酒店回复: Dear Guest,Thank you for sharing your experience! We are delighted to hear you enjoyed our friendly service and found your room clean and comfortable. We truly appreciate your thoughtful suggestion about adding nightstands on both sides of the bed—it’s insights like yours that help us enhance our guests’ comfort. We hope to welcome you back soon for another stay that exceeds your expectations at Extended Stay America.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for sharing your experience with us. We regret the concern and inconvenience caused during your check-in process and the stress it brought, especially ahead of your travels. Your feedback has been taken seriously and shared with our team to ensure immediate review and improvement. We also appreciate your patience in the matter, and we hope that you will consider returning, allowing us the opportunity to offer a more reassuring and seamless stay.Sincerely,Hotel Management

酒店回复: Dear Justin,Thank you for your feedback, and we sincerely apologize for the disappointing experience during your stay. We deeply regret that our breakfast offering did not meet your expectations and that the room's view was less than satisfactory. We understand how these factors contributed to your dissatisfaction, and we truly apologize for any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our services and amenities to meet guest expectations better. We hope you will consider giving us another chance to provide a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management

酒店回复: Dear Michael, Thank you for your feedback. As an extended stay property, we offer weekly housekeeping services, with additional services available upon request. We apologize for any inconvenience our housekeeping policy may have caused, including the need to return used towels to the front desk. We are reviewing your feedback with our team and will work to improve our guest experience. We appreciate your comments and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for choosing to stay with us. We recognize the significance of beginning your day with a quality breakfast, and we sincerely apologize for any shortcomings during your experience. Our complimentary breakfast is a grab-and-go style offering a quick and convenient start to the day. Your valuable input will be shared with our leadership team to identify opportunities for enhancement. We hope that the remainder of your stay was pleasant, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management 

酒店回复: Dear Guest, We are truly sorry for the experience you described and deeply regret the distress and discomfort caused during your stay. What you encountered, including concerns about staff behavior, cleanliness, and accessibility, falls far short of the environment we strive to provide. We take allegations of discrimination very seriously and will thoroughly review this matter. Additionally, the cleanliness and maintenance issues you reported are unacceptable, and we are taking immediate steps to investigate and correct them. Regular pest control and staff training are part of our ongoing efforts, but there is room for improvement. Your feedback is invaluable in helping us make necessary changes, and we hope you might give us another opportunity to provide a more respectful and comfortable experience in the future.Sincerely,Hotel Management

酒店回复: Dear Piero, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely,Hotel Management

酒店回复: Dear John,Thank you for sharing your experience. We sincerely apologize if the service you received during checkout was anything less than professional and welcoming. Guest satisfaction is our priority, and we regret that this interaction left a negative impression. Your feedback will be shared with our team to ensure better service moving forward. We truly appreciate your time and hope you might consider giving us another opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management