酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Atlanta NE - Peachtree Corners. The situation you described regarding the leaks from the refrigerator, the TV not working and the holes in the curtain is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Nevertheless, I was thrilled see you were pleased with the affordable prices and the very nice employee. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,SashaunaRed Roof Management RediResponse Specialist
5.0分
其他
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The bad element is gone the staff acted fast on getting dope heads an drug dealers out the rooms an off there premises thank u I feel safe again thank u too the ladies at front desk
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酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Hometowne Studios Atlanta NE - Peachtree Corners did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
I love the quietness you don’t hear nobody in the next room…rooms ain’t the best looking but they are durable
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios Atlanta NE - Peachtree Corners. We're delighted you appreciated the quietness and sound insulation in our rooms. We understand your feedback on the room aesthetics, and we value your insight as we consider future improvements.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
商务出差
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Room was uninhabitable. ***** hair on bed and around the bathroom. Mold and water stains on the ceiling. Furniture was dirty. Room smelled very strongly of cigarette smoke. The room was booked for my employees that were traveling for work. My employees immediately left and rebooked at a different hotel.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Hometowne Studios Atlanta NE - Peachtree Corners. I was disheartened to read that your stay fell short of your expectations due to the state of the bathroom and that you might have seen mold during your stay. Discolored caulking can sometimes be mistaken for mold, but this is certainly something I will share with staff in order to have it investigated.Your comments matter to Red Roof, and we will consider them as we work to improve our customer experience. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
I will never ever stay there. It’s dirty, has a bad smell ( like smoke) and seems unsafe. I wouldn’t stay there even if it was free.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Hometowne Studios Atlanta NE - Peachtree Corners. I'm very sorry to hear about the issues you encountered during your stay. It is disheartening to learn that you found the cleanliness, odor, and safety to be severely lacking. Please accept our sincerest apologies for this matter. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
5.0分
其他
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Step, Miss Doris and Miss Renee are always on point and extremely hospitable! They make check in very convenient and quick! They always have a great attitude and to ne attitude determines whether or not I will return to a place!!! Great team of amazing ladies at this property!
I will return every chance I get.
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酒店回复: Dear Justin, Thank you for taking the time to share your experience at Hometowne Studios Atlanta NE - Peachtree Corners. We are so grateful for your kind words regarding our staff Step, Miss Doris, and Miss Renee. It’s wonderful to hear they consistently provide exceptional hospitality and efficient check-in experiences. We agree that attitude is everything and are delighted that their positive demeanor will bring you back. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
其他
I love the stay everytime but the lock on the door in room 117 I stayed in wasn't working properly. Other than that it was an awesome experience!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Hometowne Studios Atlanta NE - Peachtree Corners. We're delighted to hear you consistently enjoy your stays with us, however, we regret to hear about the issue you experienced with the door lock in your room. Please accept our apologies for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.The staff and I appreciate your comments, as it will only help us to improve. We hope we have the opportunity to see you again in the future at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
The room had roaches,the room was dirty and not clean,the toilet didn’t work and looked dirty as well as the sink and shower .
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Hometowne Studios Atlanta NE - Peachtree Corners. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the toilet and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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The front desk staff Stephanie I believe her name was. She was amazing! Very professional,very friendly and she did go above and beyond. However I changed rooms four times just to get a decent one. The first one was horrible111. It wasn't clean and had a horrible odor. Then the second one had a bad odor as well and the bathroom was horrible116. With mold on the knobs and the tub was peeling and just nasty. The 3rd room was nicer no smell 154 but the refrigerator cord was burnt up in the socket and was popping. The last one I actually stayed in was nice. No smells,cleaner and looked like newer appliances.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Atlanta NE - Peachtree Corners. We greatly appreciate you taking the time to share your experience. It's wonderful to hear that Stephanie provided exceptional service, however, we do apologize for the multiple issues you encountered, particularly the cleanliness and odor issues.The staff and I appreciate your comments, as it will only help us to improve. We would appreciate the opportunity to welcome you again at Red Roof and provide you with an improved experience during your future travels.Sincerely,ErikaRed Roof Management RediResponse Specialist
差到极致！！！到了酒店却被告知没有房间了。等了两个小时，然后又被告知我在“请勿打扰”名单上。简直胡说八道！
我在网上预订了一间房，结果换到的房间和我预订的完全不一样。冰箱生锈漏水。电视坏了，所以维修人员必须修理才能使用。窗帘上到处都是洞。淋浴器在流水时发出很大的噪音。住在其他房间的其他顾客很无礼，不尊重个人空间。他们走到我的车前，和我交谈，不停地敲门，争吵。我住的整个期间，垃圾都没有收走。我唯一要说的积极一点是，所有的员工都很好，而且价格便宜。
The bad element is gone the staff acted fast on getting dope heads an drug dealers out the rooms an off there premises thank u I feel safe again thank u too the ladies at front desk
I love the quietness you don’t hear nobody in the next room…rooms ain’t the best looking but they are durable
Room was uninhabitable. ***** hair on bed and around the bathroom. Mold and water stains on the ceiling. Furniture was dirty. Room smelled very strongly of cigarette smoke. The room was booked for my employees that were traveling for work. My employees immediately left and rebooked at a different hotel.
I will never ever stay there. It’s dirty, has a bad smell ( like smoke) and seems unsafe. I wouldn’t stay there even if it was free.
Step, Miss Doris and Miss Renee are always on point and extremely hospitable! They make check in very convenient and quick! They always have a great attitude and to ne attitude determines whether or not I will return to a place!!! Great team of amazing ladies at this property!
I will return every chance I get.
I love the stay everytime but the lock on the door in room 117 I stayed in wasn't working properly. Other than that it was an awesome experience!
The room had roaches,the room was dirty and not clean,the toilet didn’t work and looked dirty as well as the sink and shower .
The front desk staff Stephanie I believe her name was. She was amazing! Very professional,very friendly and she did go above and beyond. However I changed rooms four times just to get a decent one. The first one was horrible111. It wasn't clean and had a horrible odor. Then the second one had a bad odor as well and the bathroom was horrible116. With mold on the knobs and the tub was peeling and just nasty. The 3rd room was nicer no smell 154 but the refrigerator cord was burnt up in the socket and was popping. The last one I actually stayed in was nice. No smells,cleaner and looked like newer appliances.