This property was by far. The worst that I’ve ever stayed at the rooms were half clean the outside full of day walkers looking for something to make them happy!!
cigarette butts all over the outside of the parking lot old the carpet going up the steps full of animal hair my room reeked of cigarettes. I was very unpleased in this place. I would not take my kids to this hotel and it was mentioned to be a family hotel .The staff was great. That was the only place about this hotel.
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酒店回复: Hello Deborah,Thank you for sharing your feedback. We appreciate your comments regarding the staff's service as we strive for excellence in hospitality. We take cleanliness seriously and will communicate your observations to the relevant teams for future improvements. It's unfortunate to hear about your experience, and we hope you will consider other options for your family in the future. Thank you again for your insights.
5.0分
其他
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I was greeted by an extremely please and knowlegable lady at the front desk. She was super friendly and happy, and helpful with making sure you had directions to where you needed to go. The lobby was beautiful. My room was absolutely amazing!! It was hot outside and it was so nice walking into my room and the a/c on and the room cool!! The bed was nice and comfortable. I very much enjoyed having all the lighting in the room along with the outlets!! The only thing I will say is that in the bathroom there is large pieces of something falling down off the ceiling that needs to be repaired. It wasn't a big issue to me, but to some it may be. Other than that issue, my stay was very relaxing and comortable!!! I would most defintely recommend staying and when back in this area, I will be staying again!!!! Thank you for the great service I received.
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酒店回复: Hello Angie,Thank you for taking the time to share your experience. We're thrilled to hear that you enjoyed the welcoming service, comfortable room, and beautiful lobby during your stay. We appreciate your feedback regarding the bathroom ceiling, and your comments will be noted for our team to review. It’s wonderful to know that you found your stay relaxing and comfortable, and we look forward to welcoming you back for another enjoyable visit in the future!
1.0分
其他
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Bathroom had water stains on the ceiling. Shower curtain hung several inches on the bottom of the tub. Toilet had issues flushing. Hair dryer had to be replaced, as the one I tried to use started smoking as soon as it was turned on. Light switch for the bathroom was hidden.
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酒店回复: Hello Kevin, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments as they help us improve the experience for our future guests. Our team will take note of the issues you've outlined, including the bathroom condition and the amenities provided. We strive to maintain high standards and your insights are valuable in that pursuit. Thank you again for bringing this to our attention, and we wish you safe travels ahead.
3.0分
家庭亲子
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Didn't service the room unless I asked. Continental breakfast was basically non-existent. Pancake machine broken the whole time. Couple mornings there was no milk for cereal, no eggs, no sausage, no muffins. Had toast for breakfast.
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酒店回复: Hello Steve,Thank you for sharing your feedback regarding your stay. We appreciate your comments about our room service and breakfast offerings. Your insights help us identify areas for improvement, and we will certainly share your experience with our management team. We strive to enhance our guest experience continually, and your observations are valuable to that effort. We hope you'll consider staying with us again in the future.
3.0分
其他
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nice stay in St Louis area
The room was clean, especially the bathroom. The thermostat worked wonderfully. The bathtub was slow to drain, but I did love the rain shower head.
The staff was friendly. My stay was Wednesday to Wednesday. From arrival until Monday morning the breakfast area was dirty and not stocked. Monday and Tuesday were great because a staff member named Anna did a wonderful job!!
SAFETY ISSUE--no backup generator or emergency lighting when the power is out!!! Fortunately I arrived to my room before sunset. If I had been in the room after dark and could not find my phone to use the flashlight, I could have fallen down the stairs. This issue needs a fix!
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酒店回复: Hello Deborah,Thank you for sharing your experience. We're glad to hear you appreciated the cleanliness of your room and the friendliness of our staff, particularly Anna. Your feedback about the breakfast area and the safety concern regarding emergency lighting is important to us. We continually strive to improve and your observations will be shared with the appropriate teams for review. We appreciate your input as it helps us enhance our guest experience in the future.
3.0分
情侣出游
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The room smelled old and musty but was clean for the most part. The general condition of the hotel could use work. Elevator windows were filthy. Breakfast hot food was empty on one day and the pancake machine was not working.
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酒店回复: Hello Debbie,Thank you for sharing your feedback about your recent stay. We appreciate your observation regarding the room condition, cleanliness, and breakfast availability. Your insights are valuable as they help us understand areas needing attention. We will ensure that your comments are communicated to the appropriate teams for further evaluation. We hope to have the opportunity to welcome you back for an improved experience in the future.
