酒店回复: Aloha and thank you for your candid feedback. I am so sorry this was your experience with us. That is certainly not how we want our guests to enjoy Palms at Wailea. We are addressing your concerns about the fridge and the cleanliness with appropriate teams. Again, I am sorry and I hope we have the opportunity to serve you in the future. Safe travels
2.0分
其他
原文
翻译提供方：Google
公寓开始漏水，水来自空调或楼上的单元，整个走廊和主浴室都在漏水
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酒店回复: Aloha Joshua, I am so sorry your stay was not as amazing as it should have been. I appreciate your call the evening before your departure. We had the team in the unit that following day to address the flooding. Again, I am so sorry and I hope we have the opportunity to serve you again in the future. Safe travels
3.0分
家庭亲子
原文
翻译提供方：Google
没有沟通。没有信号。
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酒店回复: Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.
2.0分
家庭亲子
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The property was listed with Air Conditioning, but we and all 10 other couples that we travelled with were shocked to find only AC in the main bedroom. When I called *******, I was told that in the fine print it said AC in main area at an additional cost. Pretty ridiculous. It was beyond hot and uncomfortable in the unit and made the stay unpleasant. Also, the units were very dated. We didn't have hot water for the first 2.5 days and then the tank needed to be replaced. Had to keep calling the front desk for updates only to hear that they would get back to me.
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酒店回复: Mahalo for staying with us and for your candid feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I know the team worked to get the hot water heater repaired/replaced as quickly as we could, as you had noted you did not want to move. I will also check the website verbiage to make sure the air conditioning information is more prominent. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.
4.0分
情侣出游
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Very nice and cozy place. It was very clean and our room had a very modern look. Only complaint was that it was a little hot even though it does have air conditioning. It just didn’t seem to cool the whole room effectively. It is more than tolerable though and fine during the evening. Also don’t expect any accommodations for a late checkout. Other than that it was a very pleasant stay.
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酒店回复: Mahalo for staying with us and for your wonderful review! Thank you for letting us know about the AC, we will take a look at that. I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!
5.0分
家庭亲子
I truly enjoyed our stay. Staff was excellent and the property was perfect for my family.
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酒店回复: Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!
3.0分
其他
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Just okay
The property was just okay. The shutters were very dust and the the master bedroom bed had a sheet that was 1 size too small and just kept coming off. The whole master bedroom all the way to the bathroom was carpeted, which made it musty on top of the typical Hawaii humidity.
The ocean view, however, was beautiful. The lawns and outside surrounding property was well kept.
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酒店回复: Mahalo for staying with us and for your review. I am sorry your unit was not as amazing as it should have been and I will work with the team to address the concerns you noted. Thank you for letting us know so we can improve our processes. We look forward to your return to Maui and the Palms at Wailea! Safe travels
5.0分
其他
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Will stay here again next time we go to Maui.
It was a nice place to stay on maui. The rooms were spacious and clean. Everything we tried worked. Not cluttered. Good amount of seating inside and out. Good amount of dishes and pans. Newer appliances. Easy walk to the pool. The staff were friendly.
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酒店回复: Mahalo for staying with us and for your 10 out of 10! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
表扬，不能不表扬! 室外阳台坐吃早餐是一大享受，蓝天白云，眺山望海，还有不同鸟友作陪! 室内设备齐全，尤其是厨房，还非常干净!
我们非常喜欢棕榈公寓。它宽敞、安静且私密。您可以自己在公寓里烹饪美食，而无需每天外出就餐。公寓内各处都设有维护良好的烧烤设施。公寓靠近海滩，步行即可到达基黑和威雷亚购物中心。
1. 单位内的冰箱冷却到不适合储存食物的温度。第一天（7 月 17 日），我们在下午 3:00 入住后立即将牛奶、酸奶、黄油和其他需要冷藏的物品放入冰箱。当晚 9 点左右，我注意到液体只稍微冷却了一点。我当时将冷却水平调整到更高的设置。第二天早上，我再次注意到所有食物仍然只是稍微冷却了一点。当时我再次将冷却水平调整到最高冷却设置。那天我们在外面的餐厅吃饭，所以没有使用任何冷藏食品。第二天早上（7 月 19 日），我注意到冰箱里的牛奶、酸奶和果汁再次只是稍微冷却了一点，黄油在容器里软软的，呈液态。我们没有使用任何这些物品，因为担心它们会变质。我还注意到，当我从冰箱里倒水时，水似乎从过滤器隔间喷到了冰箱内部的顶层架子上。外部饮水机和冰块分配器不干净，冰箱和冰柜的把手也不干净。我们继续打包行李并准备退房，要么把食物留在冰箱里，要么把里面的剩余物品扔掉。冰柜似乎运转正常。
2. 整体清洁工作很差。瓷砖地板很脏，浴室和厨房的台面需要擦拭
公寓开始漏水，水来自空调或楼上的单元，整个走廊和主浴室都在漏水
没有沟通。没有信号。
The property was listed with Air Conditioning, but we and all 10 other couples that we travelled with were shocked to find only AC in the main bedroom. When I called *******, I was told that in the fine print it said AC in main area at an additional cost. Pretty ridiculous. It was beyond hot and uncomfortable in the unit and made the stay unpleasant. Also, the units were very dated. We didn't have hot water for the first 2.5 days and then the tank needed to be replaced. Had to keep calling the front desk for updates only to hear that they would get back to me.
Very nice and cozy place. It was very clean and our room had a very modern look. Only complaint was that it was a little hot even though it does have air conditioning. It just didn’t seem to cool the whole room effectively. It is more than tolerable though and fine during the evening. Also don’t expect any accommodations for a late checkout. Other than that it was a very pleasant stay.
I truly enjoyed our stay. Staff was excellent and the property was perfect for my family.
Just okay
The property was just okay. The shutters were very dust and the the master bedroom bed had a sheet that was 1 size too small and just kept coming off. The whole master bedroom all the way to the bathroom was carpeted, which made it musty on top of the typical Hawaii humidity.
The ocean view, however, was beautiful. The lawns and outside surrounding property was well kept.
Will stay here again next time we go to Maui.
It was a nice place to stay on maui. The rooms were spacious and clean. Everything we tried worked. Not cluttered. Good amount of seating inside and out. Good amount of dishes and pans. Newer appliances. Easy walk to the pool. The staff were friendly.