酒店回复: Dear Matthew,We're truly sorry to hear about your experience—it’s incredibly frustrating to arrive expecting one thing and get something entirely different. You deserved a clean, comfortable room with the amenities you were promised, and it’s disappointing to know we let you down in several areas, from the smoke smell and lack of cleanliness to the missing microwave and limited breakfast offering. We completely understand how this would leave a negative impression, especially if you travel to Pittsburgh often. Your feedback is important, and we’ll be addressing these issues with our team to ensure better service moving forward.
酒店回复: Dear Karen,We’re really sorry to hear about your experience, and we truly apologize for the way you were treated upon arrival and during your stay. It’s never our intention to make you feel unwelcome or uncomfortable. We understand how frustrating the security deposit situation and the breakfast disappointment must have been, especially when things didn’t go as expected. We’ll be addressing these issues with our team to ensure that future guests don’t have similar experiences. Thank you for sharing your feedback, and we hope we can do better next time.
酒店回复: Dear Marcus,That sounds like an incredibly frustrating experience, and we’re truly sorry your stay turned out this way. It’s disappointing to hear that your concerns about the remote, toilet, and room condition weren’t addressed, and we understand how that can affect your comfort. You deserved better service and follow-through, and we regret falling short. Your feedback will be shared with our team to make sure these issues are not overlooked again.
酒店回复: Dear Michael,Thanks for taking the time to share your experience—this definitely isn’t the kind of stay we want anyone to have. We're really sorry about the issues with the shower temperature, missing cups and tissues, and the lack of the advertised light breakfast. That kind of inconsistency can be frustrating, especially when you're expecting basic comforts to be in place. Your feedback is important, and we’ll be looking into each of these concerns to make sure future guests have a smoother, more comfortable stay.
酒店回复: Dear Joseph,We're truly sorry you felt unwelcome at the front desk and noticed areas in disrepair that’s not the experience we aim to deliver. The mention of unpleasant odors and safety concerns is something we take seriously, and we’ll make sure your comments are shared with the team. We're relieved to hear the room met your expectations, but we know the rest of your stay should have matched that standard too.
公共区域很旧很脏。肉眼见到地方门还，地板和桌面都没擦干净，除了床还算干净。早餐只是打包。没有拖鞋牙刷提供。周边没有便利店。
早餐本应包含在内，但他们只给了我们一个纸袋，里面装着橙汁、一个丹麦酥和水，这和房间里的宣传册上写的不符。我们还住在一个地下室的房间，非常臭，而且我们的厕所漏水弄得到处都是，空调也坏了，我以后再也不会来这里了。
维护不善，很脏
我们入住后，房间一股烟味，本来应该是无烟房间，但外面吸烟的人把房间弄得脏兮兮的，房间一点也不干净。入住大约一小时后，我们找到了另一个住处，然后就退房了。
不会再住这里了
好吧，我知道一分钱一分货，但我还是觉得我付的太多了。首先，我到的时候电脑坏了，所以在经历了漫长而疲惫的一天后，晚上11点左右我没法入住，只能等着。然后，当我入住的时候，酒店只有两层楼，没有电梯。我不得不拖着行李爬上两段陡峭的楼梯。房间比较好。复合地板。那时我太累了，累得晕倒了。然后我周六一大早就出门去参加儿子的毕业典礼，晚上8点回来发现我的房间钥匙卡不能用了。我不得不重新上楼再下楼。周日退房前我尽可能晚地待着，因为我想去一个11点才开门的地方。所以我把一些东西拿到车上（因为要爬楼梯，所以没能一次跑完），然后上楼去拿行李箱，10点40分的时候，卡又不能用了。退房时间是11点，但他们说我的卡可能没用，因为离退房时间太近了。简直是一派胡言。还要注意大堂、楼梯和走廊的地毯看起来真的很脏。注意床很干净，毛巾也很干净。很高兴我大部分时间都在楼梯上睡觉和锻炼。
我唯一需要的就是睡眠！
首先，前台客服很棒，他们非常热情周到。话虽如此，这家酒店确实比较老旧，需要翻新一下。我的房间非常干净。走廊很暗，地毯有股怪味。早餐他们会给你一个棕色的袋子。停车位很多。价格便宜，我们睡得又好又安全。这就是我两天住宿所需要的一切。
糟糕的体验
我的特大床房被酒店免费赠送了。我订的房间是两张双人床，房间里满是烟味。淋浴间脏乱差，令人作呕。酒店应该有微波炉，结果没有。我以为会提供欧陆式早餐，结果只有一袋果汁和一个苹果。这家酒店的清洁、气味和服务都很糟糕，绝对不推荐。我再也不会预订这家酒店了，而且我经常去匹兹堡。
千万别来！
抵达时前台人员心不在焉，态度粗鲁。房费全款付清后，他们坚持要求支付一笔未公布的押金，结果我得等上两周才能拿到退款。早餐包含在房费里（广告里说的），结果却发现咖啡只是温的。没有食物。退房时，服务员态度很差，毫无客户服务意识。
服务太差了，我们到了房间，却发现根本没办法解决。入住期间，我们多次要求维修，但没人帮忙，马桶冲不出来，也没人来。墙上有洞，客房服务也没人来。
根据其他人使用管道的时间，淋浴的水温会在滚烫和冰冷之间交替变化；房间里没有与咖啡机配套的杯子，房间里的纸巾架是空的，而且根本没有早餐，尽管酒店描述说提供“清淡早餐”。
前台服务员办事效率低，态度也不好。大楼部分区域因维修而封闭，看起来不太安全。走廊里弥漫着氯气、霉味和香烟味。房间本身还不错，整体环境也还不错。