酒店回复: Dear Weijian, Thank you for your recent stay and for taking the time to post your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

酒店回复: 亲爱的爱德华：对于您近期的入住体验，我们深表歉意，尤其是在经历了如此漫长而令人疲惫的旅程延误之后。我们完全理解您在深夜抵达酒店，并面临系统故障带来的额外挑战是多么令人沮丧。为了保障所有客人的安全和隐私，洗手间仅限客房使用，但我们很遗憾因此给您带来了不便。请知悉，我们正在积极改进我们的流程和沟通方式，以便在出现意外情况时更好地支持我们的客人。我们真诚地珍惜您过去的信任，并希望您未来能再次给我们机会，为您提供舒适顺畅的体验。此致，酒店管理层

酒店回复: 尊敬的Laurel，感谢您分享您的反馈，并感谢您对我们此次入住的整洁和安静氛围的认可。对于您在客房设施、厨房设置以及早餐选择有限方面遇到的不便，我们深表歉意。您的意见非常重要，我们已与我们的团队分享，以帮助我们提升宾客体验，并确保未来能更好地做好准备。很遗憾未能达到您的期望，希望您能再次给予我们机会，让我们为您提供更完善、更舒适的住宿体验，更好地体现我们一贯的品质和服务。此致，酒店管理层

酒店回复: 亲爱的梅丽莎：对于您的入住体验未能达到预期，我们深感抱歉。我们深知顺利抵达和温馨的环境对每位宾客都至关重要，很遗憾您的入住体验未能体现这一点。您的顾虑对我们至关重要，我们将与我们的团队一起努力解决这些问题，以改善沟通，提升整体宾客体验。虽然我们在前台提供厨具，以确保为每位宾客提供新鲜烹制的餐食，但我们承认，在您入住期间，我们本应清楚地向您解释这一点。非常感谢您的反馈，并希望您能再给我们一次机会，让我们证明我们致力于提供卓越的服务。此致，酒店管理层

酒店回复: Dear Guest, Thank you for your feedback. We're glad to hear that check-in was smooth, but we regret that the bed did not meet your expectations. We understand the importance of a comfortable stay, and we appreciate your patience. We look forward to providing a refreshed and updated stay at Extended Stay America. We appreciate your insights and hope to welcome you back soon. Sincerely,Hotel Management

酒店回复: Dear Lindsay, Thank you for taking the time to share your experience. We’re pleased to hear you found our staff friendly and appreciated the comfort provided by the AC during your stay. We sincerely apologize for the inconvenience caused by the elevator being out of service, limited food options, and the temporary parking lot closure due to maintenance. Your feedback is extremely valuable as it helps us identify areas for improvement. We are actively working to enhance our amenities and ensure a more seamless experience for all our guests. We truly appreciate your understanding and patience. We hope to welcome you back soon for a better visit.Sincerely,Hotel Management

酒店回复: Dear Melisa,Thank you for sharing your feedback. We apologize for the lack of dishes in your room and the limited breakfast options, especially regarding the coffee creamer. Your comments have been shared with our team to ensure we improve the guest experience in these areas. We also regret that your room did not meet the cleanliness standards you expected based on previous stays. Please know that we are committed to making necessary improvements. While we understand your decision to explore other options, we hope you will reconsider and give us another opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management

酒店回复: Dear Cianalynn, Thank you for your candid feedback. We are sorry your experience did not meet expectations, especially regarding cleanliness and space. We also understand your concerns about the odors and will address them with our team. Your comments are valuable in helping us improve, and we hope to offer you a better stay in the future.Sincerely,Hotel Management

酒店回复: Dear Alex,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your stay. This is certainly not the standard of service we strive to provide. We understand how distressing it must have been to arrive with a confirmed reservation only to face such issues. Please be assured that we are addressing this with our team to prevent any recurrence. Your feedback is valuable, and we hope to restore your confidence in our service in the future.Sincerely,Hotel Management