This property appears to be circling the drain. The room we stayed in had peeling paint throughout. They have cut all amenities including breakfast, coffee, and even shampoo. A single bar of soap is all that is on offer.
With all that said, the room was clean. Management no longer cares about this place, but some cleaning person still takes their job seriously.
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酒店回复: Dear Linda, Thank you for your review. We’re sorry to hear that your experience did not reflect the standards we strive to maintain. The condition of the room and the lack of amenities you described are concerning, and we regret that you felt the property had been neglected. With that said, we appreciate your acknowledgment of the cleanliness. It’s clear that our housekeeping team remains committed to their work, and we’ll be sure to recognize them for their efforts. Should you consider staying with us again, we’d welcome the opportunity to provide a more positive and refreshed experience.Sincerely,Hotel Management
3.0分
家庭亲子
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The hotel felt tired. Late night check in took longer than it should have, since they close down the desk. Had it not been for another guest letting us in, we would have been left standing in the vestibule for 10+ minutes. Cigarette smoke smell in hallway..
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酒店回复: Dear Melissa, Thank you for sharing your experience. We sincerely regret the discomfort caused during your arrival and throughout your stay. Your observations offer us essential insight, and we’re actively working on improvements to ensure smoother access for late-night guests and a fresher environment throughout the property. We understand the importance of a welcoming and well-maintained atmosphere, especially at the end of a long journey, and we’re committed to addressing the concerns you’ve highlighted. We appreciate your time and candor, and we hope to provide you with a much-improved experience in the future. Sincerely,Hotel Management
1.0分
商务出差
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The worst hotel experience ever. I reserved a king bed room and was given a room with 2 full/queen beds, the floor was sticky, there was some unidentified white goo splattered on the chair, light switches and cabinets in the kitchen were dirty and sticky, food splattered on the ceiling, people outside loitering in the parking lot at weird hours of the night. I was traveling solo and didn’t feel safe OR clean at this place and after the first night I ended up staying somewhere else even though it was non refundable. 100% would not recommend. PHOTOS ON THE WEBSITE ARE MISLEADING
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酒店回复: Dear Alexis, We are truly sorry to hear about the disappointing and uncomfortable experience you had during your stay. The condition of the room and the overall environment you described fall far below the standards we aim to uphold. We regret the room assignment error and understand how frustrating and unsettling these concerns must have been, especially while traveling alone. Your comments have been shared with our team for immediate internal review, including housekeeping and security protocols. We appreciate your feedback and hope to have an opportunity to provide a significantly better experience in the future.Sincerely,Hotel Management
1.0分
其他
The room smelled
The mirror in the bathroom was filthy
The whole place just needs a makeover maybe ten years ago.
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酒店回复: Dear Guest,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of your room, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
4.0分
其他
It was an older place, but very clean and comfortable beds.
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酒店回复: Dear margaret, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re glad to hear you found your stay clean and the beds comfortable. While the property is older, it’s wonderful to know it still meets your needs. We appreciate your comments and look forward to your next visit for another pleasant experience.Sincerely, Hotel Management
2.0分
家庭亲子
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We expected a full kitchen and chose the place because of it, but were very disappointed to find that it was empty of any utensils, dishes, mugs, or pots. We even had to buy a coffemaker. Won't stay there again.
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酒店回复: Dear James,Thank you for sharing your feedback. We are sorry for not meeting your expectations with the kitchen amenities. We intend to provide a fully functional space for guests and to maintain cleanliness; these items, such as utensils, dishes, and cookware, are typically available upon request at the front desk. We try our best to communicate this information and have posted it clearly on our website as well so that our guests are well aware before booking. Your experience highlights an opportunity for better communication about this service, and sincere apologies are extended for any inconvenience caused. Your comments are invaluable and will be shared with the team to improve clarity and ensure future stays are more satisfactory. We hope that you might consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
1.0分
其他
Absolutely disgusting place, woke up to ants crawling on me
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酒店回复: Dear Guest,Thank you for sharing your feedback. Guest comfort and well-being are always a top priority, and it’s disheartening to hear your experience did not meet expectations. Your comments are being taken seriously, and the team is reviewing them to ensure standards are consistently upheld. We appreciate you bringing this to our attention, as it helps guide efforts to maintain a clean and welcoming environment. It’s our hope to have the chance to provide you with a much more positive stay in the future.Sincerely,Hotel Management
5.0分
其他
I had a nice stay.
Will visit again.
4.0分
商务出差
It was somewhat dark in the area, but the parking lot was well lit.
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酒店回复: Dear Tom,Thank you for your review! We are pleased to hear you found the parking lot at Extended Stay America well-lit. Your feedback about the area's lighting is appreciated, and we'll take it into account as we continue to enhance the guest experience. We hope to welcome you back for another great stay!Sincerely,Hotel Management
2.0分
其他
Terrible smell everywhere.
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酒店回复: Dear Shruti, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
This property appears to be circling the drain. The room we stayed in had peeling paint throughout. They have cut all amenities including breakfast, coffee, and even shampoo. A single bar of soap is all that is on offer.
With all that said, the room was clean. Management no longer cares about this place, but some cleaning person still takes their job seriously.
The hotel felt tired. Late night check in took longer than it should have, since they close down the desk. Had it not been for another guest letting us in, we would have been left standing in the vestibule for 10+ minutes. Cigarette smoke smell in hallway..
The worst hotel experience ever. I reserved a king bed room and was given a room with 2 full/queen beds, the floor was sticky, there was some unidentified white goo splattered on the chair, light switches and cabinets in the kitchen were dirty and sticky, food splattered on the ceiling, people outside loitering in the parking lot at weird hours of the night. I was traveling solo and didn’t feel safe OR clean at this place and after the first night I ended up staying somewhere else even though it was non refundable. 100% would not recommend. PHOTOS ON THE WEBSITE ARE MISLEADING
The room smelled
The mirror in the bathroom was filthy
The whole place just needs a makeover maybe ten years ago.
It was an older place, but very clean and comfortable beds.
We expected a full kitchen and chose the place because of it, but were very disappointed to find that it was empty of any utensils, dishes, mugs, or pots. We even had to buy a coffemaker. Won't stay there again.
Absolutely disgusting place, woke up to ants crawling on me
I had a nice stay.
Will visit again.
It was somewhat dark in the area, but the parking lot was well lit.
Terrible smell everywhere.