酒店回复: Thank you for your honest and pleasant feedback! We will review with our housekeeping team the few negative factors that you have mentioned, so that we can continue to better service standards for future guests!
酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. We would like to clarify that our website does not advertise a breakfast buffet. We currently offer complimentary coffee and tea in the lobby as part of our guest services. While we may not have an in-house restaurant, we are located near several dining options, and our front desk is always happy to provide a list of nearby restaurants for your convenience.Thank you again for your feedback. We're glad to hear you found the room clean, and we hope you'll consider giving us another opportunity to provide a better experience in the future.
酒店回复: Good afternoon Rachel, We are quite pleased to see that everything under our control was pleasant during your stay. We find it unfortunate that due to another guest being disruptive, you chose to leave us such a low rating of 2, even after acknowledging that immediately when our staff was informed, we did address the issue. If guests were disruptive again later in the night and we were not informed and given opportunity to correct the frustration, then we are so sorry we were not given the ability to handle that for you. We are glad that all factors under our control, such as our staff's kindness, cleanliness of the room, comfort of the beds, and response time to addressing issues, was spot on; and we apologize that you felt discomfort in the noisiness of our well-advertised Downtown City location.
酒店回复: Good afternoon, We apologize that our highly acclaimed and brand new climate controlled, environmentally friendly PTAC units are not to your liking.
酒店回复: Dear Valued Guest,It's wonderful to hear your stay at the Red Roof PLUS+ & Suites Erie was great. We are so pleased our hotel provided the perfect accommodations for your family visit to Erie's waterpark. Knowing that our room comfortably fit all six of you, and that you appreciated our staff and the overall comfort, truly makes our day. We strive for A+ experiences, and it seems we delivered!Your positive guest feedback is an encouragement to all our Red Roof staff as we strive to provide quality services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,MatthewRed Roof Management RediResponse Specialist
2.0分
商务出差
原文
翻译提供方:Google
没有典型的福利
我晚上很晚才到。我买了点吃的,却发现没有微波炉,也没有冰箱。我付了比 RED ROOF PLUS 更多的钱,却没有任何福利!!!!
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酒店回复: Good afternoon, We apologize that you seem to have confused our property with another. All of our rooms include a refrigerator and microwave.
酒店回复: Good afternoon Kristi! Thank you for the great review! We are so glad to see that you enjoyed your stay, and felt comfortable and welcomed at our facility, especially with your pets traveling with you! We hope to see you again!
还不错
我和妻子来这里休息了一会儿。以前住在伊利。酒店不错。服务非常出色,她忘了吹风机,工作人员很快就送来了。房间有些地方还在装修,但我们的房间还不错。我们遇到的两个问题是淋浴角落里有一些头发,天花板上有一些霉菌。快速冲洗后,淋浴就没问题了。房间的其他部分都很干净。如果不是因为这些,这里完全可以算四星级。房间有点小,但足够舒适。价格合理。
一般般
淋浴热水调到微温,最多了。洗手池热水充足。冰箱整晚嗡嗡作响,砰砰作响,不停运转。交通噪音持续到深夜。枕头还行。床一般般。房间干净。汽车旅馆附近没有餐厅。网站上宣传自助早餐,但只有免费咖啡和茶,没有泡茶的热水。不明白“+ Plus”是什么意思。除了冷水淋浴和一张马马虎虎的床,没有其他设施。住一晚还行,但不想住太久。
房间很干净,前台女士人很好,但似乎白天和晚上都有人在外面抽烟。烟味简直让人窒息。我们住在三楼,房间都熏得难受!
晚上街上到处都是飙车,晚上还会响几次警笛。
酒店本身还不错,问题是周边环境。我不会再去那里了。
糟糕的体验
我入住的时候,另一位客人说他们的地板湿了。我们打开房间的两扇门,发现两扇门都爬满了虫子。房间里到处都是死虫子和快要死掉的虫子,蜘蛛网里也爬满了虫子。我们立即回到大堂取消周末住宿,却被告知由于我们已经入住,所以无法取消,而且他们不会退款。酒店给我们安排了另一间房间,但我不确定另一间房间会更好,毕竟另一位客人也刚刚抱怨过他们的房间。我预订了两晚,酒店却把我的钱全部扣留,因为我根本没带行李进过那间房间。从外面进房间,只有几只虫子,和要跨过一个满是死虫子的入口才能进房间,这两者是截然不同的。
办理入住的工作人员很好。空调开 10 分钟就停 30 分钟,热得让人难以忍受。我只睡了 3 个小时,但并不开心。房间里没有桌子,只有一把奇怪的矮椅子。没有微波炉。无障碍浴缸很棒。我们听到工作人员出去让聚会的人安静下来,以为我们会没事,但是空调不肯一直开着,所以我们能听到一切。凌晨 2:30 我们再次打电话反映人们的尖叫和叫喊,他们终于让人们停止了。那时,我在房间里汗流浃背,每隔几分钟就会被空调开关吵醒,这不是一次愉快的住宿。如果您决定住在这里,请注意:1. 设施非常干净,2. 床大部分都很舒服,3. 请自带风扇降温和控制噪音,4. 这是一个开放式布局,所有房间都向外开放。我们被告知如果早上9点到就可以退款,但为了在早上8点之前赶到活动现场,我们不得不提前退房。所以,并没有像前台说的那样获得部分退款,我们本来可以在车里睡一觉,这样会更好。这价格不值,尤其是没有早餐。:( 把这笔钱花在其他地方吧,你会感谢我的。
房间干净,床很舒服。工作人员友好且乐于助人。街道噪音很大,尤其是周五晚上的警笛声。此外,住在几户人家之外的人整晚甚至深夜都坐在外面的人行道上,大声说话,吸烟,无视“禁止吸烟”和“晚上10点后安静”的规定。烟雾弥漫到我们的房间,我10岁的儿子对烟味过敏,他对此感到不安,所以我打电话给前台。他们马上派人上来,要求那些人转移到吸烟区。他们进去大约半小时后才出来,声音比以前更大,烟雾也更大。那时我儿子已经睡着了,他们最终也进去了,所以我就没再打电话给前台。总而言之,这不是一次很好的体验,我不会再住在这里了。
空调恶作剧
当你不在房间时,他们的空调会自动关闭,而且公共区域都没有空调。回到酒店后,浑身燥热、精疲力竭,直到空调把房间降温到足够冷为止都无法入睡,这真是令人非常难受。
伊利之旅
我们入住伊利期间,因为要去水上乐园玩,这家酒店的客房非常舒适,我们六个人可以舒适地住在一起!员工、房间和舒适度都很棒,A++
没有典型的福利
我晚上很晚才到。我买了点吃的,却发现没有微波炉,也没有冰箱。我付了比 RED ROOF PLUS 更多的钱,却没有任何福利!!!!
酒店的客房装修精美,干净整洁。地理位置优越,草坪也很棒,适合我们家的狗狗玩耍。三床套房非常适合我们这个大家庭,而且价格也很合理。