酒店回复: Dear Dana, Thank you for being our guest. It is glad that you were pleased with the exceptional service shown by one of our front desk team's associates. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness issues in the room is another sad thing that should not have happened. Please let us discuss this with the housekeeping team and ensure this act is never repeated. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
酒店回复: Dear Tonya, Thank you for being our guest and sharing your candid review. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and upkeep, and we are sorry this was not your experience. Moreover, we regret your suite did not have the amenities you desired. We will discuss your concerns with the concerned teams to see what went wrong and ensure future guests are not similarly impacted. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
这是一处比较老的建筑，所以有点破旧，但它仍然发挥了其用途。
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酒店回复: Dear Nels, Thank you for choosing Extended Stay America. We're glad to hear that our property served its purpose for your stay. While we strive to maintain our facilities, we appreciate your understanding of the challenges posed by our property's condition. Your feedback is valuable to us, and we look forward to welcoming you back for another positive experience.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
房间非常破旧，马桶冲水不畅，提供的冰箱生锈了
3.0分
情侣出游
The staff was fine. The accommodations were fair. The beds were terribly hard and the sheets rough.
Coffee needs improvement.
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酒店回复: Dear Guest, We appreciate your feedback and value you taking the time to share your thoughts. While we are glad you found our team pleasant and the accommodations acceptable, we understand some parts of your stay did not provide the comfort you expected. Your input regarding the bedding and coffee will be shared so we can make adjustments that enhance our guests’ experience. We look forward to welcoming you back for a more comfortable visit.Sincerely,Hotel Management
4.0分
家庭亲子
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Sound carried through walls. Could hear people next door. Very thin blanket on bed. Tub had cracks in it. Looked dirty, but it was just the cracks in tub. Very nice staff. Room was very clean.
4.0分
商务出差
Quiet, Convenient, Comfortable bed, Clean. Nice staff member that checked me in. Small breakfast to go bar but enough for me.
5.0分
其他
Check in was fast and easy. Room was clean and hotel is conveniently located.
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酒店回复: Dear Rachel, Thank you for your kind review! We’re delighted to hear that your check-in experience was smooth and that your room met expectations. It is nice to know that our location worked well for your needs. Extended Stay America looks forward to welcoming you back soon!Sincerely, Hotel Management
5.0分
其他
This hotel met our needs for one night just passing thru! Only wish it would of been queen beds and not double beds!
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酒店回复: Dear Walter, We’re glad your overnight stop was just what you needed and that we could provide a convenient stay during your travels. At Extended Stay America, we strive to offer a restful and hassle-free experience, and your comments about the bed size are genuinely appreciated. Feedback like yours helps us continue enhancing guest comfort. We hope to see you again the next time you’re in the area.Sincerely,Hotel Management
4.0分
其他
The room was old. Beds were clean, bathroom could use a good overall cleaning. Sofa bed was horrible, mattress should be thrown away.
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酒店回复: Dear Guest, Thank you for staying with us. We’re pleased that the bedding met your expectations and appreciate your insights on areas needing improvement. Your comments will be shared with our team for review. We strive for excellence and hope you consider another visit to Extended Stay America for an even better experience.Sincerely,Hotel Management
我喜欢这里的员工。他们很棒。我遇到的唯一问题是厨房和浴室的地板又粘又脏。我重新清洁了地板，我用过的白毛巾上全是黑色粘糊糊的东西。不知道他们为什么不清理它们，因为他们显然已经打扫了房间。
房间不是很干净，地毯很脏，有污渍。浴室地板很脏。没有便利设施……没有吹风机。没有洗发水或护发素。不得不跑一趟。有肥皂。没有电梯，所以带着沉重的行李爬两层楼梯是难以忍受的。
这是一处比较老的建筑，所以有点破旧，但它仍然发挥了其用途。
房间非常破旧，马桶冲水不畅，提供的冰箱生锈了
The staff was fine. The accommodations were fair. The beds were terribly hard and the sheets rough.
Coffee needs improvement.
Sound carried through walls. Could hear people next door. Very thin blanket on bed. Tub had cracks in it. Looked dirty, but it was just the cracks in tub. Very nice staff. Room was very clean.
Quiet, Convenient, Comfortable bed, Clean. Nice staff member that checked me in. Small breakfast to go bar but enough for me.
Check in was fast and easy. Room was clean and hotel is conveniently located.
This hotel met our needs for one night just passing thru! Only wish it would of been queen beds and not double beds!
The room was old. Beds were clean, bathroom could use a good overall cleaning. Sofa bed was horrible, mattress should be thrown away.