The chairs to lay on in the pool area were gross they had sweat and sunscreen stained all over them.
I booked my room on ******* and the hotel charged me 200$ more per night than the rate on Expedias website. I didn’t realize it till I got the bill.
The hotel charged me 529$ per night and when I booked it through ******* it said it was only 324.28$ a night.
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酒店回复: Dear Matthew,Thank you for sharing your feedback, and I sincerely apologize for the disappointing aspects of your recent stay with us here at Claremont Resort & ClubPlease know, I’m truly sorry to hear about the condition of the poolside chairs. That’s not the standard of cleanliness we strive to maintain, and I’ve already asked our team to inspect and refresh all loungers to ensure they’re spotless and welcoming for every guest.Regarding the room rate discrepancy, I completely understand your frustration as the booking process should be seamless, and unexpected charges are never acceptable. I’d like to personally look into this for you as we want to do everything, we can to resolve the issue and ensure you’re treated fairly.In addition, we certainly value your visit, and I trust we will have the opportunity to restore your trust in a future stay.Warmest regards, and apologies,Edward Roe,General Manager,Claremont Resort & Club.
5.0分
其他
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The staff was super accomodating. When I mentioned that street noise from my initial room was a bit annoying , they immediately offered me a room away from the street. They aim to please.
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酒店回复: Dear Mr. Mitrani,Thank you for choosing to stay with us here at Claremont Resort and Club, and for taking the time to share your kind feedback.We’re delighted to read how our team was able to promptly assist in relocating you to a quieter room. Your comfort is our top priority, and it’s wonderful to know how our team’s attentiveness made a positive impact on your experience.As a 110-year-old iconic and stately property, we take great pride in blending timeless elegance with personalized service. Your recognition of our team’s dedication means a great deal to all of us.I trust we will be able to welcome you back soon for another memorable stay.Warmest regards,Edward Roe,General Manager,Claremont Resort and Club.
4.0分
家庭亲子
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Lovely facilities. They did offer an upgrade for a fee. Not worth it. The room was nice but not worth the $200 up charge. I feel like I was taken. Don’t up grade!
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酒店回复: Dear Robyn,Thank you for sharing your recent experiences while with us here at Claremont Resort & Club, and thank you too for your thoughtful feedback. We're so glad you enjoyed our lovely facilities and chose to spend your weekend at our Resort.Please know, I’m truly sorry to read how the upgrade didn’t meet your expectations. Your perspective is incredibly valuable, and we take it to heart as we continuously strive to ensure every guest feels their experience is worth every moment and every dollar. We’ll be reviewing our upgrade offerings to ensure they deliver clear value and delight.I trust we will have the opportunity to welcome you back soon,Warmest regards, and yours sincerely, Edward Roe,General Manager,Claremont Resort & Club.
商务出行预定，入住快捷，环境较好，适合差旅和家庭出行，卫生很好，工作人员很友好，服务非常到位，强烈推荐。
离加州大学伯克利分校最近也最好的酒店。
如果您想在东湾找一个靠近伯克利或奥克兰的酒店，这是最好的选择。
环境好 服务好
设施齐全的高档酒店。酒吧和餐厅都很不错。
不推荐这家酒店。我预订的是带海湾景的菲利克斯大床房，结果他们给了我们一间降级房，淋浴间非常小，浴室门都快碰到马桶了，连一个人都挤不下。
他们提供了免费早餐，但房间比我们付的钱少得多。
对这种服务很不满意。
他们应该全额退款，因为这根本不是我付钱预订的房间。
停车费过高。入住前房间没有打扫干净。VIP咖啡仅限凌晨4点到6点供应？其他时间都很贵。
The chairs to lay on in the pool area were gross they had sweat and sunscreen stained all over them.
I booked my room on ******* and the hotel charged me 200$ more per night than the rate on Expedias website. I didn’t realize it till I got the bill.
The hotel charged me 529$ per night and when I booked it through ******* it said it was only 324.28$ a night.
The staff was super accomodating. When I mentioned that street noise from my initial room was a bit annoying , they immediately offered me a room away from the street. They aim to please.
Lovely facilities. They did offer an upgrade for a fee. Not worth it. The room was nice but not worth the $200 up charge. I feel like I was taken. Don’t up grade!