Clean, with friendly staff and good food. Our room was above the lobby, and could be quite noisy at times. A luggage stand and earplugs would be appropriate to offer.
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酒店回复: Hello, I greatly apologize for the noise from the lobby, disturbing you,Thank you for your feedback we will use this to improve the overall stay for our guests. And we look forward to seeing you again.
5.0分
其他
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The hotel is stunning!! We enjoyed our stay so much. The beds are so comfortable and the pillow are actually full size unlike many hotels! The staff is phenomenal and so friendly! This will be my go to stay every time I come to RI!
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found the hotel stunning, the beds comfortable, and the pillows just right. Our team takes great pride in providing exceptional service, so it means a lot to know you felt welcomed and cared for. We look forward to being your go-to destination whenever you’re in Rhode Island!
4.0分
其他
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The staff were super friendly and professional. The building itself was neat. The room was clean, the bed was firm yet soft, and there was minimal noise. Additionally, the on-site restaurant offered pretty tasty food at reasonable prices.
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酒店回复: Thank you for sharing your feedback, Jodi. We’re glad you enjoyed our welcoming team, comfortable accommodations, and the offerings at our on-site restaurant. Your comments are appreciated and help us continue to improve the guest experience. We hope to have the opportunity to welcome you again.
5.0分
情侣出游
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Everything was great! Room was clean, bright and tastefully decorated! Shower head/pressure was great! Mornings were quiet and pleasant, and the restaurant downstairs was excellent with an amazing and helpful staff. The stafff at the front desk was friendly and helpful! We’ll be back for sure in the near future, and I can’t wait!
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted you had such a pleasant experience at The Loom Hotel, Tapestry Collection by Hilton and enjoyed everything from our comfortable rooms to our friendly team members. It’s great to hear you also loved the restaurant downstairs. We look forward to welcoming you back very soon.
4.0分
朋友出游
The bathroom has no proper door (only a sliding piece of wood) and if someone showers with the lights on, you can see EVERYTHING.
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酒店回复: Ryleigh, we appreciate you taking the time to share your feedback. We regret to hear about your privacy concerns regarding the bathroom setup. Please know your feedback is invaluable, and such details would be discussed with our team as we continually strive to enhance our guest experience. We hope for another opportunity to better serve you in the future.
1.0分
其他
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Probably one of the worst stays I have ever had. For over a week we requested early check-in and didn’t get into our room until 9:30 PM. While others in our group also requested early check-in and got into their rooms early. We were advised to use the fitness area to change for the wedding we were going to and told that we didn’t need a key pass to get in the fitness area when in fact we did need a key pass. We happen to follow another hotel member into the fitness area so that we could get dressed. We didn’t get the room until 9:30 PM. We didn’t get a pass until almost 11 to put on our car, and then we didn’t have enough towels in the room. We requested more towels in the morning and never got them. When we checked out we told them how disappointed we were and no apologies were ever given. Nothing was compensated. We even requested a complimentary breakfast and they said they couldn’t do that because the food and drink were separate. Overall disappointing!
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酒店回复: Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience you encountered during your stay. This is not the level of service we strive to provide, and we deeply regret that we fell short in so many areas—from the delayed check-in to the lack of communication and amenities.We’d like the opportunity to make this right. Could you please share your email address with us so we can reach out directly and discuss how we can better address your concerns?
房间温馨时尚，艺术气息独特。员工友好乐于助人，地理位置优越，方便探索普罗维登斯。
很干净，但是淋浴水压有点弱。
我真心实意地表达了我对最近入住The Loom酒店的满意之情。从我抵达的那一刻起，一切都让我感到无比贴心、热情，而且酒店管理得井井有条。
办理入住手续非常顺利且专业，前台团队立刻展现出热情、高效且真诚好客的氛围。经过一天的长途旅行，能遇到如此关心客人体验的工作人员，真是令人倍感舒心。在整个入住期间，每一次互动都始终如一：友好、周到、积极主动，却又不显得突兀。无论是简单的询问、请求，还是在走廊里偶遇工作人员，都能感受到他们专业的态度和友善的举止。如此始终如一的服务水平在整个团队中实属难得，也让我的入住体验轻松无比。
我的房间一尘不染，安静舒适。床和床上用品都非常棒，我的睡眠质量也超出了预期。我还很欣赏一些细节之处——维护良好的设施、干净的浴室、强劲的水压，以及既实用又舒适的布局。很明显，客房服务人员对自己的工作非常自豪。房间维护得井井有条，给人一种宁静而精致的感觉。公共区域干净整洁，令人倍感舒适，整体氛围既高档又温馨。我尤其欣赏酒店的安全有序，即使在繁忙时段也是如此。早餐/餐厅体验非常棒——食材新鲜，摆盘精美，为美好的一天开了个好头。服务也和酒店其他方面一样出色。酒店位置也是一大优势——交通便利，出行方便，所有需要的设施都近在咫尺。这让我的整个旅程更加顺畅。
总而言之，这是我很久以来住过的最好的酒店之一。感谢你们从始至终都提供了真正高品质的住宿体验。下次来普罗维登斯，我一定会再次入住。
比一年多前上次来的时候好多了！
Clean, with friendly staff and good food. Our room was above the lobby, and could be quite noisy at times. A luggage stand and earplugs would be appropriate to offer.
The hotel is stunning!! We enjoyed our stay so much. The beds are so comfortable and the pillow are actually full size unlike many hotels! The staff is phenomenal and so friendly! This will be my go to stay every time I come to RI!
The staff were super friendly and professional. The building itself was neat. The room was clean, the bed was firm yet soft, and there was minimal noise. Additionally, the on-site restaurant offered pretty tasty food at reasonable prices.
Everything was great! Room was clean, bright and tastefully decorated! Shower head/pressure was great! Mornings were quiet and pleasant, and the restaurant downstairs was excellent with an amazing and helpful staff. The stafff at the front desk was friendly and helpful! We’ll be back for sure in the near future, and I can’t wait!
The bathroom has no proper door (only a sliding piece of wood) and if someone showers with the lights on, you can see EVERYTHING.
Probably one of the worst stays I have ever had. For over a week we requested early check-in and didn’t get into our room until 9:30 PM. While others in our group also requested early check-in and got into their rooms early. We were advised to use the fitness area to change for the wedding we were going to and told that we didn’t need a key pass to get in the fitness area when in fact we did need a key pass. We happen to follow another hotel member into the fitness area so that we could get dressed. We didn’t get the room until 9:30 PM. We didn’t get a pass until almost 11 to put on our car, and then we didn’t have enough towels in the room. We requested more towels in the morning and never got them. When we checked out we told them how disappointed we were and no apologies were ever given. Nothing was compensated. We even requested a complimentary breakfast and they said they couldn’t do that because the food and drink were separate. Overall disappointing!