酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not match the warm and welcoming atmosphere you remembered from before. Providing friendly and attentive service has always been a cornerstone of our guest experience, and it's disappointing to hear we may have fallen short during your stay.Your comments have been shared with our team, and we’re using them as an opportunity to reflect and improve. We genuinely appreciate returning guests like yourself, and we hope you'll consider giving us another chance to provide the level of service you remember and deserve.

酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear you found the property decent, but we’re sorry to learn that the cleanliness fell short of your expectations. This is not the experience we aim to provide, and we’ll be reviewing this with our housekeeping team to ensure improvements are made.We also apologize for the inconvenience with the incidental hold and the confusion around your payment method. That’s understandably frustrating, and we appreciate you bringing it to our attention. If the holds have not been released or if you need any assistance, please feel free to reach out to us directly and we’ll be happy to help resolve it.Thank you again for your comments—we hope to have the opportunity to provide you with a smoother, more seamless stay in the future.

酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you loved your room and that our team made such a positive impression. It’s great to know you enjoyed every part of your stay. We truly appreciate your kind words and hope to welcome you back again soon!