酒店回复: Hello Rafael, We're sorry to hear about your experience. Guest satisfaction is our priority, and we take all feedback seriously. We encourage you to reach out to our management team to discuss your concerns further. Thank you for sharing your thoughts with us.
2.0分
其他
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Dirty foyer, dirty hallways, dirty room. The room needs a lot of help besides cleaning. The tv was in a different place in the room because some of the brackets are still in the wall. Bathroom fan is obnoxiously load it was terrible. And hairs found oh yes long black so it certainly wasn’t mine. I wouldn’t even use coffee maker because it was dirty inside the unit, not just water residue more than that. When I went down to the breakfast room to get hot water there were no cups. There was a juice machine and a waffle maker and 2 types of kiddy cereal. If you don’t want to serve breakfast why both and advertise you do. The ice machine doesn’t even have a chute for the cubes to be dispensed.
The man at the desk in the evening was friendly but maybe too friendly. The men in the morning would rather walk into you than recognize you.
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酒店回复: Hello Marianne,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comments regarding cleanliness, the breakfast offering, and staff interactions are valuable, and we will ensure they are shared with the appropriate team members for review. It's important to us that our guests feel comfortable and well taken care of during their stay. Thank you for taking the time to share your observations, as they help us improve our services for future guests.
4.0分
其他
Didn't have breakfast but the parking was good and safe the staff was good and the room was clean
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酒店回复: Hello Benjamin,Thank you for sharing your feedback. We’re glad to hear you enjoyed the safe parking, found our staff attentive, and appreciated the cleanliness of your room. We strive to provide a positive experience for all our guests and value your insights regarding breakfast options. We hope to have the opportunity to welcome you back in the future for another stay.
1.0分
其他
Ended up not needing the room. Requested a refund and they denied it. I wouldn't recommend booking at this place.
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酒店回复: Hello Jeremy,Thank you for sharing your feedback. I understand your frustration regarding the situation. It’s important for us to hear from our guests, and we value your input. We encourage you to reach out to our management team directly to address your concerns further. Your experience is important to us, and we appreciate you taking the time to express your thoughts.
1.0分
家庭亲子
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I started off knowing that it wasn’t going to be cleanest of cleans because of the style of hotel. I’m fine with that. However, the pillow in the room was notably yellow. There was hair in the sheets. The bathroom heat light cover was broken and the fixtures were exposed and the dust would fall when the light was turned on.
The staff were nice. The booking was easy. I’d stay again on a budget but definitely bringing my own blanket and pillow.
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酒店回复: Hello Vanessa,Thank you for taking the time to share your feedback. We appreciate your understanding regarding the style of our hotel and are glad to hear that you found the booking process easy and our staff to be welcoming. Your comments about the room cleanliness have been noted and shared with the relevant team for their review. We hope you had a pleasant stay otherwise and look forward to welcoming you back on your next visit. We appreciate your understanding and hope you have a wonderful day ahead.
5.0分
朋友出游
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I ended up getting sick during check-out and I feel so bad for not getting her name but the lovely lady at the front desk went above and beyond to make sure I was okay before my drive, and I couldn’t be more grateful. The staff here are absolutely phenomenal! Highly recommend for a cozy convenient place to stay.
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酒店回复: Hello Chantel, Thank you for taking the time to share your experience. We're glad to hear that our front desk staff were attentive and went above and beyond to ensure your well-being during your stay. It's wonderful to know that you found our hotel cozy and convenient. We appreciate your recommendation and hope to welcome you back soon for a healthier and even better experience.
1.0分
其他
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Horrible experience
This was overall a horrible experience. We ended up not even staying and had to get a new hotel. The hotel is rundown and not clean. From the moment we drove into the parking lot we felt unsafe and the manager who was at the desk was not easy to work with.
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酒店回复: Hello Ryan,Thank you for sharing your feedback about your recent experience. We take guest comments seriously and continuously work to address any concerns regarding cleanliness and safety. Your insights regarding the management interaction are also valuable for our team's improvement efforts. We appreciate your perspective, and your feedback will be shared with the appropriate departments for consideration.
1.0分
家庭亲子
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There were individuals that weren't actually staying at the hotel that were harrasing us while having breakfast. The room had multiple holes and paint chunks missing from the walls. And we had to kill multiple bugs in the room. Will not be retruning.
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酒店回复: Hello Miranda,Thank you for sharing your feedback. We're sorry to hear about your experiences during your stay, including your concerns with the environment and room condition. Your comments are valuable and will be shared with our team to assess and address the situations you've described. We appreciate your input and wish you the best in your future travels.
1.0分
其他
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Stains everywhere, walls, carpet sheets have spots stains and holes, there is noticeable deterioration to decor, upholstery, doors, mattresses, pictures are outdated and need to be updated before further business is allowed.
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酒店回复: Hello Peyton,Thank you for sharing your feedback regarding your recent stay. We appreciate you bringing these observations to our attention. Your comments about the condition of the decor and furnishings will be reviewed by our management team as part of our ongoing assessment processes. We value your input as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back in the future to showcase any improvements made.
1.0分
情侣出游
The “breakfast” was a joke. The pictures on this site are very false. Needs to be redone 100%
房间很脏，很恶心，那家酒店毫无用处。
Dirty foyer, dirty hallways, dirty room. The room needs a lot of help besides cleaning. The tv was in a different place in the room because some of the brackets are still in the wall. Bathroom fan is obnoxiously load it was terrible. And hairs found oh yes long black so it certainly wasn’t mine. I wouldn’t even use coffee maker because it was dirty inside the unit, not just water residue more than that. When I went down to the breakfast room to get hot water there were no cups. There was a juice machine and a waffle maker and 2 types of kiddy cereal. If you don’t want to serve breakfast why both and advertise you do. The ice machine doesn’t even have a chute for the cubes to be dispensed.
The man at the desk in the evening was friendly but maybe too friendly. The men in the morning would rather walk into you than recognize you.
Didn't have breakfast but the parking was good and safe the staff was good and the room was clean
Ended up not needing the room. Requested a refund and they denied it. I wouldn't recommend booking at this place.
I started off knowing that it wasn’t going to be cleanest of cleans because of the style of hotel. I’m fine with that. However, the pillow in the room was notably yellow. There was hair in the sheets. The bathroom heat light cover was broken and the fixtures were exposed and the dust would fall when the light was turned on.
The staff were nice. The booking was easy. I’d stay again on a budget but definitely bringing my own blanket and pillow.
I ended up getting sick during check-out and I feel so bad for not getting her name but the lovely lady at the front desk went above and beyond to make sure I was okay before my drive, and I couldn’t be more grateful. The staff here are absolutely phenomenal! Highly recommend for a cozy convenient place to stay.
Horrible experience
This was overall a horrible experience. We ended up not even staying and had to get a new hotel. The hotel is rundown and not clean. From the moment we drove into the parking lot we felt unsafe and the manager who was at the desk was not easy to work with.
There were individuals that weren't actually staying at the hotel that were harrasing us while having breakfast. The room had multiple holes and paint chunks missing from the walls. And we had to kill multiple bugs in the room. Will not be retruning.
Stains everywhere, walls, carpet sheets have spots stains and holes, there is noticeable deterioration to decor, upholstery, doors, mattresses, pictures are outdated and need to be updated before further business is allowed.
The “breakfast” was a joke. The pictures on this site are very false. Needs to be redone 100%