酒店回复: Dear Torah, Thank you for taking the time to share your concerns. We are disappointed that your stay was anything but perfect, as providing an exceptional experience for each guest is our utmost priority. We acknowledge our oversight in responding to your experience and are reviewing these concerns with our associates. We apologize if your room did not have all the amenities you desired. We strive to accommodate our guests' requests to ensure an enjoyable stay. We hope to make your next stay outstanding in every respect. Sincerely, Hotel Management
酒店回复: Dear Laure, We sincerely apologize for the negative experience you described. Your concerns are deeply troubling, and we are committed to addressing them immediately. We take allegations of unprofessional behavior very seriously and will ensure this matter is investigated thoroughly. Additionally, we regret the maintenance issues you faced during your stay. Our goal is to provide a comfortable and respectful environment for all guests, and we are sorry that we fell short. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your confidence in our services.Sincerely, Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
首先，酒店看起来和网站上的完全不一样。它完全破败不堪！！电梯外面堆满了垃圾。房间状况很糟糕。看起来比老旧的大学公寓还要糟糕。其次，“早餐”和广告上说的完全不一样。根本就没有早餐！我们不得不去别的地方找早餐。我再也不会住在 Stay America Suites 了。
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酒店回复: Dear Sean, Thank you for staying with us and bringing these issues to our attention. We apologize for the inconvenience you experienced due to the lack of upkeep and the overall condition of our property. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast offering. We will address these matters with the concerned teams to rectify them promptly and ensure a more seamless experience for our guests. We look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
我认为这个价格很好，房间很干净，有一个小厨房，只有一些需要注意的最小装饰细节
总体来说性价比非常高
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酒店回复: Dear Carlos, Thank you for your kind feedback! We are glad to hear that you found your stay to be of good value and appreciate the cleanliness and convenience of the kitchenette. However, we are sorry for the disappointment with the upkeep of the property and have noted your remarks to share them with the concerned team to address those. We are happy you had a positive experience overall and hope to welcome you back soon at Extended Stay America!Sincerely,Hotel Management
酒店回复: Dear David, Thank you for choosing Extended Stay America. We're particularly pleased that you enjoyed your stay. We have noted your feedback about our staff and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
位置不错，到附近的大商业区很近，购物很方便。房间有厨灶冰箱微波炉，对我们中国人十分合适，解决了我们生活的不适和不便，虽然设施简单，但很实用，也都好用，房间宽大，灶边大台面特别好，就歺很舒服，空调好用。性价比也好，首次在长住酒店住宿，感觉也挺好的，轻松而舒适，比较适合我们這种闲遊的人们！
太糟糕了，蟑螂实在恶心——又脏又差劲，有史以来最糟糕的体验，而且携程根本没提供任何帮助，让这次旅行变得一塌糊涂。如果你需要帮助，别指望携程，他们帮忙是最差劲的，就想着抢你的钱！
非常糟糕的酒店
以这个价格来说，房间已经相当不错了。本来以为会有点脏，但整体感觉很好。唯一不足的是淋浴水压极弱，而且停车场看起来不太安全。千万别停在后面，有车的窗户和车门都被砸了。
物有所值！😎
作为一名从加利福尼亚来到这家酒店接受术后护理的妈妈，我期望这里的服务和住宿条件非常高，但不幸的是，我的体验远远达不到标准。在入住期间，我遇到了几个严重的问题。半夜醒来时，我惊恐地发现房间里有两只蟑螂。这是完全不可接受的，我对你们设施的清洁和卫生状况表示严重担忧。我房间的钥匙卡经常出现故障，导致我的看护人无法进入房间。这迫使我多次下床，考虑到我的术后状况，这是一个很大的负担。我房间里的厕所不能正常工作。当我们通知前台时，我的看护人拿到了一个柱塞，试图自己修理。这种缺乏专业帮助的情况令人深感不安，我有照片可以证明这一点。尽管我知道我会和看护人住在一起，但房间里只提供了两条面巾和两条浴巾。当我要求提供更多毛巾时，他们告诉我，只有交换已有的毛巾才能得到更多毛巾。这非常不方便，尤其是考虑到我的医疗需求。周五晚上，我的看护人要求交换毛巾，前台工作人员粗鲁地告诉他早上 7 点再来。当他要求澄清时间范围时，前台工作人员态度很差。这些问题对我的健康和康复造成了很大的风险。
经理对我进行了分析。她很防御，非常不专业。她指责我吸烟。她拒绝听我说话。她看不起我。我经历了一周的漏水水槽。连续 3 个晚上，有人试图用钥匙打开门。我不得不要求提供房间里本该有的东西。地上有三块地方。下雨时，窗户旁边就会漏水
首先，酒店看起来和网站上的完全不一样。它完全破败不堪！！电梯外面堆满了垃圾。房间状况很糟糕。看起来比老旧的大学公寓还要糟糕。其次，“早餐”和广告上说的完全不一样。根本就没有早餐！我们不得不去别的地方找早餐。我再也不会住在 Stay America Suites 了。
我认为这个价格很好，房间很干净，有一个小厨房，只有一些需要注意的最小装饰细节
总体来说性价比非常高
酒店和住宿都很不错，但工作人员在记录房间空置情况方面做得很差。我办理入住手续后不到 15 分钟，为我办理入住手续的工作人员就进入我的房间，当时我正在收拾行李，想看看房间是否空着。然后他关上了门，说了声抱歉。我退房那天，上午 10 点之前，另一位客人打开了我房间的门，当时我正在收拾当天的行李。他向我展示了他的钥匙，上面有我的房间号，他道了歉，然后回到大堂换了一间房间。管理层和员工需要更好地记录有人住和没人住的房间。