酒店回复: Dear Timothy, Thank you for reviewing our hotel. We were glad to read your comments about the service you received from our staff, Xavier. However, we sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We will address this with our staff, and we are grateful for your patience and valuable feedback. It was our pleasure to host your visit, and we hope to see you soon.Sincerely,Hotel Management

酒店回复: Dear Michelle, Thank you for being our guest after a long time. It is nice you were pleased with the comforts of the bed. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused in the room and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. Considering our positive highlights in the past, we hope you'll return to stay with us again while you visit the city! Sincerely,Hotel Management

酒店回复: Dear Erin, Thank you for your feedback. We deeply apologize for the inconvenience caused by the key maker issue and the lack of running water during your stay. We understand how important these amenities are, and we're sorry for not informing you sooner. This is not the experience we strive to provide, and your comments will be shared with our team to improve communication and service. We hope to have the opportunity to welcome you back for a better experience. Sincerely,Hotel Management

酒店回复: Dear Randy, Thank you for sharing your experience with us. We apologize for the discomfort caused by the mattress and the cleanliness issues in your initial room. We're glad our team was able to assist you in moving to a new room promptly. Your feedback is invaluable, and we are actively addressing these concerns to ensure our accommodations meet the highest standards. We appreciate your understanding and hope to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management

酒店回复: Dear Patrick, Thank you for your feedback. We apologize for the issues you experienced during your stay. We understand the frustration caused by the internet downtime and the unaddressed telephone repair. Our team is working to resolve these technical issues promptly. Regarding breakfast, we appreciate your input and will review our offerings to provide a better selection. We're also addressing the maintenance concerns with the cabinet doors and light fixtures. We value your feedback and look forward to welcoming you back soon!Sincerely,Hotel Management

酒店回复: Dear Debbi, Thank you for your glowing feedback of your stay at Extended Stay America! We are thrilled to hear that you had an exceptional experience with our staff, especially Kathy's warm welcome. Providing a safe and clean environment is our priority, and we appreciate your recognition of our efforts. Your kind words motivate us to continue delivering outstanding service. We hope to welcome you back for another enjoyable stay. Sincerely,Hotel Management

酒店回复: Dear Randy, Thank you for sharing your feedback. We apologize for any inconvenience caused by the reservation policy. We understand that flexibility is important, and we are sorry we couldn't accommodate the change in your booking. Our team is always working to improve guest satisfaction, and we will discuss your concerns with our team to ensure a better experience in the future. We hope you’ll consider staying with us again. Sincerely,Hotel Management

酒店回复: Dear Levi,We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. Your feedback will be shared with our team to prevent such situations. We are glad that we were able to provide you with another room. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

酒店回复: Dear Miguel, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay! We look forward to sharing your feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management