酒店回复: Dear Jien,Thank you for being our guest and sharing your feedback. While we are sorry you had a concern with the hot water, we hope you enjoyed your stay overall. We look forward to welcoming you back and impressing you further.Sincerely,General Manager
4.0分
商务出差
The bed was lumpy and had broken-down springs. Walls were very thin, and I could hear lots of road noise and sounds from other rooms and the hallway.
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酒店回复: Dear Ronald,Thank you for taking the time to share your feedback and for staying with us.We're sorry to hear that your experience didn’t fully meet your expectations. We sincerely apologize for the discomfort you experienced with the bed and for the noise disturbances. Your comments are important to us, and we will be sure to look into the issues you mentioned to help improve the comfort and experience for our future guests.We appreciate your honesty and your 8/10 rating despite the challenges. We hope you'll consider giving us another opportunity to provide you with a better stay in the future.Warm regards,General Manager
1.0分
商务出差
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We booked this hotel for 4 nights. On our third night, around 9pm we were relaxing and chatting, and heard the door click open, MUCH TO OUR SURPRISE. We rushed to the door and slammed it closed. After a brief, VERY TENSE moment with a group of people, we assessed the situation and found that they had a door card to our room, given to them by the front desk clerk.
We travel a lot. We NEVER expect someone to traipse into our space unannounced.
My husband is an Army Veteran and has service related PTSD. We are both extremely grateful that he restrained himself and did not attack the person who opened the door.
Front desk clerk, Stephanie, apologized woth a million excuses. And then ran her mouth when she thought I'd entered the elevator.
Manager wouldn't come out of the office when we checked out the next morning. I was supposed to receive an email, but never did.
DND was on the door our entire stay.
Video camera was right ourside of our door to record the incident.
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酒店回复: Dear Ms. Kroenke,Thank you again for bringing your recent experience to our attention. We want to sincerely apologize once more for the unacceptable situation you encountered during your stay. We understand how distressing this was, and we regret the impact it had on you and your husband.Regarding the refund: We have processed a refund for one night of your stay through *******, and the refund was issued back to the ******* virtual card used at the time of booking. Since your payment was made through *******, we kindly ask that you reach out to them directly so they can complete the process and return the funds to your original payment method.We understand this extra step is inconvenient, but unfortunately, due to third-party booking policies, the refund must go through Expedia’s system to reach you.If there’s anything further we can do to support you in resolving this, or if you need confirmation of the refund from our side, please don’t hesitate to contact us directly.Again, we truly regret the situation you encountered and appreciate your patience as we work to make this right.Sincerely,General Manager
5.0分
其他
Easy to check in and park. Location good for shopping, dining, doctor appointments, visiting family...good breakfasts.
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酒店回复: Dear Cecilia and Randy,Thank you so much for your wonderful review and for choosing to stay with us! We're glad to hear that check-in and parking were easy, and that our location worked well for your shopping, dining, appointments, and family visits. It's also great to know you enjoyed our breakfasts — we’ll be sure to share your kind words with our team.We truly appreciate your 10/10 rating and hope to welcome you back again soon!Warm regards,General Manager
3.0分
家庭亲子
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Breakfast was just okay, I had better free breakfast. Mold on wall in bathroom. Over all just okay. Probably wouldn't stay again, but nothing so horrible I had to leave.
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酒店回复: Dear Heidi,Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not fully meet your expectations, especially regarding the breakfast and the cleanliness issue you mentioned. Please accept our sincere apologies for the mold in your bathroom—that is certainly not the standard we strive to maintain.Your comments are important to us, and we are addressing these concerns with our team to improve the experience for all our guests. We appreciate your honesty and hope you might consider giving us another chance in the future.Thank you again for your feedback.Warm regards,General Manager
2.0分
其他
All the common area was trebly dirty, you could smell **** everywhere.
Never go to this hotel again.
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酒店回复: Dear Shaghayegh,Thank you for sharing your feedback. We're truly sorry to hear about your experience and that we did not meet your expectations during your stay. Cleanliness and guest comfort are very important to us, and we take your comments seriously.Please know that we are actively addressing the issues you mentioned to ensure this does not happen again. We understand your frustration and regret that your stay was impacted in this way.If you're open to it, we'd appreciate the opportunity to discuss your experience further. Please feel free to contact us directly.Sincerely,General Manager
4.0分
其他
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Night in salem
When we checked in, Emma was very helpful and informative. She told us about the pool and comp breakfast. The chocolate chip cookies were awesome
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酒店回复: Dear Brad,Thank you for taking the time to share your feedback! We’re so glad to hear you enjoyed your stay with us in Salem. Emma will be thrilled to know her helpfulness made a positive impression – we’ll be sure to pass along your kind words.We're also happy to hear you enjoyed the pool, complimentary breakfast, and of course, the chocolate chip cookies (they’re a guest favorite!).We hope to welcome you back again soon!Warm regards,General Manager
很好下次还会带上家人们一起来体验
我太喜欢这里了！设施都很新，非常干净，早餐区也一尘不染，所有食物都是新鲜烹制的。我非常喜欢这里，一定会再次入住。地理位置也完美。
酒店早餐人很多，服务跟不上。用餐地方较小，经常是人们在等食物送上来，咖啡没了也是多人催促才上。服务一般！
熱水太小
The bed was lumpy and had broken-down springs. Walls were very thin, and I could hear lots of road noise and sounds from other rooms and the hallway.
We booked this hotel for 4 nights. On our third night, around 9pm we were relaxing and chatting, and heard the door click open, MUCH TO OUR SURPRISE. We rushed to the door and slammed it closed. After a brief, VERY TENSE moment with a group of people, we assessed the situation and found that they had a door card to our room, given to them by the front desk clerk.
We travel a lot. We NEVER expect someone to traipse into our space unannounced.
My husband is an Army Veteran and has service related PTSD. We are both extremely grateful that he restrained himself and did not attack the person who opened the door.
Front desk clerk, Stephanie, apologized woth a million excuses. And then ran her mouth when she thought I'd entered the elevator.
Manager wouldn't come out of the office when we checked out the next morning. I was supposed to receive an email, but never did.
DND was on the door our entire stay.
Video camera was right ourside of our door to record the incident.
Easy to check in and park. Location good for shopping, dining, doctor appointments, visiting family...good breakfasts.
Breakfast was just okay, I had better free breakfast. Mold on wall in bathroom. Over all just okay. Probably wouldn't stay again, but nothing so horrible I had to leave.
All the common area was trebly dirty, you could smell **** everywhere.
Never go to this hotel again.
Night in salem
When we checked in, Emma was very helpful and informative. She told us about the pool and comp breakfast. The chocolate chip cookies were awesome