酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not match the warm and welcoming atmosphere you remembered from before. Providing friendly and attentive service has always been a cornerstone of our guest experience, and it's disappointing to hear we may have fallen short during your stay.Your comments have been shared with our team, and we’re using them as an opportunity to reflect and improve. We genuinely appreciate returning guests like yourself, and we hope you'll consider giving us another chance to provide the level of service you remember and deserve.
4.0分
家庭亲子
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I really enjoyed my stay at Le Méridien! The lobby and room were beautiful — stylish, comfortable, and had a great atmosphere throughout. The overall environment felt upscale and relaxing. The only thing that stood out was the bathroom — it felt a bit out of place and didn’t quite match the rest of the elegant decor. Otherwise, a wonderful experience!
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酒店回复: Thank you so much for taking the time to share your experience at Le Méridien. We're delighted to hear that you enjoyed your stay and found the lobby and room to be stylish, comfortable, and inviting. Creating an upscale and relaxing atmosphere is something we take great pride in, and it's wonderful to know that it resonated with you.We appreciate your feedback regarding the bathroom décor. Your comments are valuable and will certainly be shared with our team as we continuously look for ways to improve and enhance our guest experience.We hope to welcome you back again soon for another memorable stay!
3.0分
其他
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my room was not clean, There were dirty towel left from the previous guest rolled up in the closet. Told front desk twice. I had to go get my own towels for me and my guest. Front desk never answered phone. I received an email about times of resturant and bar opening and closing. times were incorrect. Follwed time in email. Restuarant was closed by times followed in email. Not a good experience
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酒店回复: Thank you for bringing these concerns to our attention. I’m very sorry to hear about your experience—it’s clear we did not meet your expectations or our own standards during your stay.Please accept our sincere apologies for the cleanliness issue in your room and the inconvenience you faced trying to get clean towels. This is absolutely not the level of service we strive to provide, and we take this feedback very seriously. I’m also sorry for the confusion caused by the incorrect restaurant and bar hours in the email you received. We understand how frustrating that must have been, especially when planning your time.Your comments have been shared with both our housekeeping and front desk teams, as well as our communications team, so that we can address these issues directly and ensure they are not repeated.We truly value your feedback and hope you might give us another opportunity to provide the experience you rightfully expected.
2.0分
其他
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Upon arrival to the hotel there were a bunch of people and cars blocking the entrance so we pulled up to check-in and unloaded the best we could with the cars and people blocking the entrance. Mitzi approached over vehicle and said you know you’re in the way.
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear about the inconvenience you faced upon arrival, and I understand how frustrating it must have been to deal with congestion at the entrance, especially during check-in.Please know that it is always our intention to provide a smooth and welcoming arrival experience. I also want to apologize for the interaction you had with a member of our team. Your feedback has been shared with our staff so we can ensure that all guest interactions are handled with greater empathy and professionalism moving forward.
工作人员非常迅速地满足了我们所有的需求。微波炉在楼下，他们不得不给我们搬来一个冰箱，而且游泳池也不干净。但我们住得很愉快，第二天早上他们还免费赠送了我们一顿丰盛的早餐。
服务很棒。地理位置也很好，旁边有购物中心和餐厅。可惜泳池没开。下次还会再来的。
这是我们第一次入住这家酒店，我们肯定还会再来的。酒店很干净，服务也很友好……我们都非常喜欢！
我们这次的住宿体验简直太棒了！员工们都非常友好，尤其是酒吧的服务人员！我们在这里尽情体验了酒店的所有设施，玩得很开心。我们一定会再来入住的！
太喜欢这家酒店了！😍 员工非常友好，房间也很干净。10分好评，我肯定还会再来的！
位置绝佳，员工友好。下次还会再预订。
与我在新冠疫情之前住在那里的记忆相比，我注意到的第一件事是工作人员不再那么友好了。
I really enjoyed my stay at Le Méridien! The lobby and room were beautiful — stylish, comfortable, and had a great atmosphere throughout. The overall environment felt upscale and relaxing. The only thing that stood out was the bathroom — it felt a bit out of place and didn’t quite match the rest of the elegant decor. Otherwise, a wonderful experience!
my room was not clean, There were dirty towel left from the previous guest rolled up in the closet. Told front desk twice. I had to go get my own towels for me and my guest. Front desk never answered phone. I received an email about times of resturant and bar opening and closing. times were incorrect. Follwed time in email. Restuarant was closed by times followed in email. Not a good experience
Upon arrival to the hotel there were a bunch of people and cars blocking the entrance so we pulled up to check-in and unloaded the best we could with the cars and people blocking the entrance. Mitzi approached over vehicle and said you know you’re in the way.