酒店回复: Hello Amanda,Thank you for sharing your feedback regarding your recent stay. We value your insights as they help us to improve our services. Your comments will be passed along to the appropriate team for further evaluation. We hope you will consider staying with us again in the future, as we continually strive to enhance our guest experience.
4.0分
家庭亲子
Courteous staff. 1st room’s TV not working; we were promptly moved to another room. Hot breakfast was very good. Great access to/from highway.
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酒店回复: Hello Joanne,Thank you for your feedback. We're glad to hear that our staff provided you with prompt service and that you enjoyed the hot breakfast and convenient highway access. Your comments have been shared with our team to ensure we continue to meet our guests' expectations. We appreciate your insights and hope you’ll consider staying with us again in the future to experience an even better stay.
1.0分
其他
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Gross, filthy and moldy. Mold in the bathroom. The fridge quit working and my food spoiled, staff didn’t care. Woke up to the floor being wet and my bags and clothes were wet, staff didn’t care. Horrible hotel
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酒店回复: Hello Jessie,Thank you for sharing your feedback. We take guest experiences seriously and will ensure your concerns are noted and addressed by the appropriate team. Cleanliness and maintenance are important to us, and we appreciate your insights as they help us to improve. We aim to provide a better experience for every guest and regret that we did not meet your expectations during your stay. Your comments will help us work towards improvements where necessary.
3.0分
其他
Room 107 was our first room and it had water in the sink because the device to open and close the sink plug was broken. We had to ask for a different room
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酒店回复: Hello Brent,Thank you for your feedback regarding your stay. We appreciate you bringing the issue with the sink plug to our attention, and we're glad our team was able to assist you with a room change. Your comments are valuable as they help us identify areas for potential improvement in our guest experience. We hope to welcome you back for a more seamless stay in the future.
2.0分
其他
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Hallways and elevator area were dirty.
Stayed 3 nights and received no room service. Had to go to the front desk to ask for clean towels.
Front desk initially sent me to a room that was already occupied. Scared / surprised the occupants.
Bed was comfortable. Room was clean. Sink was slow draining.
Overall - I will not be using this hotel again on future trips.
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酒店回复: Hello Kevin,Thank you for your feedback regarding your recent stay. We appreciate your comments about the comfort and cleanliness of your room, but we regret to hear that other aspects did not meet your expectations. Your experiences with the hallways, elevator area, and room service will be shared with our team for review. We hope you find accommodations that better suit your needs on your future travels.
4.0分
商务出差
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The staff was courteous. The room is not clean. The air filter is in desperate need of changing. Shampoo, conditioner, and body soap are full of water. There was hair on the shower curtain, tub, and shower walls.
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酒店回复: Hello Karen,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found our staff courteous. Your comments about the cleanliness of the room and amenities are important to us, and we will ensure they are shared with the appropriate team for future improvement. We hope you will consider staying with us again so we can provide you with a better experience next time.
5.0分
其他
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I have read some of negative reviews about this place, but I don’t understand that at all. The hotel is nice. The front desk staff are professional and very helpful. And the pricing especially through ******* is very very reasonable.
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酒店回复: Hello Doug,Thank you for sharing your positive experience with us. We are thrilled to hear that you found our hotel to be nice and our front desk staff professional and helpful. Your feedback is invaluable, and we appreciate you taking the time to highlight the reasonable pricing. We hope to welcome you back in the future for another enjoyable stay.
1.0分
其他
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Mildew in bathroom. Finding TV channels was impossible. No coffee pot in room. Hand towels for one person (booked 2 guests in room). Ice maker didn’t work very well. $35 to check in early is ridiculous! Refrigerator didn’t work. No ice bucket in room. No shampoo.
We will not book at a Wyndham again.
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酒店回复: Hello Joseph,Thank you for sharing your experience. We appreciate your feedback regarding the bathroom condition and amenities in your room, as it helps us understand areas for improvement. We strive to provide a comfortable and enjoyable stay for all our guests. Your concerns have been noted, and we encourage you to reach out to management for further discussion on your experience. We value your input as it helps us enhance our services in the future.
卫生很干净，也很安全，下次有机会还来
服务很好。
房间很凉爽舒适。
浴室里没有香皂。
床铺整齐。
因为天气原因，我们到得比较晚，所以没怎么游览，也没能使用游泳池。
下次还会入住。
好的
Courteous staff. 1st room’s TV not working; we were promptly moved to another room. Hot breakfast was very good. Great access to/from highway.
Gross, filthy and moldy. Mold in the bathroom. The fridge quit working and my food spoiled, staff didn’t care. Woke up to the floor being wet and my bags and clothes were wet, staff didn’t care. Horrible hotel
Room 107 was our first room and it had water in the sink because the device to open and close the sink plug was broken. We had to ask for a different room
Hallways and elevator area were dirty.
Stayed 3 nights and received no room service. Had to go to the front desk to ask for clean towels.
Front desk initially sent me to a room that was already occupied. Scared / surprised the occupants.
Bed was comfortable. Room was clean. Sink was slow draining.
Overall - I will not be using this hotel again on future trips.
The staff was courteous. The room is not clean. The air filter is in desperate need of changing. Shampoo, conditioner, and body soap are full of water. There was hair on the shower curtain, tub, and shower walls.
I have read some of negative reviews about this place, but I don’t understand that at all. The hotel is nice. The front desk staff are professional and very helpful. And the pricing especially through ******* is very very reasonable.
Mildew in bathroom. Finding TV channels was impossible. No coffee pot in room. Hand towels for one person (booked 2 guests in room). Ice maker didn’t work very well. $35 to check in early is ridiculous! Refrigerator didn’t work. No ice bucket in room. No shampoo.
We will not book at a Wyndham again.