Sincerely,Hotel Management
酒店回复: Dear Steven,We sincerely apologize for the discomfort you experienced during your stay. Cleanliness and comfort are essential to us, and we deeply regret that your experience did not reflect our usual standards. Please know that we take all concerns, including pest control and room conditions, very seriously. Your feedback is invaluable, and we will be addressing these issues with the relevant teams to ensure improvements. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
非常老旧、非常脏的酒店，没有网络连接，服务非常昂贵，没有任何成本效益
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酒店回复: Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet expectations. It is disappointing to learn that both the condition of the accommodations and the overall value fell short for you. Your comments have been noted and will be shared with our team as part of our ongoing efforts to improve the guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying visit in the future. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
地理位置优越，环境安静。房间非常干净。
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Dear Jatnna, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We look forward to having the opportunity to welcome you back in the future. Sincerely, Hotel Management
2.0分
其他
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The kitchen cupboards were empty so the kitchen was useless. The floor was dirty. Couldn’t watch the TV from the couch- bad layout. No desk. Will not stay here again.
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酒店回复: Dear Steven, We sincerely apologize that your stay did not meet expectations. We regret that the kitchen cupboards were empty, making the kitchen unusable, and that the floor cleanliness was below our standards. We also understand your frustration with the room layout, which made it difficult to watch the TV from the couch, and the absence of a desk for added convenience. Your comments will be shared with our housekeeping and management teams to address these issues. We appreciate your feedback and hope to provide a far better and more comfortable experience in the future.Sincerely,Hotel Management
这个地方很脏，房间里有异味，浴缸和厨房电器都生锈了。网站上宣传说包含两人份早餐，但第二天早上我到大堂时，只看到一个柜子里有咖啡机和一篮子独立包装的松饼。柜台那个男的服务态度很差，说他们没有“早餐”。我给他看了我的预订收据截图。于是我拍下了那个柜子，和其他一些坐在那里等咖啡续杯的客人一起笑了起来，然后就离开了。我绝不向任何人推荐这个地方！
地理位置还可以嗯，但是设施比较老旧临着公路和铁轨旁，经常震动，感觉到震动非常明显，设施环境差，有蟑螂，因为做饭能做饭的缘故，就是一个大车店，订酒店的时候，本来都想避免这个大车店了，但是包装的挺好，没看出来过来之后，没办法改了
这不是一家适合家庭入住的酒店
这不是一家适合家庭或蜜月旅行的酒店。房间不脏，但别往角落里看。家具保养得很差。床垫舒适度一般，已经磨损了。每人一个枕头，而且质量很差。楼梯上和周围有很多灰尘。气氛阴沉。虽然没发生什么不好的事情，但在那种地方还是有点吓人。而且，千万别把早餐当早餐。不做进一步评论。
进入酒店前台后，没有客户服务人员进行互动。我们预订了一间带特大号床的房间。前台工作人员告诉我们没有特大号床可用。进入房间后，浴缸的釉面脱落，外面非常吵。没有好好休息。我们不会再住这个地方了
这是一次令人失望的体验。房间没有隔音，所以每次高速公路和火车经过时都能听到轰隆声，而且我的微波炉顶部长了霉菌，所以我无法使用它。不推荐。
糟糕
糟糕的住宿地点。床很不舒服，我觉得有臭虫。房间里有一股臭味，整晚都挥之不去。这里很便宜，所以我想你付出的钱物有所值。
非常老旧、非常脏的酒店，没有网络连接，服务非常昂贵，没有任何成本效益
地理位置优越，环境安静。房间非常干净。
好的
The kitchen cupboards were empty so the kitchen was useless. The floor was dirty. Couldn’t watch the TV from the couch- bad layout. No desk. Will not stay here again.