酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Atlanta NE - Peachtree Corners. The situation you described regarding the leaks from the refrigerator, the TV not working and the holes in the curtain is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Nevertheless, I was thrilled see you were pleased with the affordable prices and the very nice employee. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,SashaunaRed Roof Management RediResponse Specialist
1.0分
其他
The room had roaches,the room was dirty and not clean,the toilet didn’t work and looked dirty as well as the sink and shower .
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Hometowne Studios Atlanta NE - Peachtree Corners. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the toilet and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
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Horrible horrible horrible
The room was disgustingly dirty. Mold in the shower not swept food crumbs under one of the beds. Two hairs were found one on the bed one on the bathtub. One of the beds had a big dip in it so you could not sleep comfortably on it. The bathroom sink was clogged if you ran the water it would back up into the sink. The microwave was disgusting it looked like it was burned inside. There was rust on things in the refrigerator and where the towels sat.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Hometowne Studios Atlanta NE - Peachtree Corners. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the condition of the room amenities. I have forwarded your feedback to managements attention to make sure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
5.0分
其他
Stephanie and Miss Doris are very pleasant and helpful! They made the whole check in process very easy and convenient!
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酒店回复: Dear Recent Visitor,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Atlanta NE - Peachtree Corners. It's wonderful to hear that Stephanie and Doris provided you with such a positive check-in experience. We strive to make the arrival process smooth and convenient for all our guests, and I'm delighted they were able to assist you effectively. I will surely share your feedback with the rest of the team.Thank you for choosing Red Roof and for sharing your experience with us. We would be delighted to provide you with another comfortable stay in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
情侣出游
Bathroom full of mold. Mold around kitchen counter and fridge was filthy. They did give a refund but we had to find another hotel
1.0分
其他
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It was a worst experience. The microwave was not working, fleas flying in room, smoking smell in a non smoking room. Complained to staff but no attention at all and careless.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Atlanta NE - Peachtree Corners. I was saddened to read that your stay fell short of your expectations due to the fleas you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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This property is poorly advertised. I showed up after hours and there was no person at a front desk or check in window. The description of the property specifically said that there was availability to check into hours. After 3 phone calls to the number provided at the check-in window, somebody finally answered of whom I could hardly understand. And finally, their verbiage was understandable, and they said they were on their way. Five to ten minutes later, after standing there in a sketchy neighborhood with my young son, I decided to leave as I did not feel safe. So I cannot rate the quality of the room as I did not even give it a chance. You certainly don't get the warm fuzzies when you walk up to the place!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Atlanta NE - Peachtree Corners. I am very concerned to read about your experience with our advertised check-in process. The lack of immediate assistance, the difficulty in communication, and the feeling of unsafety are all points that we take incredibly seriously. It is deeply regrettable that we failed to provide the accessible and secure environment that you expected and deserved.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JMRed Roof Management RediResponse Specialist
2.0分
其他
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While the customer service was A1. The property itself was run down. The room reeked of strong smoke as soon as I opened the door I couldn't take it. Also there were men hanging out on the stairs and smoking cigarettes outside while you're trying to get to your room while whistling at me: I just didn't feel safe on the back side. The bedding was old and dirty looking.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback at the Hometowne Studios Atlanta NE - Peachtree Corners. I am truly sorry to hear about the issues you experienced during your stay. It's disheartening to learn that the condition of the room and the overall environment did not meet your expectations or provide a sense of safety. Please accept my sincerest apologies for the discomfort and concern this has caused you. Your feedback is valuable and will be used to improve our property’s condition and guest experience.I will make sure to share your comments with the rest of our team. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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Very not safe found random people walking around all times of late night noisy guest could not sleep without hearing doors slam hard where the floor shake just a all around good stay
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酒店回复: Dear Lakeisha,We appreciate your feedback regarding your recent stay at the HomeTowne Studios Atlanta NE - Peachtree Corners. I am truly sorry to hear about the issues you experienced during your stay. We are sorry to hear that you felt unsafe during your stay. We apologize for any noise disturbances and the unsettling experience you had with the doors. Please know that we will address these issues with the rest of our team to ensure a more peaceful and secure environment for all our guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we’d love to welcome you to one of our other hotels within our family of brands, where we are dedicated to delivering a more positive experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
差到极致！！！到了酒店却被告知没有房间了。等了两个小时，然后又被告知我在“请勿打扰”名单上。简直胡说八道！
我在网上预订了一间房，结果换到的房间和我预订的完全不一样。冰箱生锈漏水。电视坏了，所以维修人员必须修理才能使用。窗帘上到处都是洞。淋浴器在流水时发出很大的噪音。住在其他房间的其他顾客很无礼，不尊重个人空间。他们走到我的车前，和我交谈，不停地敲门，争吵。我住的整个期间，垃圾都没有收走。我唯一要说的积极一点是，所有的员工都很好，而且价格便宜。
The room had roaches,the room was dirty and not clean,the toilet didn’t work and looked dirty as well as the sink and shower .
Horrible horrible horrible
The room was disgustingly dirty. Mold in the shower not swept food crumbs under one of the beds. Two hairs were found one on the bed one on the bathtub. One of the beds had a big dip in it so you could not sleep comfortably on it. The bathroom sink was clogged if you ran the water it would back up into the sink. The microwave was disgusting it looked like it was burned inside. There was rust on things in the refrigerator and where the towels sat.
Stephanie and Miss Doris are very pleasant and helpful! They made the whole check in process very easy and convenient!
Bathroom full of mold. Mold around kitchen counter and fridge was filthy. They did give a refund but we had to find another hotel
It was a worst experience. The microwave was not working, fleas flying in room, smoking smell in a non smoking room. Complained to staff but no attention at all and careless.
This property is poorly advertised. I showed up after hours and there was no person at a front desk or check in window. The description of the property specifically said that there was availability to check into hours. After 3 phone calls to the number provided at the check-in window, somebody finally answered of whom I could hardly understand. And finally, their verbiage was understandable, and they said they were on their way. Five to ten minutes later, after standing there in a sketchy neighborhood with my young son, I decided to leave as I did not feel safe. So I cannot rate the quality of the room as I did not even give it a chance. You certainly don't get the warm fuzzies when you walk up to the place!
While the customer service was A1. The property itself was run down. The room reeked of strong smoke as soon as I opened the door I couldn't take it. Also there were men hanging out on the stairs and smoking cigarettes outside while you're trying to get to your room while whistling at me: I just didn't feel safe on the back side. The bedding was old and dirty looking.
Very not safe found random people walking around all times of late night noisy guest could not sleep without hearing doors slam hard where the floor shake just a all around good stay