我也在Clarion Inn Biltmore Village住了20天，但是很舒服，没有什么特别的问题。我们在机场住了 3 晚，但早餐很棒。室内游泳池也不错。不过房间卫生间排水不畅，有待改善。出发当天早上5点15分预定的接驳车晚点了15分钟，心里着急着急。你应该抓紧时间！这就是我搬到机场酒店的原因。
5.0分
商务出差
原文
翻译提供方：Google
高性价比
2.0分
家庭亲子
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Unfortunately in room 207 there was very visible mold in the bathroom. The television did not work work. There was a hole in the adjoining room door we covered with a towel. There was hair on the sheets when I pulled the covers back. I wiped down the phone, remote and bedside table and the cloth was filthy. I took pictures because when we told the manager she stated "since it took you so long to report it we will not reimburse the payment" We got in really late Friday evening but told her 1st thing in the morning as we checked out.
We did bear in mind the hurricane, hiwever that room should not be sold to anyone until its repaired.
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酒店回复: Dear Jestena, We are sorry to hear about the inconvenience caused to you due to the cleanliness and maintenance issues in your room. Your feedback is invaluable in helping us improve. We will work with the relevant teams to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Respectfully,Trish IngramGeneral Manager
4.0分
其他
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Was a decent place to stay, no sidewalks nearby to go walking though. Housekeeping went into room with no disturb sign on door, took all our towels and didn’t replace them. No phone in room to call to desk.
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酒店回复: Dear Serina, Thank you for taking the time to post a review of your stay at Clarion Inn Asheville Airport. We are pleased to see that you had a great experience overall. We do, however, want to apologize for the accidental interruption and oversights from our housekeeping team. We will address this to ensure it is not repeated. We very much appreciate you bringing this to our attention, and we would welcome another opportunity to provide the excellent hospitality for which we are known. Respectfully,Trish IngramGeneral Manager
5.0分
其他
Everything was very good. A minor problem was dealing with clients who did not have a vehicle. The staff had no idea about finding a taxi for clients.
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酒店回复: Dear Ronald, We are glad to hear that your stay was overall satisfactory. However, we are sorry for the inconvenience you experienced when trying to arrange transportation. Your comments will be shared with our team so we can better assist guests. We appreciate your input and hope to welcome you back again at Clarion Inn Asheville Airport.Respectfully,Trish IngramGeneral Manager
2.0分
其他
Bed is hard. Me and my fiancé were in the pool being VERY sfw and a woman came in and told us to keep it PG. will not return mainly because of the hard bed
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酒店回复: Dear Jacob, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We value all your feedback and hope you will give us another chance to provide you with the relaxing stay you deserve.Respectfully,Trish IngramGeneral Manager
5.0分
其他
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I stayed at Clarion for park and fly. I had an early flight. I decided to spend the night at a hotel and why not one that allows you to leave your car for a fee. The room was clean and quiet. The bed was very comfortable. I caught the van to the airport at 5:45 am. The driver was great. He helped me with my bag and we had a wonderful conversation all the way to the airport. The return was the same. I never had to touch my suitcase. The driver put it right into my trunk and it was heavy. And we talked the whole Drive. I would definitely stay there again. The only thing that kept me from giving it straight five stars was construction around the property. I wouldn't have walked anywhere. But I was alone. I didn't make a comment about shopping. But there is a lot of shopping in the area. I just was there to spend the night and fly. I will use them again.
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酒店回复: Dear Patricia, We are happy we could help with your travel needs with our Park and Fly service. Your compliments mean a great deal to our entire staff. We are pleased to read your kind comments about our comfortable accommodations and prime location. It is also great to know you could take advantage of our complimentary shuttle service, a guest favorite, and that our shuttle driver helped you with your needs! Thank you for your excellent review of Clarion Inn Asheville Airport. We hope to have the opportunity to welcome you back.Respectfully,Trish IngramGeneral Manager
3.0分
其他
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Hotel in subpar condition that served a purpose
My daughter’s team chose this hotel for the team and their families to stay. Although the room served its purpose of somewhere to sleep the room and hotel was in poor condition. The carpet was stained, room was not super clean, fridge wasn’t clean. Several of the families had to request multiple rooms due to them being very dirty (blood on walls, bugs, food on floor). Breakfast was decent. I would highly
Suggest getting rid of the carpets in the rooms, they are just too nasty. This hotel could be good but there needs to be a lot of renovations done.
