The breakfast was okay. Liked that it had eggs and sausage but the heater mustn’t have been working because they were cool. Also the potatoes were edible but dry and also cool. The room was nice but the LVT flooring was damaged and cool. I think that flooring might have been a good experiment but carpet is warmer and quieter making for a more cozy feeling. Parking and cleanliness was fine.
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酒店回复: Dear Jim,Thank you for taking the time to share your feedback and for rating your stay with us an 8/10. We appreciate your detailed comments, as they help us improve the guest experience.We apologize that the breakfast items were not served at the proper temperature. We will be reviewing our equipment and procedures to ensure the heaters are functioning correctly and that all hot foods are consistently served fresh and warm.Thank you as well for your feedback on the room flooring. We understand how important comfort is, and we will take your comments into consideration as we continue to improve and update our guestrooms.We are glad to hear that you were pleased with the parking and cleanliness during your stay.We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Comfort Inn & Suites East Syracuse – Carrier Circle
3.0分
情侣出游
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Didn’t like the fact that the elevator was still moving when the doors opened. My hotel rooms deadbolt did not work. The hotel had a really odd smell through the entire hotel. But the front counter staff was extremely friendly and nice.
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酒店回复: Dear Rebecca,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the elevator safety concern, the non-functioning deadbolt in your room, and the unusual odor throughout the hotel. These are certainly not the standards we strive for, and we appreciate you bringing them to our attention so we can address them immediately.We are glad to hear that our front desk team made a positive impression, and we will be sure to share your kind words with them. Your feedback helps us improve, and we hope you will give us another opportunity to provide you with a safe, comfortable, and enjoyable stay in the future.Thank you again for choosing to stay with us
3.0分
情侣出游
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The room was ok, but dated. The a/c did not push any cool air. The grounds had not been cut for a while and there was a lot of garbage and animal feces throughout the grounds. Staff were friendly. The breakfast buffet looked pretty decent.
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酒店回复: Dear Shelley,Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations and for the issues you noticed with the A/C, grounds, and cleanliness. Your comments are very important to us, and we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made.We are glad to hear that you found our staff friendly and enjoyed the breakfast buffet. Your feedback helps us enhance the guest experience, and we hope you will consider giving us another opportunity to provide a more comfortable stay in the future.Sincerely,Sonia Shqair
满意满意满意
糟糕的经历。
我预订的是双人间，结果他们给了我一间单人间。
前台接待员态度生硬，根本不想帮忙，一直说她帮不了我。
我以前在酒店工作过，她甚至都不愿意查看或尝试帮我们安排房间。
最后，我们离开了这家酒店，去了另一家。
前台接待员似乎毫不在意，毫不在乎。她把一切都推卸给了*******。
我到达时，前台人员正在开免提电话。他没有让对方稍等，而是一边给我办理入住一边自言自语，一次也没有跟我打招呼，也没有主动回答我的任何问题。
我喜欢房间的干净整洁，工作人员热情友好。但是，房间隔音效果不好。
工作人员态度友善，但卫生状况令人失望。这栋楼需要好好修缮一下。
非常吵闹。
房间里有股烟味。
员工服务非常好。
房间没有热水。工作人员态度极其恶劣。
The breakfast was okay. Liked that it had eggs and sausage but the heater mustn’t have been working because they were cool. Also the potatoes were edible but dry and also cool. The room was nice but the LVT flooring was damaged and cool. I think that flooring might have been a good experiment but carpet is warmer and quieter making for a more cozy feeling. Parking and cleanliness was fine.
Didn’t like the fact that the elevator was still moving when the doors opened. My hotel rooms deadbolt did not work. The hotel had a really odd smell through the entire hotel. But the front counter staff was extremely friendly and nice.
The room was ok, but dated. The a/c did not push any cool air. The grounds had not been cut for a while and there was a lot of garbage and animal feces throughout the grounds. Staff were friendly. The breakfast buffet looked pretty decent.