酒店回复: Dear Martha,Thank you for taking the time to share your experience. We sincerely apologize that several aspects of your stay fell short of expectations, from the condition of the sofa bed to the lack of extra pillows and the limited breakfast setup. Your feedback is invaluable, and we understand how these issues affected your comfort and convenience. While there are certain limitations with amenities, we are committed to reviewing these concerns with our team to improve both cleanliness and guest services. We hope you will consider staying with us again, allowing us the opportunity to provide a more comfortable and satisfying experience in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
一切都很完美，工作人员也很友好。
2.0分
其他
原文
翻译提供方：Google
没有食物，没有冰
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酒店回复: Dear Guest, We’re sorry to hear that your experience did not meet expectations regarding food and ice availability. Our hotel offers a grab-and-go breakfast option and ice trays are available in the full-sized refrigerators. We apologize if this was not communicated clearly during your stay. Your comments will be shared with our team to improve guest information and service delivery. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
每 14 天进行一次清洁，所以这是一个缺点，但位置很好，工作人员都很友好。
每天早上早餐只有咖啡和松饼，但也没办法。你拥有的越多越好。
5.0分
商务出差
原文
翻译提供方：Google
都好
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Melissa, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
2.0分
商务出差
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Unfortunately, my experience was disappointing. From the moment I entered my room, I noticed that the kitchen furniture looked worn, with peeling edges, and there was no plate in the microwave.
The next evening when I returned, I realized my room had not been serviced—my bed had not been made, and no fresh towels were provided. I called the front desk to mention the issue since no one was there when I left earlier in the day. The young lady I spoke with said she would inform housekeeping but could not guarantee the room would be serviced. When I asked why, she explained they might be too busy.
When I came back later, the room still had not been serviced. I went to the front office to speak with the young lady in person, and she told me that one housekeeper had called out, leaving only one on duty, who chose not to service my room. I then requested clean towels, which she did provide.
Additionally, during the times I called while I was out, I was placed on hold for so long that I eventually had to call back repeatedly.
Despite all of this, I still chose to leave a small gift for the hotel—a set of 16 hangers and a measuring cup—items I had to purchase myself because the room did not have them.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. Your comments are important, and we regret that certain aspects of your stay did not meet your expectations. Although we do apologize that you were dissatisfied with our housekeeping services, please know that our housekeeping is done weekly to respect our guests’ privacy and offer minimal intrusion. Fresh towels, linens, and additional housekeeping can be requested at the front desk for a minimal fee. As part of our Select Suites experience, kitchenware is also kept at the front desk to ensure proper care, and our team is always glad to deliver items upon request. We hope to have another opportunity to provide a smoother visit.Sincerely,Hotel Management
1.0分
其他
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I’m not one to complain. But my stay here was awful.
Water was shut off for a whole day without informing me. I was met with annoyance when asked when it would come back on. I asked to speak to a manager and was told I could not. Tried to call the esa guest relations- not open, three days later, no one has returned my call. They also refused to give me linen for the pullout bed. Very poor customer service. No follow through when I asked for help. I ended up leaving two nights early and of course no refund.
Besides that, there was mold in the shower and the room stunk to high heaven, window wouldn’t open. I won’t be staying here or any extended stay again.
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酒店回复: Dear Guest, We appreciate you taking the time to share these concerns, and we are truly sorry that your visit did not reflect the level of care we aim to deliver. Your feedback highlights matters that require immediate attention, and we are sharing this with our team. We understand how frustrating this experience must have been, and your patience is valued as we look into it. We hope you will consider giving us another opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
3.0分
家庭亲子
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Though the property has kitchen amenities, there are no equipment readily at hand, you need to request them. The food to go like muffins and sachet oatmeal are controlled by the desk clerk, you have to point what you want and desk clerk will give it to you. The housekeeping is basically self service: throw the garbage on your own, ask for new towels to trade in for the used ones from the desk clerk. I also requested for housekeeping from the desk clerk but no one showed up.This probably how the hotel keeps the cost down but works for me for three nights of stay.
性介比很高的酒店
设施不错，但清洁程度不如乍一看那么好。沙发床铺展开后，床垫上沾满了污渍，泛着黄色的污渍，好像很久没洗了。
预订的是四人间，只有三个枕头，我去前台想加一个，结果他们说没有多余的枕头了。
最后，早餐也很糟糕。他们只提供咖啡机，前台后面有个架子，你需要请前台拿来你想要吃的东西。早餐的选择有：
小松饼、热巧克力包和速溶燕麦片，连牛奶都没有。只有热水，没有桌椅。为了避免站着吃东西，你必须回房间。
一切都很完美，工作人员也很友好。
没有食物，没有冰
每 14 天进行一次清洁，所以这是一个缺点，但位置很好，工作人员都很友好。
每天早上早餐只有咖啡和松饼，但也没办法。你拥有的越多越好。
都好
好的
Unfortunately, my experience was disappointing. From the moment I entered my room, I noticed that the kitchen furniture looked worn, with peeling edges, and there was no plate in the microwave.
The next evening when I returned, I realized my room had not been serviced—my bed had not been made, and no fresh towels were provided. I called the front desk to mention the issue since no one was there when I left earlier in the day. The young lady I spoke with said she would inform housekeeping but could not guarantee the room would be serviced. When I asked why, she explained they might be too busy.
When I came back later, the room still had not been serviced. I went to the front office to speak with the young lady in person, and she told me that one housekeeper had called out, leaving only one on duty, who chose not to service my room. I then requested clean towels, which she did provide.
Additionally, during the times I called while I was out, I was placed on hold for so long that I eventually had to call back repeatedly.
Despite all of this, I still chose to leave a small gift for the hotel—a set of 16 hangers and a measuring cup—items I had to purchase myself because the room did not have them.
I’m not one to complain. But my stay here was awful.
Water was shut off for a whole day without informing me. I was met with annoyance when asked when it would come back on. I asked to speak to a manager and was told I could not. Tried to call the esa guest relations- not open, three days later, no one has returned my call. They also refused to give me linen for the pullout bed. Very poor customer service. No follow through when I asked for help. I ended up leaving two nights early and of course no refund.
Besides that, there was mold in the shower and the room stunk to high heaven, window wouldn’t open. I won’t be staying here or any extended stay again.
Though the property has kitchen amenities, there are no equipment readily at hand, you need to request them. The food to go like muffins and sachet oatmeal are controlled by the desk clerk, you have to point what you want and desk clerk will give it to you. The housekeeping is basically self service: throw the garbage on your own, ask for new towels to trade in for the used ones from the desk clerk. I also requested for housekeeping from the desk clerk but no one showed up.This probably how the hotel keeps the cost down but works for me for three nights of stay.