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酒店回复: Dear Jerry, We value your feedback as it helps us enhance our overall guest experience. We apologize for the concerns you had with your room. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations in this regard. We take your comments seriously and will use them in the future plans for our property. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Respectfully,Trish IngramGeneral Manager
5.0分
其他
Clean rooms and accommodating staff. Excellent Mexican restaurant adjacent to the hotel. Great breakfast in the morning!
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酒店回复: Dear Bryan, Thank you for choosing Clarion Inn Asheville Airport for your recent accommodations. We are delighted that you loved so many things about your visit, and we appreciate your generous praise for our spotless accommodations and courteous associates. It is great to know you loved our complimentary breakfast. Our entire team works hard to ensure each guest's stay is perfect in every way, so we will be sure to share your compliments with our food and beverage team. Thank you again for staying with us; we hope you will return every time you visit Asheville!Respectfully,Trish IngramGeneral Manager
很棒的住宿体验，他们真的竭尽全力让我们住得舒适，照顾周到。服务再好不过了！
我也在Clarion Inn Biltmore Village住了20天，但是很舒服，没有什么特别的问题。我们在机场住了 3 晚，但早餐很棒。室内游泳池也不错。不过房间卫生间排水不畅，有待改善。出发当天早上5点15分预定的接驳车晚点了15分钟，心里着急着急。你应该抓紧时间！这就是我搬到机场酒店的原因。
高性价比
Unfortunately in room 207 there was very visible mold in the bathroom. The television did not work work. There was a hole in the adjoining room door we covered with a towel. There was hair on the sheets when I pulled the covers back. I wiped down the phone, remote and bedside table and the cloth was filthy. I took pictures because when we told the manager she stated "since it took you so long to report it we will not reimburse the payment" We got in really late Friday evening but told her 1st thing in the morning as we checked out.
We did bear in mind the hurricane, hiwever that room should not be sold to anyone until its repaired.
Was a decent place to stay, no sidewalks nearby to go walking though. Housekeeping went into room with no disturb sign on door, took all our towels and didn’t replace them. No phone in room to call to desk.
Everything was very good. A minor problem was dealing with clients who did not have a vehicle. The staff had no idea about finding a taxi for clients.
Bed is hard. Me and my fiancé were in the pool being VERY sfw and a woman came in and told us to keep it PG. will not return mainly because of the hard bed
I stayed at Clarion for park and fly. I had an early flight. I decided to spend the night at a hotel and why not one that allows you to leave your car for a fee. The room was clean and quiet. The bed was very comfortable. I caught the van to the airport at 5:45 am. The driver was great. He helped me with my bag and we had a wonderful conversation all the way to the airport. The return was the same. I never had to touch my suitcase. The driver put it right into my trunk and it was heavy. And we talked the whole Drive. I would definitely stay there again. The only thing that kept me from giving it straight five stars was construction around the property. I wouldn't have walked anywhere. But I was alone. I didn't make a comment about shopping. But there is a lot of shopping in the area. I just was there to spend the night and fly. I will use them again.
Hotel in subpar condition that served a purpose
My daughter’s team chose this hotel for the team and their families to stay. Although the room served its purpose of somewhere to sleep the room and hotel was in poor condition. The carpet was stained, room was not super clean, fridge wasn’t clean. Several of the families had to request multiple rooms due to them being very dirty (blood on walls, bugs, food on floor). Breakfast was decent. I would highly
Suggest getting rid of the carpets in the rooms, they are just too nasty. This hotel could be good but there needs to be a lot of renovations done.
Clean rooms and accommodating staff. Excellent Mexican restaurant adjacent to the hotel. Great breakfast in the morning!