酒店回复: Dear Ramona, Thank you for providing your valuable feedback. We are disappointed that we did not provide you with the warm welcome you deserve from our front desk associates. You have our assurance that this is not typical of our hotel, and we will address this appropriately. Additionally, we apologize for any disappointment regarding our breakfast option. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We look forward to the opportunity to welcome you back so we can provide you with a better experience next time.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
这个地方很干净，工作人员很乐于助人，也很友好，尤其是经理 Cathi。我会推荐这个地方。
展开
酒店回复: Dear Esper, Thank you for your generous feedback regarding your recent stay at our hotel. Our team is dedicated to fostering a welcoming and pristine environment for all of our guests, and your positive review motivates us to maintain our high standards. It was a privilege to host you at Extended Stay America, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
由于大门阻挡了通行，您必须开车去最近的商店和餐厅。
展开
酒店回复: Dear Lucinda, Thank you for sharing your feedback. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We look forward to another opportunity to provide you with the outstanding visit you deserve. Thank you again, and safe travels.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
这是一家不错的酒店
展开
酒店回复: Dear Hugo, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your comfortable room and that our property and services met all your expectations! Please continue your seamless stay on your next visit.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
伟大的
2.0分
商务出差
展开
There was nothing in the room. Not plates, no silverware, no coffee cups not glasses. No coffee pot or coffee. Not even tea bags. No shampoo. I could not believe it. Will never stay there again. The carpets were very dirty and stink was horrible. The tv didn't even work. Had to keep taking the plug in and out to turn it on and off. Very very difficult to even change a channel. The clock was even still an hour off. What a dump. Not worth the money at all.
展开
酒店回复: Dear Tammy, Thank you for staying with us. We sincerely regret that your stay fell short of expectations and that the television did not function properly, as well as your disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much appreciated, and we will be sure that our front desk communicates this more clearly going forward. Sincerely,Hotel Management
2.0分
其他
展开
First the good, the staff was very friendly and helpful. The area was very quiet although it is directly adjacent to the city airport. Yes you have some airplane noise but not bad.
Unfortunately, it seems to also be an alternate housing place for homeless perhaps on vouchers. Lots of sketchy folks camped in the parking lot smoking all day long and at every exit. But, they don’t actually even go outside. You can smell the stink of cigarette smoke walking down the hallways. My room stank of stale cigarettes the four days I stayed there. The best they could offer was a can of air freshener. Carpet was strangely damp for some reason. Didn’t really dry out. Left the windows open the whole time I was there. Loud trucks waking you up in the morning as people went off to work. Also it is in a very secluded area with only a Carl’s Jr. around. You’re going to have to drive a significant distance to get any kind of stores. An inconvenience for an extended stay where you might want to bring some groceries. This would be an OK hotel for $50-$75 a night. But for the prices they charge it is ridiculously poor quality.
展开
酒店回复: Dear Frederick, Thank you for sharing your detailed feedback. We are glad to hear that you found our staff friendly and helpful, as well as the location relatively quiet despite the nearby airport. However, we sincerely apologize for the issues you experienced with cigarette odor, damp carpeting, and disturbances in the parking lot. Your concerns are important to us and have been shared with our management and housekeeping teams to ensure improvements in cleanliness, air quality, and overall guest experience. We appreciate your input and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
太烂了，上个世纪的装修，
糟糕的酒店，再也不会来了
为我们办理入住手续的人没有个性。从不理会我们，很不友好。********* 说早餐包含在内。应该改成“松饼”，我们早早就离开了，很不舒服。大厅里有股********的味道。再也不会来了！我真的觉得我应该得到退款！
住宿不错，但价格不同
酒店很不错，员工很有礼貌。唯一的问题是，现场收取的价格与网站上的价格不符，我最终支付了更多钱。前台的女士不知道如何解决差异，我需要办理入住手续。除此之外，这是一次不错的住宿，但我希望我能保留网上提供的价格
这个地方很干净，工作人员很乐于助人，也很友好，尤其是经理 Cathi。我会推荐这个地方。
由于大门阻挡了通行，您必须开车去最近的商店和餐厅。
这是一家不错的酒店
伟大的
There was nothing in the room. Not plates, no silverware, no coffee cups not glasses. No coffee pot or coffee. Not even tea bags. No shampoo. I could not believe it. Will never stay there again. The carpets were very dirty and stink was horrible. The tv didn't even work. Had to keep taking the plug in and out to turn it on and off. Very very difficult to even change a channel. The clock was even still an hour off. What a dump. Not worth the money at all.
First the good, the staff was very friendly and helpful. The area was very quiet although it is directly adjacent to the city airport. Yes you have some airplane noise but not bad.
Unfortunately, it seems to also be an alternate housing place for homeless perhaps on vouchers. Lots of sketchy folks camped in the parking lot smoking all day long and at every exit. But, they don’t actually even go outside. You can smell the stink of cigarette smoke walking down the hallways. My room stank of stale cigarettes the four days I stayed there. The best they could offer was a can of air freshener. Carpet was strangely damp for some reason. Didn’t really dry out. Left the windows open the whole time I was there. Loud trucks waking you up in the morning as people went off to work. Also it is in a very secluded area with only a Carl’s Jr. around. You’re going to have to drive a significant distance to get any kind of stores. An inconvenience for an extended stay where you might want to bring some groceries. This would be an OK hotel for $50-$75 a night. But for the prices they charge it is ridiculously poor quality.
房间很大，交通方便，服务也很好。