Stayed for a wedding, was able to check in earlier. The room was spacious and comfortable. The only thing was that some pillows seemed as they haven’t been changed as there was some black marks on the pillow cases.
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酒店回复: Thank you for your review I will pass on your thoughts to our staff to resolve your concers.
4.0分
情侣出游
Nice staff, nice decorations. The bathroom fan triggered by the light was super loud but it worked.
酒店回复: Thank you for your review, come back and see us again!!!
3.0分
家庭亲子
When I pulled down the sheets, I saw black spots on the sheets, like mascara . The sheets were all wrinkled like they were used and they just covered them up.
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酒店回复: Thank you for your review, I apologize your experience did not meet your standards, I will pass on your thoughts to the rest of the staff to ensure this does not happen again.
3.0分
家庭亲子
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The room was clean but the hallways had like an "old" smell to it... which is fine, we only needed to stay for one night. The front desk lady at check-in was very nice. However, the following day went down to breakfast and my child wanted cereal. There wasn't any milk left so I went to the front desk (different lady) to ask if someone could refill the milk. She told me someone was in there. I literally came from the breakfast area so I knew there wasn't anyone working in there, which I told her there wasn't anyone there. She proceeded to tell me there is someone in there and pointed to the breakfast area. Ok, whatever. I walk back to the area and still don't see anyone. There's a "staff only" door so I knocked but nobody opened. I went back to the front and let her know again that nobody is in there to refill. She told me again that someone is in there and if not then there's the "Staff only" door and knock on it. I told her I did that already and nobody came to the door. This entire time she's sitting at the front and have just been giving an attitude from our initial conversation. She finally got up and found the lady. The lady working the breakfast area was nice so I give it that but the 2nd front desk lady is a no-no. I would suggest getting up from the front to check the area even if someone might be in there refilling- that's just common courtesy. Also, there was nobody else in the front except me so she wasn't busy with helping other customers with check-in/checkout.
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酒店回复: Thank you for your review, I am so sorry if I seemed to have an attitude with you that was not my intention by any means, I have a pretty significant injury that makes getting up and down incredibly painful that is the only reason I didnt immediatly get up. We do have a breakfast attendant that I didnt realize was not where she normally is so I do sincerly apologize that you had to wait for some milk.
4.0分
其他
Only complaint is my room was very close to the lobby. Got woke up to staff making breakfast etc.
酒店回复: Thank you for your review come back and visit us anytime
4.0分
其他
Centrally located, comfortable bed, and clean room. Perfect for a 1-2 night stay. Property overall could use some updating. Breakfast was just OK.
酒店回复: Thank you for your review come back and visit anytime!
1.0分
其他
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Never ever
Despicable service. Never ever experienced something like it. Smelly. Loud construction. Dirty pillow cases. Dark smelly rooms. Customer service was absolutely terrible. Didn’t even stay the night. Left after 20 mins and the hotel won’t give the money back.
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酒店回复: Thank you for your review, I apologize your experience did not meet your expectations.
2.0分
商务出差
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Only suitable for very very deep sleepers.
Terrible stay at La Quinta. Hardly slept because of noisy guests and paper thin walls. When i eventually gave up trying to sleep and went to the gym at 4am, imagine my surprise to discover the noise was coming from a member of staff. I am waiting to hear if they will give us a refund.
酒店回复: I am so sorry your stay did not meet your expectations
2.0分
其他
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Places not to stay again
The toilette wouldn't flush and they gave us a plunger. I checked out two days earlier than we had paid for and made other arrangements for the remainder of our trip.
We were in town for funeral this added stress wasn't needed.
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酒店回复: Dear Randall,Sorry for the extra stress your stay put on you. we here at la quinta strive to give our guests a stress free environment and im sorry you didnt recieve that. i will pass this message on to my co workers.
4.0分
商务出差
Two floor property with no elevator. Room was clean and well kept. Staff was pleasant. Breakfast area clean but a bit crowded. Easy access to highway.
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酒店回复: Joel, thank you for your review I will pass your thoughts onto our staff!
Great but check your pillows
Stayed for a wedding, was able to check in earlier. The room was spacious and comfortable. The only thing was that some pillows seemed as they haven’t been changed as there was some black marks on the pillow cases.
Nice staff, nice decorations. The bathroom fan triggered by the light was super loud but it worked.
When I pulled down the sheets, I saw black spots on the sheets, like mascara . The sheets were all wrinkled like they were used and they just covered them up.
The room was clean but the hallways had like an "old" smell to it... which is fine, we only needed to stay for one night. The front desk lady at check-in was very nice. However, the following day went down to breakfast and my child wanted cereal. There wasn't any milk left so I went to the front desk (different lady) to ask if someone could refill the milk. She told me someone was in there. I literally came from the breakfast area so I knew there wasn't anyone working in there, which I told her there wasn't anyone there. She proceeded to tell me there is someone in there and pointed to the breakfast area. Ok, whatever. I walk back to the area and still don't see anyone. There's a "staff only" door so I knocked but nobody opened. I went back to the front and let her know again that nobody is in there to refill. She told me again that someone is in there and if not then there's the "Staff only" door and knock on it. I told her I did that already and nobody came to the door. This entire time she's sitting at the front and have just been giving an attitude from our initial conversation. She finally got up and found the lady. The lady working the breakfast area was nice so I give it that but the 2nd front desk lady is a no-no. I would suggest getting up from the front to check the area even if someone might be in there refilling- that's just common courtesy. Also, there was nobody else in the front except me so she wasn't busy with helping other customers with check-in/checkout.
Only complaint is my room was very close to the lobby. Got woke up to staff making breakfast etc.
Centrally located, comfortable bed, and clean room. Perfect for a 1-2 night stay. Property overall could use some updating. Breakfast was just OK.
Never ever
Despicable service. Never ever experienced something like it. Smelly. Loud construction. Dirty pillow cases. Dark smelly rooms. Customer service was absolutely terrible. Didn’t even stay the night. Left after 20 mins and the hotel won’t give the money back.
Only suitable for very very deep sleepers.
Terrible stay at La Quinta. Hardly slept because of noisy guests and paper thin walls. When i eventually gave up trying to sleep and went to the gym at 4am, imagine my surprise to discover the noise was coming from a member of staff. I am waiting to hear if they will give us a refund.
Places not to stay again
The toilette wouldn't flush and they gave us a plunger. I checked out two days earlier than we had paid for and made other arrangements for the remainder of our trip.
We were in town for funeral this added stress wasn't needed.
Two floor property with no elevator. Room was clean and well kept. Staff was pleasant. Breakfast area clean but a bit crowded. Easy access to highway.