5.0分
其他
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The hotel is very clean with modern decor. My room was spacious and clean, with a good size bathroom, dedicated work space. The room included an oversized comfy chair and tv. My room was on the 6th floor, had sliding glass door to a balcony overlooking the city with a view of the Arch. Everything was better than described. The staff was friendly and helpful. Dalton was especially kind, empathetic, and helpful. I will stay here again.
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酒店回复: Hello Christina,Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed the cleanliness, modern decor, and the spacious room with a beautiful view of the Arch. It's fantastic to know that Dalton made a positive impression with his friendly and helpful service. We look forward to welcoming you back on your next visit and appreciate your feedback!
1.0分
家庭亲子
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My reservation, made 3 weeks ago, was not honored. I was told that one of two rooms might be available, but that the second room may not be available at all. This was due, I was told, to a shortage of housekeeping staff…while a member of housekeeping was standing next to me. I cancelled the reservation and went elsewhere.
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酒店回复: Hello SUEANNE,Thank you for sharing your experience. We understand how disappointing it can be when your reservation is not honored, and we appreciate your feedback regarding the availability of rooms. Staffing challenges can sometimes affect operations, but we strive to provide consistent service to all our guests. Your comments will be reviewed by management as they are important for future improvements and ensuring a better experience for all guests.
卫生很干净，也很安全，下次有机会还来
我们在圣路易斯住了两晚，酒店非常棒。我们非常喜欢。房间宽敞、干净、舒适，配有迷你吧、微波炉和空调。服务也很棒。虽然离圣路易斯的景点有点远，但对我们来说很完美，因为我们开车走的是66号公路。酒店隔壁就是Bandana's餐厅，味道很棒。它提供早餐。白天还提供咖啡、茶和爆米花。我们非常喜欢这家酒店。
This property was by far. The worst that I’ve ever stayed at the rooms were half clean the outside full of day walkers looking for something to make them happy!!
cigarette butts all over the outside of the parking lot old the carpet going up the steps full of animal hair my room reeked of cigarettes. I was very unpleased in this place. I would not take my kids to this hotel and it was mentioned to be a family hotel .The staff was great. That was the only place about this hotel.
I was greeted by an extremely please and knowlegable lady at the front desk. She was super friendly and happy, and helpful with making sure you had directions to where you needed to go. The lobby was beautiful. My room was absolutely amazing!! It was hot outside and it was so nice walking into my room and the a/c on and the room cool!! The bed was nice and comfortable. I very much enjoyed having all the lighting in the room along with the outlets!! The only thing I will say is that in the bathroom there is large pieces of something falling down off the ceiling that needs to be repaired. It wasn't a big issue to me, but to some it may be. Other than that issue, my stay was very relaxing and comortable!!! I would most defintely recommend staying and when back in this area, I will be staying again!!!! Thank you for the great service I received.
Bathroom had water stains on the ceiling. Shower curtain hung several inches on the bottom of the tub. Toilet had issues flushing. Hair dryer had to be replaced, as the one I tried to use started smoking as soon as it was turned on. Light switch for the bathroom was hidden.
Didn't service the room unless I asked. Continental breakfast was basically non-existent. Pancake machine broken the whole time. Couple mornings there was no milk for cereal, no eggs, no sausage, no muffins. Had toast for breakfast.
nice stay in St Louis area
The room was clean, especially the bathroom. The thermostat worked wonderfully. The bathtub was slow to drain, but I did love the rain shower head.
The staff was friendly. My stay was Wednesday to Wednesday. From arrival until Monday morning the breakfast area was dirty and not stocked. Monday and Tuesday were great because a staff member named Anna did a wonderful job!!
SAFETY ISSUE--no backup generator or emergency lighting when the power is out!!! Fortunately I arrived to my room before sunset. If I had been in the room after dark and could not find my phone to use the flashlight, I could have fallen down the stairs. This issue needs a fix!
The room smelled old and musty but was clean for the most part. The general condition of the hotel could use work. Elevator windows were filthy. Breakfast hot food was empty on one day and the pancake machine was not working.
The hotel is very clean with modern decor. My room was spacious and clean, with a good size bathroom, dedicated work space. The room included an oversized comfy chair and tv. My room was on the 6th floor, had sliding glass door to a balcony overlooking the city with a view of the Arch. Everything was better than described. The staff was friendly and helpful. Dalton was especially kind, empathetic, and helpful. I will stay here again.
My reservation, made 3 weeks ago, was not honored. I was told that one of two rooms might be available, but that the second room may not be available at all. This was due, I was told, to a shortage of housekeeping staff…while a member of housekeeping was standing next to me. I cancelled the reservation and went elsewhere.